Customer Reviews for Top Lock Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

Get someone more personable that explains things and charges. The Keys were looked in a box and the guy had to break into it to get the Keys. I was overcharged from what I had reserved so I called the main uhaul and got a credit.

Évaluation :

3

We dropped the truck off with the Uhaul online drop off feature about 9 am according to the hours posted The internet was slow so it took a long time to upload pictures. We called the number on the door to see about having an employee check the truck in at our drop off. The employee was on the way to the store when The pictures finally loaded and we were able to finish the online check in. All in all not a bad experience. The building grounds could use some weeding and upkeep, otherwise, it was easy to locate and having online drop off was a bonus.

Évaluation :

5

S.O.

Évaluation :

5

I had a great experience with Nate at this location, very kind and helpful

Évaluation :

1

Arrived on location at 9 AM, the truck had not been started. The gentleman just gave us keys and sent us out to the wrong truck. Took another half an hour to get the paperwork and that I had already done and already made the payment. Completely disappointed in the customer service and I won't do business at this location ever again!!

Évaluation :

4

No lights on the sign out front, very hard to see from road!

Évaluation :

2

I was unable to get the keys to the truck from the lock box. Someone had to come and get them for me. This delayed when I was able to leave.

Évaluation :

4

No uhaul sign, no indication where to leave the truck.

Évaluation :

3

The office itself was not very welcoming. To be honest, the office looked like a temporary set up that could be moved out within an hour.

Évaluation :

5

It was not swept. When i got. But other than that it was great. I didn't know how easy and inexpensive it was too rent. If i would of know i would of did it months ago. Now i know where to go when i need to . Thank you for service.

Évaluation :

4

The parking area for returns is not well identified and the trash from the storage units was just sitting in piles.

Évaluation :

5

Well it started off real bad, your text message sent me to a locked location. I found the local phone number and was told they didn't have a 15' truck, call the 800 number. After 20 minutes being on hold I decided to try the other local locations. Top Lock was the only one who answered and said, come on over I'll help you straighten this out, I've got a truck you can rent. He saved the day for us. I'd contact him directly again. Never again will I use your automated online service, you have one job to do and you couldn't get that right. Plus it's unacceptable to be on hold for over 20 minutes. So glad Top Lock was available and answered the phone.

Évaluation :

5

Everything was great, my only complaint is I paid 7 for a dolly and there wasn't one in my truck. Oh and the check-in process took longer than I thought it would, but that was just because I was a first time renter.

Évaluation :

5

Online/Mobile check in can be a bit faster and more user friendly.

Évaluation :

3

We reserved from your Beecher St location which would have been much closer for our needs.

Évaluation :

5

Always a positive experience at this location in Adrian, MI.

Évaluation :

3

The guy that checked us out was ok. It took him a little time to connect the car carrier to the truck and he apologized to us. The process took us longer than we had expected.

Évaluation :

5

The online check-in process was cumbersome and not user-friendly, particularly the "ID Verification" process. I was standing in the rain waiting for someone to answer an unknown number to verify my identity, despite having already submitting an ID copy and live photo at the site. This was also an evening, and had it been darker, depending on location, this could be unsafe. Please make people clearly aware that this process will occur before they are standing outside a closed business. That's my only feedback :)

Évaluation :

1

I called them Ann's never got a call back, they're was no dolly in the truck and it took an hour to pick our up

Évaluation :

5

Mark, who worked at the UHaul facility was kind and generous. He let me take the truck early and was very nice when I returned it. The truck was new and a dream to drive.

Évaluation :

1

That place was so slow the gentleman that help me didn't know what he was doing we had a download my driver's license 5 different times and it still had a hard time taking it I won't go back

Évaluation :

4

Marcus was great to work with. Previous renter was late returning in spite of the efforts Marcus put out to ensure timely return. He did a great job getting everything ready so we could go. A great manager.

Évaluation :

3

I've rented uhauls before, it seems like us as the consumer are doing more than the representative! His printer wasn't working right and he had more of his personal stuff plugged in than needed to be!

Évaluation :

2

poorly signed couldn’t find the location

Évaluation :

3

Drop off site was closed at time of drop off.

Évaluation :

5

We arrived, paperwork was in order and we got on our way very quickly. Check out was the same; quick and professional. While at the loading site the truck would not start. Marvin came out to us within 15 minutes and got the truck started. He was professional and courteous. We greatly appreciated his going above and beyond to make out day go smoothly.

Évaluation :

5

Dead battery issue. Called roadside once then jumped it myself another three times.

Évaluation :

3

The manager was very helpful and pick up and drop off of the rental truck keys was simple.

Évaluation :

4

The process was fairly simple and the team was very helpful.

Évaluation :

1

my original u-haul reservation brought me to this location and I received a confirmation that I could pick up my truck here at 11am. when i arrived there, the worker looked at us like we were from Mars and stated he didnt have any trucks here and when we asked what we should do then, he said he didn't know and couldnt help us. he was a horrible representative of u-haul

Évaluation :

3

The 15' truck I reserved was not at the location, and the website would not allow me to switch my order to the 10' truck that was on location. I was on hold for a very long time with uhals 1-800 number and did not reach anyone, but I was able to get a reachable number from a different uhal location that sent me back to the original location to sort it out online. Once I was able to reach someone they promptly switched my order, however it took me over an hour to get the lock off of the truck and there was no answer from the number I was given by the website for lock assistance. I reached another customer service line and they were of very little help. I have used uhal before without issues, but today I was put 2 hours behind schedule and very frustrated. I suggest having better locks with proper instructions.