The gentleman who helped us pick up the U-Haul was great and super helpful! He gave us extra miles and extra days for free to make it convenient for usLauren D.
Customer Reviews for Top Notch Customz & Window Tint LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Swansea, IL 62226
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar au sam : 10h30 am à 6h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Owner is awesome very friendly and helpful!Todd M.
Le client n'a pas laissé de commentaire.Zeyad M.
Le client n'a pas laissé de commentaire.SHARON S.
Ensure vehicle staging is accurate for self service. Keys should be in the appropriate box as labeled. Some type of remorse should be exemplified in cases where wrong has occurred. Also, customer service rep hung up with me prior to ensuring I was good and set. I had inquired about the $50 guarantee and they told me to hold on, they then spoke with the store rep via speaker phone on my cell, and once done with them, they hung up I never got my guarantee. Pickup was delayed because staging wasn't correct, location was about to give me a different truck rather than giving me the right key, and the truck about to give me, was already pending pickup by someone else (thankfully the CS rep called that out!) Was an uneasy experience overall.Mahlik G.
Le client n'a pas laissé de commentaire.HenryB M.
Le client n'a pas laissé de commentaire.Bridgette V.
The manager was super friendly and understanding. Will rent here again.Brett M.
Brandon was the best !!!!!! Very helpful, friendly, plus saved me some money !!!!!!! He was amazingBob P.
The gentleman at pick up was very nice and courteous. He took the time to explain everything thoroughly and went over the equipment with me. The entire process went smoothly and will definitely go back to this location in the future.Terry L.
Le client n'a pas laissé de commentaire.Jay T.
only thing is to check hours of operation. It was my bad wanting to pick-up on Monday to leave Tuesday morning.. they are not open Mondays...other than that it was a good experience.joe L.
Le client n'a pas laissé de commentaire.Shawn E.
Le client n'a pas laissé de commentaire.Kenneth B.
The truck was clean and parked in an accessible location.Jacob O.
I had a terrible experience with my 15 ft truck and tow dolly rental. The tow dolly's passenger tail light was taped to hold it together but it worked. The truck's steering wheel has a dangerous amount of play in it. These were two signs that I should have requested new equipment but didn't want my trip to AZ to be delayed. Once I loaded my car on the tow dolly, the passenger tire was very low but I thought I could fill it at the truck stop. No luck as the compressor didn't have enough pressure. I had to call U-Haul and they sent Triple J company rep with a new tire but it didn't fit as the wheel well was bent. I talked to another U-Haul rep who found another tow dolly which was 20 minutes away. I arrived there and a Triple J rep was there to assist me. This was around 9:30pm so it was too late to start my trip. Once we started our trip, the excessive play in the steering wheel made it a challenge to drive but got much worse when I hit strong winds through Oklahoma and Arizona. These pieces of equipment should have never been rented out in the condition they were in. I can't say I will ever rent from U-Haul or recommend U-Haul to anyone.Patrick K.
Le client n'a pas laissé de commentaire.Roger C.
Le client n'a pas laissé de commentaire.Gerald B.
I checked the air in the tires when I got home and one was flat and another was 20 psi low. One would think the rental place would check that out. Ended up having to wait several hours to get the tire replaced. Thankfully I was at home and not stuck on the road.Karl M.
Le client n'a pas laissé de commentaire.William M.
I had some initial issues making contact to confirm directly with the location, later to find out they had some weather related phone issues. Other than that, which I realize wasn't their issue, I had no complaints about their service.Ross R.
NOTHING everything was excellentThelma S.
Le client n'a pas laissé de commentaire.LARRY G.
Le client n'a pas laissé de commentaire.LANETTE E.
Le client n'a pas laissé de commentaire.Patrick M.
The only thing was we were supposed to pick it up at 5 and my bf sat outside for 18 mins after calling the place and was annoyed. Maybe since the door is locked instead of saying "I'll be out in a minute" just say "give me about 10 mins"DARRION S.
The man that was always there I forgot his name, he was very helpful in making my move less stressful. I would like to thank him so much.Mathew S.
Pick up and drop off is quick and easy. Highly recommend this place.Donald W.
Le client n'a pas laissé de commentaire.Robert G.
Make sure the code is right on the lock boxes. One lock box wouldn't un lock and I had to call the he main office to get some help!!!Marsell W.
Le client n'a pas laissé de commentaire.David H.
Everything went perfect and very smooth pick up and no problem with drop offDonald W.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Katherine M.
