Évaluations des clients Total Rental Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Total Rental Center

Cote générale :

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Lori B.
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Dropped off after hours. The online check out worked very well.

Douglas C.
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No improvement needed. Everything went fine.

terry T.
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All great service. We'll be back.

Trevor T.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Short notice, serviced me at closing with no hassle. The charges were exactly what we agreed upon. Satisfying experience.

Carol J.
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Very helpful personnel. Started the paperwork before I went into the store.

marcia P.
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The man who checked me in was courteous and helpful.

Aidyn L.
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N/A

Steve B.
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Quick easy turnover of the truck

Tyler E.
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I am not doing storage AND rental from this location. Solid service from the owners and very reasonable given my time restrictions and other needs. This vehicle must have been brand new. Handled very well.

Bill V.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

earl M.
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Keep up the good wok. I had an excellent experience. Smile. Be safe.

Austin L.
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Le client n'a pas laissé de commentaire.

Benjamin W.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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Le client n'a pas laissé de commentaire.

Derek D.
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Le client n'a pas laissé de commentaire.

ELIZABETH S.
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Very helpful

Wayne S.
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Le client n'a pas laissé de commentaire.

Dorothy S.
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Le client n'a pas laissé de commentaire.

Judy W.
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Last week I stopped in at Total Rental Center to reserve a trailer. In the next couple of days I received text messages from UHaul and assumed they were about my reservation at Total Rental. When arrived at Total Rental to pick up the trailer, I discovered that your corp. changed my reservation to the company owned UHaul store. I was not happy about that. Total Rental was able to give me the trailer I needed that day and cancelled the trailer that was "reserved" for me at the company store. Please remember if your customers would want to do business with the company store we would go there ourselves. If we want to do business with the locally owned business that is where we will go. Don"t "steal" customers from your local dealers.

Victoria M.
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There was much confusion about my return of the uhaul the man here told me i could return it Saturday morning and have a credit applied to my form of payment. I returned it Saturday (6/20/20) morning at 9:30 am and he was not able to give me paperwork at that time. I received a phone call Sunday afternoon asking where the truck was, then tried to call customer service to let them know it had been returned Saturday morning and they had trouble trying to figure out what was going on, never did get clarification that it was all straightened out and no credit has been applied to my form of payment either. Would be nice for someone to follow up on these things and ensure everything was taken care of. I have a busy schedule to make the calls to do so myself is difficult at times. It would be great customer service if it was to be handled and then communicated with the customer that it was.

Nicholas D.
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Le client n'a pas laissé de commentaire.

Vern G.
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Le client n'a pas laissé de commentaire.

parker H.
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Le client n'a pas laissé de commentaire.

Kate S.
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Le client n'a pas laissé de commentaire.

Brianna B.
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Le client n'a pas laissé de commentaire.

DAVE S.
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This place was very nice and easy to do business with. Very helpful owner not to mention very knowledgeable. This will be my new go to trailer rental.

JEAN G.
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Le client n'a pas laissé de commentaire.

Rodney B.
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Le client n'a pas laissé de commentaire.

David H.
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No concerns with the after hours drop off process. Good as in the past.

Joseph M.
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Outline parking spots.

Mykenna V.
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Affordable and easy

Sunni M.
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Was closed which was fine, voicemail message said not back until Monday. My problem was the contract said when ready to drop off call the drop off location phone number. Since they weren't available I googled uhaul customer service. Held on hold for 15 minutes. Due to the long hold I left and when they answered said I had to go back and recall and they would help me. I called when I got back, held on hold for 5-10 minutes, and was then told that they don't help over the phone and it had to be done online. Confusing from the start of drop off which was disappointing.

MARK L.
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Great owner with above average experience and knowledge of U-Haul.

ANTHONY H.
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Le client n'a pas laissé de commentaire.

Natalie C.
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Le client n'a pas laissé de commentaire.

Mike S.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

terry W.
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Friendly,easy in and out, very helpfull, Could not have been any better !!

Erick L.
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Provide a more accurate rate. We were quoted as $129 and ended paying 188, after the office said they could get us a "better deal" than the 140 we were originally quoted.

Donald W.
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Le client n'a pas laissé de commentaire.

Raymond B.
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The employee at the store at the time I dropped it off did not deal with U-Haul equipment. The person that did was gone and wouldn't be back for an hour. I was dropping it off early at an unscheduled time. I left a note with my information and left the trailer there. I think everything got checked in ok as I got an email the next morning with my final bill.

Rebecca S.
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Le client n'a pas laissé de commentaire.

chuck K.
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Le client n'a pas laissé de commentaire.

Mary B.
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Customer Service was great but the phone app would not work.

Charles R T.
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we are still waiting for response/resolution on insurance charges we did NOT request - we also tried to the 'contact us form' and it won't let us submit -local service people were friendly and helpful to their capability - but online/phone help is not forthcoming since they have our money

Paul M.
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Great experience with helpful staff.

Cyrous H.
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Le client n'a pas laissé de commentaire.

Kippian I.
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Give the customer the correct address and especially the DIRECT phone number. We spent over an hour trying to find the place with all the road construction and detours...a direct number would have gotten us in touch with the LOCAL person who knows what is happening.

Jamie R.
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My online reservation expired, which delayed picking up my rental by 1 hour as I had to call the 1-800 number and was on hold for 30 minutes. On top of that, I reserved 1 dozen folding blankets that were not provided. There were not in inventory at the location. I was still charged, and not sure how to receive a refund.

