Customer Reviews for Total Eclipse Auto Detailing LLC
(Concessionnaire U-Haul dans le voisinage)

108 évaluations

136 School House Rd   Oxford, ME 04270

(207) 539-4371

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: 8h00 am à 9h30 am

Services dans cet établissement :

Pour nous contacter

(207) 539-4371

136 School House Rd
Oxford, ME 04270

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: 8h00 am à 9h30 am
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service with very knowledgeable owner. The cargo van was spotless and well maintained. I reserved another vehicle for the following week.

Brian K. 
Évaluation :
1

Overall the experience was terrible. I reserved a cargo van and when I arrived, I could not use the website to access the keys. I called the owner of the location and after almost 30 minutes, he told me that a u-haul rep would call me and that there was a mistake on u-haul's end. After another 10 minutes, I received a call from a u-haul rep in Brunswick and he apologized and said that it was the fault of the location owner because they had decided put the cargo van up for sale and did not inform anybody. Why the owner did not tell me this, I am I unsure. The rep then informed me that he could rent me a 15ft truck for the same price. I explained that I did not need a vehicle that big and there was a smaller truck on the premises. He insisted on the larger and told me the tank was 5/8 full and he could authorize me to return the truck with a 1/2 tank. Saving me a whopping 1/8 of tank which was $7. When I received my receipt via email, I noticed there was a $14 charge for some kind of insurance that I never had on my original reservation and was not informed of or asked about or agreed to when it got switched for the large truck. Also, there is now a separate charge from u-haul on my account for $1,58 with no explanation. The whole experience was terrible and neither u-haul or the location owner would take responsibility. I would like a full refund and will be calling if this does not happen.

Christopher B. 
Évaluation :
5

Outstanding service! Next time I need a Uhaul, I am coming here. Thanks so much!

Kelly H. 
Évaluation :
5

man was very informative on the rules of the rental and awesome help finding the location will use again

erica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MyreneDale W. 
Évaluation :
5

Very convenient and easy to work with.

Nicholas B. 
Évaluation :
4

I was never given to option to rent it for 3 days at $60 which includes 100 miles per day. I only found out when I called uhaul's 800 number

Deborah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
1

It's uhaul. What did u expect?

JEREMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

The van had no owners manual/handbook in it so figuring out controls was impossible, and trying to link my phone to the van was impossible too. Could not even reset the clock to the right time. No USB plug in the dashboard ? Terrible annoyance. Van ergonomics very poor, I'd never rent one again--very uncomfortable to drive 1500+ miles. Design of tie downs on floor was very poorly thought out,and no tie downs on the sidewall bars was equally dumb.

PAUL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Local location needs to keep corporate office updated on promise rental. I was double booked. I had a lease agreement for a return date set by corporate office. The State of Maine U-Haul manger call me and said that that the corporate office had made a mistake and that I had to return rental or he would report it stolen and have me arrested. He was a bully and very disrespectful. I told him I had an agreement from the corporate office and return per their agreement and not his. After he found out that I was not going to back down he hung up. I returned vehicle as agreement said with no problems. Be aware of this man. I take it personally when someone tries to bully me. This man should be fired. He caused me a lot of mental pain.

James L. 
Évaluation :
1

No lighting at all in the parking lot-hard to manage dropping off the truck without any lights at all and being alone as a women it wasnt a very safe spot for me.

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Threse B. 
Évaluation :
5

Nothing…customer service was top notch!

lance B. 
Évaluation :
5

Scott Macha is great and a very strong representative for the Uhaul brand.

DAVID B. 
Évaluation :
5

Great customer service, very friendly and helpful.

THOMASP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMIE H. 
Évaluation :
5

Oxford location was excellent.. a little confusion on all the notes recived after making reservation and from traffic office in Brunswick

Timothy D. 
Évaluation :
5

Scott and Elizabeth were very helpful during our first ever U-Haul experience..

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
4

Good Follow up on the return, Will look into the suspension concern.

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Convenient and friendly, as businesses. Should be. Will. Use. Again.

John P. 
Évaluation :
5

I drive the extra few miles to SPECIFICALLY get my uhaul from this location. I will even settle on a different size trailer if it means I can go to this location over others. Scott is fantastic and always remembers me and treats me and my boyfriend like he's known us forever. Love love love my experience every time.

Samantha C. 
Évaluation :
5

Scott was great and went way above what was expected.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Great service and very clean location.

Brian M. 
Évaluation :
5

Super friendly and excellent customer service. I love that they have their dogs in the shop who were very well behaved and friendly. They were very helpful, equipment was clean and well maintained. I have rented from a different uhaul in Oxford previously with just the opposite type of service and will only use this location going forward. Thank you so much for having this spot in Oxford Hills! It stinks to have to go to auburn to rent a truck and pay the extra mileage for just moving in this area!

HEATHER L. 
Évaluation :
5

Excellent customer service and clarity.

MATTHEW F. 
Évaluation :
1

Communicate better with customers.

JOSHUA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

Very knowledgeable and helpful staff. Neat and tidy establishment. I will definitely use them again in the future.

EDWARD M. 
Évaluation :
1

Avoid this place. It is very unpleasant to enter a place of business and be barked at by dogs and yelled at by a maskless man to not move my hands so his dogs won't bite me. This place should not be a u haul location.

