Customer Reviews for Total Self Storage
(Concessionnaire U-Haul dans le voisinage)

598 évaluations

5009 Schofield Ave   Weston, WI 54476

(715) 355-6809

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/19/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(715) 355-6809

5009 Schofield Ave
Weston, WI 54476

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/19/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel H. 
Évaluation :
5

My unit became infested with some type of rodent and many of my belongings became destroyed from chewing and nesting. Almost ALL of my belongings, inside of boxes as I unpacked, were covered in rodent feces. I didn't store food. But I think the odor on some of the camping gear may have attracted them. Also, two couches became moldy while in the unit, and several boxes got almost saturated with dampness and deteriorated. Luckily the contents were undamaged. One couch was salvageable and one was garbage. It was only 2 years old.

barbie b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

We have been with Total Self Storage for 10 years. never any issues at all.

TIONA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

This 20' truck had a dead battery that had to be jumped after one time shutting it off after pick up. Very inconvenient.

Judy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle O. 
Évaluation :
2

Check in process via phone was very confusing.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul R. 
Évaluation :
5

The location was excellent, the company's practices of modifying reservations last minute, not having the requested trucks available and changing pickup locations makes us never want to rent from you again, neither would I recommend this company to anyone. Also the call center or reservation representative was condescending and rude.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

The location is hard to located. They just need to make a bigger sign.

SUMNIB V. 
Évaluation :
5

It was the roughest ride in a truck I ever experienced. Definitely needs suspension work. Will make me think twice before I rent another truck from you as when your moving your valuable contents it is important not to be jolted over every little bump. Terrible!!!!

William V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

Good customer service at this location. Would recommend to others.

Dan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary A. 
Évaluation :
5

Very friendly and easy to schedule. Accommodating

Debbie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
2

Not very friendly, didn't explain use

Daniel B. 
Évaluation :
4

Checking in on-line was a royal pain in the ..... There needs to be a longer window to pick up your rental from your set time. My total due was totally jacked up. It took a 45 minute phone call to resolve the charge.

Jeff O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Customer service was great! Being 71, I was unable to lift the tongue on the 6x12 trailer we rented. I had to ask third parties on both ends to help me connect & disconnect the trailer from our tow vehicle. UHAUL NEEDS TO HAVE TONGUE JACKS ON THESE HEAVIER UNITS.

JIM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
3

Online I had requested moving blankets and a dolly. They weren't in the truck and when we called, the guy said that not all locations had those available. It would be great if this was indicated on the website when making reservations.

Nicole G. 
Évaluation :
1

I do not agree with the extra $18 charge I got on this. When I booked I wanted to return it to Antigo Pioneer feed on 45 right where I was but they made me drop it in Weston giving me this extra charge. I was on hold with cutomer service for over an hour to get this changed, while trying to unload truck. I am very disappointed and want this charge reversed! You need to do much better with customer service, it is aweful!!!!!!!

MELISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn C. 
Évaluation :
3

Hours of operation were listed on internet (open Sunday). Got there (after an hour ride) and they were closed. Hate not being able to walk around the truck with someone and make sure everything is ok. Otherwise everything was great. Truck ran perfectly, was easy to load and was comfortable.

ROBERT D. 
Évaluation :
5

Friendly staff!

Cheryl F. 
Évaluation :
5

No a thing, fast and efficient thank you

martin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill K. 
Évaluation :
2

Hire more help or train person in store also 24/7 is not a good idea because people are not all smart

houa X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

When good would like to see text of final billing

david H. 
Évaluation :
5

This was a great location for me, less than 5 minutes away. Check-in online saved time, and time in the office was minimal. U-Haul rep was very friendly and accommodating. Trailer was easy to hook up and pulled very easily. Very happy with my experience!

Thomas P. 
Évaluation :
5

This was my first time ever trailering and the gentleman who helped me set it up was very kind and helpful. I was trailering my motorcycle to Missouri from Wisconsin and I followed SRKCycle's advise on tie down techniques on YouTube and my 2019 Versys 1000 SE LT +, and my "new-to-me" 2018 Kawasaki Ninja H2 SX SE was safely transported to and from. If I ever need to move my motorcycle again, I will definitely come back here to do it all over again. During my trip, I have zero issues: no breakdown, no tie-down areas coming undone or breaking off, ramp remained closed, tires lasted to and from in my trip, and trouble-free. I couldn't have asked for any easier time with trailering my motorcycle.