Larry S.
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Le client n'a pas laissé de commentaire.

Sid S.
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Le client n'a pas laissé de commentaire.

larry S.
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Le client n'a pas laissé de commentaire.

Timothy P.
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Le client n'a pas laissé de commentaire.

Brandon K.
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Received no call that i needed to pick it up early due to them deciding to close early

Jeff O.
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Dave was really easy to work with. He was very helpful. Would rent from him again.

Raymond R C.
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Le client n'a pas laissé de commentaire.

JASON P.
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Too much communication for a simple rental. I think I have 9 texts and 3 emails to rent a trailer.

DENNIS K.
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Le client n'a pas laissé de commentaire.

Brad R.
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Best U-Haul location. Super fast pick-up! Great friendly service! I'll rent here every time!

Kathleen B.
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Le client n'a pas laissé de commentaire.

jean B.
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Le client n'a pas laissé de commentaire.

Tabitha E.
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It's not the location that was the issue it was uhaul overall. We used there remote feature for picking up the truck/ dropping off and it was nothing but a nightmare. We ended up having to call and and we waited a total of 30 minutes just to be helped. The truck was an extremely rough ride constantly bouncing off the seat even when the road was in fine condition. Overall just a poor experience and we will use a different company for our move in 3 weeks.

CHRIS S.
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Le client n'a pas laissé de commentaire.

Jennifer H.
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Friendly, drop off was very quick!

Michele H.
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Have someone there to check people in at all times.

gordon W.
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Had bad vibes with dealer. Gave me trouble because I had my ball on bumper instead of frame. Said the dealer that told me I could shouldn't be a dealer. Over all he just wasn't pleasant.

Patrick V.
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Fuel level was not full as indicated on checkout sheet Odometer reading was incorrect as well

Jerome K.
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Le client n'a pas laissé de commentaire.

Joni M.
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Customer service was just unbeatable!

Kathy L.
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Le client n'a pas laissé de commentaire.

John C.
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Dave knew what he was doing and treated me like my business matter. He walked me through the turn in and then gave me a great deal on a storage unit. I found him easy to work with and honest.

Jean B.
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PLEASE discuss that the driver needs to change the way the truck needs to be changed out of the hauling mode. We didn't realize we needed to do this because the last truck we rented was the opposite; you only needed to change that IF you were pulling something. It cost a fortune at the first gas station, but it was MUCH better once we realized that.

David K.
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Le client n'a pas laissé de commentaire.

dorthy S.
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call the uhaul storage location to check storage unit availability before you think you have somewhere to store your stuff, you arrive to your final destination and are told the 800 number can take reservations but they don't know our actual inventory, we have no available units and no apologies. This was the most stressful move I have ever made and I've driven from coast to coast. KNOW YOUR INVENTORY UHAUL or disclaimer to call the storage facility yourself to REconfirm availability.

jason W.
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Le client n'a pas laissé de commentaire.

Bryan T.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

Michael M.
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Very efficient! Thank you

Anthony S.
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The U-Haul rep at the site went above and beyond to help us. He was such a nice and "good" guy that you would want to represent your organization.

Nathan S.
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Le client n'a pas laissé de commentaire.

Dave B.
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Le client n'a pas laissé de commentaire.

jacob b. | Expérience générale |
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Great staff, very easy to work with

Dave B.
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Le client n'a pas laissé de commentaire.

Michael M.
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Inside cab windows needed cleaning. Rest of truck was fine, and rode well. Friendly counter service!

Jessica I.
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Trailer dragged a little. Uhaul needs to make sure its checking wheel bearings. This trailer was from Texas and it felt like it needed a tune up

Daniel F.
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Great service

Nicholas S. | Expérience générale |
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David was great to work with! Highly recommend :)

joe Y.
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Great service and very nice location.

LAURA S. | Expérience générale |
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Wonderful owners always very helpful.

Ken I.
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Le client n'a pas laissé de commentaire.

paul J.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Charles P.
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I regret that I don't remember the location owner's name, but he was a) very professional and b) also kind of cool and accommodating. The trailer was perfect for our needs; and while I'm not suggesting you should raise prices, I am always astonished at how affordable such U-haul trailers are. So I would certainly recommend the service to others, and when my two college kids are moving back in the spring, we'll be pleased to rent from you again. Thanks for your help making that easier.

alicia x. | Expérience générale |
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Services and storage unit met to expectations, just wish hours could be more convenient.

shana C.
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Le client n'a pas laissé de commentaire.

Kari H.
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Le client n'a pas laissé de commentaire.

jerry s. | Expérience générale |
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VERY GOOD SERVICE.

deanne M.
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Le client n'a pas laissé de commentaire.

David B.
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Awesome people and a great location plus an organic health food store!!

Mark P.
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Le client n'a pas laissé de commentaire.

PAMELA K.
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Your agent connected the trailer to my car but didn't check to make sure the pin was in. It wasn't and as I reached the freeway the trailer disconnected and I was dragging the trailer behind. It was unbelievably scary!! It took hours of a perfect stranger to help move the trailer because your agent was busy and ME running around the city looking for a new hitch because YOUR agent sold me the wrong one when he installed my tow package ... and I paid $1000. for this craziness!!! Not happy.

Eugene C.
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Le client n'a pas laissé de commentaire.

adam S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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