Everything went great! Scott was knowledgeable, friendly, kind, and very informative. He added a nice personal touch to our experience and I would recommend his business to anyone. Merci.
Heather K
Customer Reviews for Total Eclipse Auto Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was very efficient and professional, will definitely use again!
Melissa WNo improvement needed. Excellent location, quick and very helpful service!
randy rBeen a uhual customer for years , worst experience I've had yet.
Michael BExcellent service à la clientèle
david bI had a very nice experience with this location. The service was fast, professional and friendly. Pickup and return were quick and easy. Overall, one of the best experiences with UHaul.
Kristy WI was never sent an email to show that the trailer had been returned. This did make me nervous????
Bucky LI had a positive experience with Total Eclipse. They were very helpful and friendly
Mark BDo a tune up on the vehicle it ran rough the whole trip
Randolph BI would use this location again. Owner went above and beyond to help us out. Especially when we struggled with the online checking in aspect.
Jennifer MThe only issue we had was the fact we paid $10 for a dolly we never ended up getting. I will be calling to complain about it.
Nicolette WRien
Paula TLet the customer know about checking the vehicle in, I got a 130$ “late” fee even though I returned the property after only a couple hours.
Payton HIt was a smooth transition. The customer service was excellent
Zackery SWas really dark, had no signage telling me where to drop off.
Elvis TWould only uhaul here with these people. THANK YOU
alex sLocation was amazing; internet reservation system was a waste of time
John LNo improvement needed!!
Susan MCustomer service at Total Eclipse Auto Detailing is beyond excellent! I have rented twice within the past week and have another upcoming rental for next weekend. My only complaint is not with Total Eclipse, but U-Haul themselves. U-Haul needs to provide Total Eclipse with either a pick-up truck or another cargo van to add to their inventory. I don't want to travel anywhere else and these vehicles have not been available during my first choice times.
Tricia FGuy was super freindly and knowledgeable. Uhaul was dope as hell and reliable
randy lExcellent customer service, fast and friendly. Best place I've rented from and after having used 7 different uhaul rental stores this one was by far the best. The owner personally worked with me to figure out what I needed to find me the best option and when I returned it he made sure I was 100 % happy with it. Very happy knowing how much pride he takes in his business and was happy to see he went above and beyond from start to finish.
Cory MGreat trucks very good gas mileage
Paul AU haul kept changing my pick up location, this made for mass confusion and cost me extra $$$.
Ben WScott, and his wife, went above and beyond to help rectify a situation caused by incompetent employees at the Center St., Auburn location! They were personable, their facility was neat & organized, and the rental went as smoothly as it could possibly go! I highly recommend these fine folks for your U-haul needs!
wayne PThis location is very convenient for those of us out here in sw Maine. The equipment I received was in great condition, and the service was excellent.
Aaron WVery easy to work with this location. I had reserved the wrong trailer which was too small, however, they had the larger one in stock and unreserved and they made it so very easy to change with a very positive attitude
Walter ENothing, our experience was absolutely an A+ experience…., we will be doing business again with you. It was great that you had packing materials on site for purchase too!!! Merci.
Alyssa CGreat service with very knowledgeable owner. The cargo van was spotless and well maintained. I reserved another vehicle for the following week.
Brian KOverall the experience was terrible. I reserved a cargo van and when I arrived, I could not use the website to access the keys. I called the owner of the location and after almost 30 minutes, he told me that a u-haul rep would call me and that there was a mistake on u-haul's end. After another 10 minutes, I received a call from a u-haul rep in Brunswick and he apologized and said that it was the fault of the location owner because they had decided put the cargo van up for sale and did not inform anybody. Why the owner did not tell me this, I am I unsure. The rep then informed me that he could rent me a 15ft truck for the same price. I explained that I did not need a vehicle that big and there was a smaller truck on the premises. He insisted on the larger and told me the tank was 5/8 full and he could authorize me to return the truck with a 1/2 tank. Saving me a whopping 1/8 of tank which was $7. When I received my receipt via email, I noticed there was a $14 charge for some kind of insurance that I never had on my original reservation and was not informed of or asked about or agreed to when it got switched for the large truck. Also, there is now a separate charge from u-haul on my account for $1,58 with no explanation. The whole experience was terrible and neither u-haul or the location owner would take responsibility. I would like a full refund and will be calling if this does not happen.
Christopher BOutstanding service! Next time I need a Uhaul, I am coming here. Thanks so much!
Kelly Hman was very informative on the rules of the rental and awesome help finding the location will use again
erica kVery convenient and easy to work with.
Nicholas BI was never given to option to rent it for 3 days at $60 which includes 100 miles per day. I only found out when I called uhaul's 800 number
Deborah LIt's uhaul. What did u expect?
JEREMY CThe van had no owners manual/handbook in it so figuring out controls was impossible, and trying to link my phone to the van was impossible too. Could not even reset the clock to the right time. No USB plug in the dashboard ? Terrible annoyance. Van ergonomics very poor, I'd never rent one again--very uncomfortable to drive 1500+ miles. Design of tie downs on floor was very poorly thought out,and no tie downs on the sidewall bars was equally dumb.
PAUL ALocal location needs to keep corporate office updated on promise rental. I was double booked. I had a lease agreement for a return date set by corporate office. The State of Maine U-Haul manger call me and said that that the corporate office had made a mistake and that I had to return rental or he would report it stolen and have me arrested. He was a bully and very disrespectful. I told him I had an agreement from the corporate office and return per their agreement and not his. After he found out that I was not going to back down he hung up. I returned vehicle as agreement said with no problems. Be aware of this man. I take it personally when someone tries to bully me. This man should be fired. He caused me a lot of mental pain.
James LNo lighting at all in the parking lot-hard to manage dropping off the truck without any lights at all and being alone as a women it wasnt a very safe spot for me.
Amy BNothing…customer service was top notch!
lance bScott Macha is great and a very strong representative for the Uhaul brand.
DAVID BGreat customer service, very friendly and helpful.
THOMASP WOxford location was excellent.. a little confusion on all the notes recived after making reservation and from traffic office in Brunswick
Timothy DScott and Elizabeth were very helpful during our first ever U-Haul experience..
Charles MGood Follow up on the return, Will look into the suspension concern.
Glenn GConvenient and friendly, as businesses. Should be. Will. Use. Again.
John PI drive the extra few miles to SPECIFICALLY get my uhaul from this location. I will even settle on a different size trailer if it means I can go to this location over others. Scott is fantastic and always remembers me and treats me and my boyfriend like he's known us forever. Love love love my experience every time.
Samantha CScott was great and went way above what was expected.
David BGreat service and very clean location.
Brian MSuper friendly and excellent customer service. I love that they have their dogs in the shop who were very well behaved and friendly. They were very helpful, equipment was clean and well maintained. I have rented from a different uhaul in Oxford previously with just the opposite type of service and will only use this location going forward. Thank you so much for having this spot in Oxford Hills! It stinks to have to go to auburn to rent a truck and pay the extra mileage for just moving in this area!
HEATHER LExcellent customer service and clarity.
MATTHEW FCommunicate better with customers.
JOSHUA WVery knowledgeable and helpful staff. Neat and tidy establishment. I will definitely use them again in the future.
EDWARD MAvoid this place. It is very unpleasant to enter a place of business and be barked at by dogs and yelled at by a maskless man to not move my hands so his dogs won't bite me. This place should not be a u haul location.
WILLIAM S