Ceev Sue X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery S. 
Évaluation :
5

The man who helped went above and behind as this was our first time driving a 26' truck with our 4 bedroom house packed inside of it moving out of state. He helped us load our hatchback onto the trailer and gave us tips to make sure it was secure. This was by far the best part of our entire experience with Uhaul.

Elisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

penny W. 
Évaluation :
3

Didn't get the truck I reserved for. Pointless to have online reservation when you won't even get the truck you reserved for.

Catherine Y. 
Évaluation :
5

Very helpful staff in weston.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul R. 
Évaluation :
5

Was a great embasitor for uhaul

JASON L. 
Évaluation :
3

It was Satisfactory

Diana G. 
Évaluation :
5

Easy transaction! Price was great! Trailer worked out better than expected! Hard to improve on that!

Peter S. 
Évaluation :
4

Everything went well.

Bryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

The manager there I can't remember his name . He was awesome. Very helpful

Dave M. 
Évaluation :
5

Great service

Mike Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

Cool location, inside an organic market. Friendly and helpful, easy drop off.

WENDY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ted B. 
Évaluation :
5

Dropped off after hours. The online check out worked very well.

Lori B. 
Évaluation :
5

No improvement needed. Everything went fine.

Douglas C. 
Évaluation :
5

All great service. We'll be back.

terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor T. 
Évaluation :
5

Short notice, serviced me at closing with no hassle. The charges were exactly what we agreed upon. Satisfying experience.

Timothy H. 
Évaluation :
4

Very helpful personnel. Started the paperwork before I went into the store.

Carol J. 
Évaluation :
4

The man who checked me in was courteous and helpful.

marcia P. 
Évaluation :
5

S.O.

Aidyn L. 
Évaluation :
5

Quick easy turnover of the truck

Steve B. 
Évaluation :
5

I am not doing storage AND rental from this location. Solid service from the owners and very reasonable given my time restrictions and other needs. This vehicle must have been brand new. Handled very well.

Tyler E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Keep up the good wok. I had an excellent experience. Smile. Be safe.

earl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
5

Very helpful

ELIZABETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S. 
Évaluation :
5

Last week I stopped in at Total Rental Center to reserve a trailer. In the next couple of days I received text messages from UHaul and assumed they were about my reservation at Total Rental. When arrived at Total Rental to pick up the trailer, I discovered that your corp. changed my reservation to the company owned UHaul store. I was not happy about that. Total Rental was able to give me the trailer I needed that day and cancelled the trailer that was "reserved" for me at the company store. Please remember if your customers would want to do business with the company store we would go there ourselves. If we want to do business with the locally owned business that is where we will go. Don"t "steal" customers from your local dealers.

Judy W. 
Évaluation :
3

There was much confusion about my return of the uhaul the man here told me i could return it Saturday morning and have a credit applied to my form of payment. I returned it Saturday (6/20/20) morning at 9:30 am and he was not able to give me paperwork at that time. I received a phone call Sunday afternoon asking where the truck was, then tried to call customer service to let them know it had been returned Saturday morning and they had trouble trying to figure out what was going on, never did get clarification that it was all straightened out and no credit has been applied to my form of payment either. Would be nice for someone to follow up on these things and ensure everything was taken care of. I have a busy schedule to make the calls to do so myself is difficult at times. It would be great customer service if it was to be handled and then communicated with the customer that it was.

Victoria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vern G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

parker H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianna B. 
Évaluation :
5

This place was very nice and easy to do business with. Very helpful owner not to mention very knowledgeable. This will be my new go to trailer rental.

DAVE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
5

No concerns with the after hours drop off process. Good as in the past.

David H. 
Évaluation :
3

Outline parking spots.

Joseph M. 
Évaluation :
5

Affordable and easy

Mykenna V. 
Évaluation :
3

Was closed which was fine, voicemail message said not back until Monday. My problem was the contract said when ready to drop off call the drop off location phone number. Since they weren't available I googled uhaul customer service. Held on hold for 15 minutes. Due to the long hold I left and when they answered said I had to go back and recall and they would help me. I called when I got back, held on hold for 5-10 minutes, and was then told that they don't help over the phone and it had to be done online. Confusing from the start of drop off which was disappointing.

Sunni M. 
Évaluation :
5

Great owner with above average experience and knowledge of U-Haul.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael T. 
Non les évaluations ont été soumises pour cet établissement.

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