Technical issues with the website to return the trailer. Location services could not detect my location via my phone. I have the latest iPhone 12, good Verizon signal strength and location services was â€˜allowed' in my settings. Consider being able to bypass this step and possibly receive a fee for being at the wrong location. I spent about 25 minutes on this, to no avail.Derek W.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.Jamie K.
Le client n'a pas laissé de commentaire.Charles H.
Quick and speedy in and out.Richard W.
Le client n'a pas laissé de commentaire.CODEE G.
Le client n'a pas laissé de commentaire.STUART G.
I called u-haul customer service because the website would not give me the code to open the key box. I was on hold for 30 minutes and then when I explained the problem I was put on hold again for 5 more minutes. I explained the problem to someone else and they put me on hold for 10 more minutes. When I asked repeatedly to give me the code over the phone I became upset and raised my voice and then was hung up on. I logged in and out of my account a few times and finally I was able to get the key box code and complete the pick up process.GREGORY F.
Very professional and courteous. Everything was a smooth process. Will be back for future business.ADRIANA D.
Overbilled for unrelated fees and charges. Representative was to contact me; however, I have not received a call or email to correct the over charged amount.ANNIE J.
Excellent work, no improvement needed.Frances T.
Le client n'a pas laissé de commentaire.Mindy H.
The checkin process was a little difficult due to the website not working very well because I had to sign in online since I picked up before the store was open. Overall the truck was good and the drop off was easy because the employee at the store made it very easyCourtney L.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.JENNIFER S.
Le client n'a pas laissé de commentaire.Arthur B.
Fast, friendly and competent. Excellent service à la clientèle.Jimmy N.
Le client n'a pas laissé de commentaire.DODIE B.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Ywanzia R.
Manager Byron, who's over all of these locations, needs an attitude adjustment.TRASULA C.
Do not stray from your present methods.Everett D.
Le client n'a pas laissé de commentaire.Renita E.
The sign said they opened at 10:00. No one got there until 10:30Mack S.
Le client n'a pas laissé de commentaire.Jessica B.
Le client n'a pas laissé de commentaire.Harold L.
Le client n'a pas laissé de commentaire.ROBERT C.
The place opens a half hour later than stated in contract. U haul needs to update their site info.Rick S.
Love this location. Not only is it convenient, the representative is quick and courteous, even in the COVID environment.Gregory H.
Le client n'a pas laissé de commentaire.JOSHUA R.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.THOMAS S.
Very respectful and customer friendly.Larry R.
Easy access and extremely quick turn in processGregory H.
Le client n'a pas laissé de commentaire.Lawanda R.
Clean, efficient, and friendly to work with, even in this Covid environmentGregory H.
I could not get lock box code on my phone for early pickup. You sent to old email account I can no longer access, plus I had to log into U-Haul account that I don't have (as far as I know). Sending the code via text message to my phone or this e-mail would have worked.LAWRENCE W.
Make online pickup less complicated. It took several attempts to make it work.Gary E.
Uhaul changed our trailer size to a larger unit due to availability issues. Then the unit available did not have properly working lights (several taillights were out). Larger size was more difficult to keep things secure. But we were able to make it work.Dale K.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Lauren Y.
Le client n'a pas laissé de commentaire.Steve W.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Great customer service Wish I could have used an AARP cardANTHONY F.
Excellent customer service friendly tooBEVERLY M.
Everything was fine.RODNEY J.
Just Continue To Provide The Excellent Service That You Now Give??.SHARON B.
Le client n'a pas laissé de commentaire.Stephen G.
Very good experience for me. Nice guy with good instructions. Also good job social distancingTimothy M.
The mobile application for renting the truck has a few bugs, froze a couple times while standing by truck ready to pickup. Otherwise all great experience!Bryan L.
Le client n'a pas laissé de commentaire.Misty G.
Working with Brandon was a total pleasure. This will be my location for any future rental needs. Please give them a try if you are in their area!JUDY K.
Le client n'a pas laissé de commentaire.Hector B.
Le client n'a pas laissé de commentaire.PHYLECCIA C.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.Timothy M.
Top Notch is just that!!!Richard L.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.Oscar R.
keep up the good workJames H.
Nothing. Just a great experience. I will rent fron Brandon again. He was fantastic. Courteous, professional, friendly, helpful. Great customer service and thats what its all about.David E.
Great service.Kevin S.
BRANDON was amazing. Great customer service. In and out.Michelle W.