Customer Reviews for Tow Boat US and Boat Storage
(Concessionnaire U-Haul dans le voisinage)

152 évaluations

1010 S Nova Rd   Ormond Beach, FL 32174

(386) 761-2626

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(386) 761-2626

1010 S Nova Rd
Ormond Beach, FL 32174

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Super nice people would rent from them again.

Dawn S. 
Évaluation :
4

Appears they recently changed type of business and had basically a big open, empty showroom so was a bit awkard figuring out where to go to confirm drop off.

John K. 
Évaluation :
5

quick and easy

mike B. 
Évaluation :
5

We got no receipt upon return. This did not result in problem in our case.

irene G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
5

Nothing, this location is absolutely fantastic

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
1

The drop boxes were all broken and looked like they were not able to be used. There is no signage so we past the place many times before we realized where it was. Looks like Uhaul is a side business and nothing more.

Clifton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Nice helpful people

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA A. 
Évaluation :
5

Tow Boat US and Boat Storage is amazing and I always try to rent from them. The equipment is in great shape easy check in/out and I never have any problems. I'm treated like family and the staff do whatever they can to insure I am happy and satisfied.

Bryan J. 
Évaluation :
5

I needed a van last minute, due to the fact a “ friend “ rescinded an offer to use their truck. I had to drive 250 miles RT to get windows I finally found for my mobile home. After months. Windows leaking on my new carpet. I was panic struck. And at work. I talked to Vanessa at Ormond Collision Center, who had helped me out when I moved a couple months prior to…. all this. She didn't have the right vehicle and sent me to Jamie at Tow Boat. They were both very knowledgeable, so helpful, calming and actually treated me with respect and compassion. Since they are both probably close to my son's age, I am doubly impressed. I always use Penske. Or have been. But I will go to these two places, no I will go to these young ladies first every time. I have 5 decades, of restaurant management, retail management , property management, both civilian and military, hotel management and much more. I know excellent customer service when I receive it. Or don't. With the world we find ourselves in today. It is even more important then ever. It's absolutely necessary. Thank you Jamie and Vanessa!

Anita T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORA K. 
Évaluation :
5

Nothing based on my experience. Friendly courteous knowledgeable staff. Very professional and had me all fixed up quick. Merci.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony G. 
Évaluation :
5

Great place to do all your rental needs people are great

Carl C. 
Évaluation :
5

Everything was great I wouldn't change a thing

Carl C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry W. 
Évaluation :
1

Location not where I returned equipment.

TRACY M. 
Évaluation :
5

everything went perfectly smooth and the lady was kind courteous and very patient with me.

Sharmyne C. 
Évaluation :
5

Nothing. The equipment was great, location convenient, and this is one of the better U-Haul locations I've dealt with.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE G. 
Évaluation :
5

Owner was awesome

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty M. 
Évaluation :
5

Very pleasant people, good business.

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDRINO S. 
Évaluation :
1

No signage. Drove past parking lot 3 times before I found location then they had the nerve to charge me for more fuel. Would not recommend this location to anyone.

TONY A. 
Évaluation :
5

Clean inside windshield

Waymond G. 
Évaluation :
3

Better direction and communication.

D'Arcy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA H. 
Évaluation :
3

Not much to recommend. Truck was dirty though

Anthony F. 
Évaluation :
3

Staff was great but truck was not clean when I received it and all my furniture pads were dirty and wet. The pads smells of alcohol and I could not use most of them on my furniture because I was afraid to damage my of goods.

Jeremy S. 
Évaluation :
5

Customer friendly!

mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
1

At the conclusion of my move, they refused to take the U Haul back. I had reserved it one way and tried to return it to the reserved drop off location. That location refused to take the truck. When I brought it back here, they also refused to tale the truck. I had to drive all over town to find a place that would take it. Unacceptable.

Michael H. 
Évaluation :
1

Very rude...

JEAN ELIZABETH W. 
Évaluation :
5

Explain the fuel economy gage in truck and its purpose for those doing long highway hauls

JEFFREY D. 
Évaluation :
3

The guy working there was awesome, let me in early before they opened. However the truck was just old and not the cleanest.

Shane C. 
Évaluation :
3

I was charged an additional $21 when I dropped off the trailer. I went and asked why and was informed I should not have been. How do I get reimbursed? Thanks Bob 386-453-5195

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TORRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKHILKUMAR P. 
Évaluation :
3

The check in/return process (not the location) was frustrating

Barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
5

You can check out these sites yourself and delete a few.

MAGGIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YANG Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA V. 
Évaluation :
4

Fast check is and quick trailer hookup.

Robyn M. 
Évaluation :
5

Very fast and easy transaction...just what I needed on moving day...Thanks'

Douglas W. 
Évaluation :
3

One tire was bald and a leaf spring (suspension) was broken when I picked it up. I did not notice it until I loaded the trailer later in the day. I called Uhaul the next day and had to wait for the trailer to get fixed delaying our trip. I offered to return it and get another one but was told no. The person that came out to fix it was great but said that I would not have gotten very far with the condition of the trailer. I would like a full refund on my credit card.

Michael M. 
Évaluation :
1

In all my years dealing with UHaul (there have been many), this was worse experience ever. Dealing online will never be an option for me again. When I picked up my truck there were NO BLANKETS AND NO DOLLY ... AND NO ONE TO COMPLAIN TO! I spoke to "Dorothy" who referred me to other dealers that were open but they did not have supplies at last minute. Refund due for blankets and dolly ... $27 plus

Kim W. 
Évaluation :
3

All good with the drop off location.

MICHAEL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

It was great. The owner is a class act

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hong L. 
Évaluation :
4

Keep the gas tank full. That way the customer does not have to get gas in the beginning and end of their trip. And easier for the customer to refill the tank to return, knowing just fill it up.

Cheryl P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim L. 
Évaluation :
5

i will comer back

Larry T. 
Évaluation :
5

Great to so business with... thank you

Mary Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim T. 
Évaluation :
3

Pick was fairly easy. But I was concerned when I found the roll up door was quite difficult to open. Luckily I had a guy to open it for me. Other than that everything else went well.

Georganne C. 
Évaluation :
5

Quick, friendly service. Fast,friendly service.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla T. 
Évaluation :
1

The worker told me in person and over the phone that I could turn in the truck at 6pm the next day. I was charged for an extra day anyway and do not appreciate that. Did not conduct any kind of walk around before giving me the keys. Really unknowledgeable of Uhaul policies and procedures.

Tanner F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Very friendly service. Quick in and out with rental.

RAYMOND H. 
Évaluation :
4

Make sure the trucks are 100 % working condition.the cable was off the roller. This caused us to not being able to load any thing else in the truck.

Jane C. 
Évaluation :
3

Drop off was on a holiday, so I had to do everything by my self.

Herb M. 
Évaluation :
5

Drop off was quick and easy. Very friendly staff

tim H. 
Évaluation :
5

Super friendly staff that was AWESOME to deal with during a stressful time. Great customer service, definitely recommend this rental location!!

Amy W. 
Évaluation :
5

Easy, friendly check in. Truck was ready to go.

Lura W. 
Évaluation :
4

Definitely will use this location again.

PHILLIP B. 
Évaluation :
2

Hard to find location. Location has no sign

EDWARD C. 
Évaluation :
5

Drop off went as smooth as the pickup. Very friendly and accommodating.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
4

Very friendly and courteous staff.

PHILLIP B. 
Évaluation :
3

We dropped off on a Saturday. Wanted to get truck back early. I could not complete the return info as the ap would not pass the location piece. Called uhaul on hold more than 15 minutes. There was a key drop box. So I have pictures of everything put the key in the box locked the truck and hope that all is well

William W. 
Évaluation :
5

Tried to drop the trailer off at another location, but they refused to receive it. They stated they already had too many trailers. This location readily accepted it without hesitation.

PHILLIP B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cindy P. 
Évaluation :
5

Superior coordination. At all levels, staff wa knowledgeable, kind and courteous. Moving team was great, I wold highly use them again and recommend them to everyone.

Henry B. 
Évaluation :
5

Everything was great

BRUCE M. 
Évaluation :
5

Location was great. Online 24 hour service pickup is horrible. Couldn't find my location even though my location on my smart phone was on. The owner of the shop where I picked up my truck had to open the store to help me get my truck as your 24 hour website is horrible. It was very nice of the owner to open his store to assist me. The truck smelled like body odor, looked like things spilled on the floor and dried.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Best place in Ormond

Shauna-Kay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis A. 
Évaluation :
5

The office manager is great. I return to this location because of her professionalism and the welcoming atmosphere she creates. SS

Shauna S. 
Non les évaluations ont été soumises pour cet établissement.

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