WILLIAM S. 
Évaluation :
5

I rented a cargo van, was fast, simple, very well explained. The guy was very up front and honest. Would recommend renting from this place. And would rent again if ever needed!

CANDI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Great friendly service.

Roland R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Exellent service. When we dropped our rental off after hours and couldnt check it in on the app due to reception we left it overnight he had it checked in before i called the next morning to let him know it was dropped off after hours. I also went back to pick up a rental on a reservation and he had exactly what i needed so i didnt have to drive to auburn to get it. I reccomend an advance reservation at this location and he will have what you need when you need it to save you time and hassle. Great people who take being a u haul dealer professionally.

GERALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff B. 
Évaluation :
5

I had a great experience renting from Total Eclipse. The owner was very professional and he went out of his way to make sure I was set up with what I needed. I would absolutely rent from him again!

Don B. 
Évaluation :
3

While they were very friendly, they knew what I was trying to move. I have a 5'x12' section of dock that I wanted to donate to a kids camp on the lake. Turned out the back gate was not wide enough for us to get the dock section through. I called to see if I could swap it for a car carrier that I saw in their lot, but they said it just went out. I drove the trailer back to them since I was not going to be able to use it. I expected to be charged something, but not a full days rental when it wouldn't work and it was back in their lot in less than an hour after I took it. I ended up needing to store the dock at our property and I will move it in the spring. I don't plan on renting there again.

JOAN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

2nd rental experience, just as good as the first.

JOHN L. 
Évaluation :
5

Amazing service at both pickup and drop off locations.

gerald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

The owner went our of his way on his day off, his birthday no less. to help me get the van i rented and make sure i didn't need any other help. could not recommend any more then i do. the experience was excellent

greg F. 
Évaluation :
5

Service was excellent, facility and equipment was clean. There are 2 dogs behind the counter who bark a little but they're very sweet. Definitely better than the other Oxford ME location (I've used both).

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Total Eclipse Auto was very accommodating and went out of their way to help me by allowing my pickup of the trailer on a Sunday when they are normally closed.

CURTIS J. 
Évaluation :
5

Absolutley the cleanest and best uhaul I have ever rented

RICHARD W. 
Évaluation :
5

It was very easy to reserve the equipment, and the pickup was very courteous and helpful. I will likely need a trailer again and will definitely use this location!!!

Larry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Amazing customer service!! Very friendly and super easy to work with. Highly recommend and will use again form this location!!

Michele H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Audrey Marie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren M. 
Évaluation :
5

U-Haul regularly surprises me, even though I've used your trailers and trucks frequently over the years. The surprise is always positive - on the phone, in the shops and on the road. I can't say that for other outfits that are sometimes less expensive. Somewhere in U-Haul's management, there must be someone setting and encouraging good old-fashioned customer service standards.

richard T. 
Évaluation :
5

Excellent service à la clientèle.

Kevin L. 
Évaluation :
5

They were very helpful getting what I needed no time really I got done within hours of doing what I needed an is now back in there hands it worked very well ty

nick T. 
Évaluation :
4

Scott went out of his way to get me the equipment needed, on short notice.

Stephen L. 
Évaluation :
5

Great customer service has rented from him a couple times. Would highly recommend to anyone.

Jacob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena H. 
Évaluation :
4

We've rented many 20 ft. U-hauls over the years, but toady we just needed to move some stored furniture. It was so nice to be able to rent a van in Oxford. The owner of Total Eclipse Auto Detailing (Scott Macha) was super nice, and explained everything about our contract thoroughly. We will likely use his auto detailing services in the future due to his pleasant demeanor.

Victoria H. 
Évaluation :
4

The girl at the location was wonderful! Helpful and nice!

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

The franchise was being established when I went in. Good office people. There was apparently a glitch with the rental program but Tim addressed it quickly and effectively. I value a local person than a big city operation. I will rent from this business again.

David K. 
Évaluation :
4

THE TRUCK I HAD QUIT TWICE WHILE GOING DOWN THE ROAD , LOST ALL FUNCTIONS INCLUDING POWER STEERING , IT COULD HAVE BEEN VERY BAD IF I WASNT STRONG AND ABLE TO BRING THE TRUCK TO A SAFE STOP;

David P. 
Évaluation :
4

Slow internet made for longer check in, had to use smartphone ove old pc.. but staff was friendly and truck was great

Joshua J. 
Évaluation :
5

Impressive professional service. Staff is very patient and willing to please customers. I had to extend my rental for two days and they managed to make it happen for me. I will highly recommend this U-haul rental site to anyone needing this type of service. Un service à la clientèle de qualité.

Jeff W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
5

Scott Macha provided superior customer service.

Christopher P. 
Évaluation :
5

Scott was great! Very accommodating, and took the time to make sure I would get the most usage for my money!! Really appreciative of his expertise!! Thanks again for making a difficult situation a breeze! Meg

Megan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENWOOD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

erik J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Y. 
Évaluation :
2

People were nice and helpful but took some time. U-Haul's site was down so I could not properly get my contract open.

Karissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Non les évaluations ont été soumises pour cet établissement.

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