Évaluations des clients Top Lock Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Top Lock Storage

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robert B. le

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We reserved from your Beecher St location which would have been much closer for our needs.

Steve K. le

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Always a positive experience at this location in Adrian, MI.

Sherry C. le

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The guy that checked us out was ok. It took him a little time to connect the car carrier to the truck and he apologized to us. The process took us longer than we had expected.

MARY E. le

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Le client n'a pas laissé de commentaire.

Cody M. le

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The online check-in process was cumbersome and not user-friendly, particularly the “ID Verification” process. I was standing in the rain waiting for someone to answer an unknown number to verify my identity, despite having already submitting an ID copy and live photo at the site. This was also an evening, and had it been darker, depending on location, this could be unsafe. Please make people clearly aware that this process will occur before they are standing outside a closed business. That’s my only feedback :)

John K. le

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I called them Ann's never got a call back, they're was no dolly in the truck and it took an hour to pick our up

John S. le

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Le client n'a pas laissé de commentaire.

mark D. le

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Mark, who worked at the UHaul facility was kind and generous. He let me take the truck early and was very nice when I returned it. The truck was new and a dream to drive.

elaine W. le

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That place was so slow the gentleman that help me didn't know what he was doing we had a download my driver's license 5 different times and it still had a hard time taking it I won't go back

Timothy J. le

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Marcus was great to work with. Previous renter was late returning in spite of the efforts Marcus put out to ensure timely return. He did a great job getting everything ready so we could go. A great manager.

Mark B. le

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I’ve rented uhauls before, it seems like us as the consumer are doing more than the representative! His printer wasn’t working right and he had more of his personal stuff plugged in than needed to be!

brian M. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

RYAN N. le

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Le client n'a pas laissé de commentaire.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

Karl K. le

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poorly signed couldn’t find the location

Lori B. le

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Le client n'a pas laissé de commentaire.

LORI R. le

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Drop off site was closed at time of drop off.

CONSTANCE R. le

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Le client n'a pas laissé de commentaire.

JeffreyLorra D. le

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We arrived, paperwork was in order and we got on our way very quickly. Check out was the same; quick and professional. While at the loading site the truck would not start. Marvin came out to us within 15 minutes and got the truck started. He was professional and courteous. We greatly appreciated his going above and beyond to make out day go smoothly.

Barbara V. le

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Dead battery issue. Called roadside once then jumped it myself another three times.

cheryl E. le

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The manager was very helpful and pick up and drop off of the rental truck keys was simple.

David C. le

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The process was fairly simple and the team was very helpful.

Krista H. le

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my original u-haul reservation brought me to this location and I received a confirmation that I could pick up my truck here at 11am. when i arrived there, the worker looked at us like we were from Mars and stated he didnt have any trucks here and when we asked what we should do then, he said he didn't know and couldnt help us. he was a horrible representative of u-haul

Erin W. le

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The 15' truck I reserved was not at the location, and the website would not allow me to switch my order to the 10' truck that was on location. I was on hold for a very long time with uhals 1-800 number and did not reach anyone, but I was able to get a reachable number from a different uhal location that sent me back to the original location to sort it out online. Once I was able to reach someone they promptly switched my order, however it took me over an hour to get the lock off of the truck and there was no answer from the number I was given by the website for lock assistance. I reached another customer service line and they were of very little help. I have used uhal before without issues, but today I was put 2 hours behind schedule and very frustrated. I suggest having better locks with proper instructions.

Kori M. le

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Charging me an extra day and says I turned in the uHual hours after I turned it in.