Évaluations des clients Tower Power Diesel

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tower Power Diesel

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Charlene H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marita W. le

Évaluation :

Pleasant experience. Helpful - they even hooked up the trailer I borrowed to my vehicle! Was very quick in and out both at point of rental and pick up and the drop off! Price was reasonable as well. i'd use this service at this location again!

LARRY T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gilles G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carole C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pam L. le

Évaluation :

Le client n'a pas laissé de commentaire.

SANDRA E. le

Évaluation :

They were patient and extremely helpful! The local office and on the phone

Frank B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Magda R. le

Évaluation :

I got there. Nobody at the office, I had to do the online drop-off, but there was no signal to setup the location on my device. I just dropped the keys in the box and left. What a nightmare!

Fred J. le

Évaluation :

Not a thing

HENRY W H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle R. le

Évaluation :

Location small but staff very helpful

Ronald M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark M. le

Évaluation :

Truck roof leaks as boxes inside were soaked

Stephen M. le

Évaluation :

I was rather irritated after receiving multiple phone calls from your Toronto head office on Saturday June 22 regarding the return of the trailer and the threat of additional fees. The lady left a message stating such and that I had not returned the trailer on time. I had everything arranged with the local dealer and found it very rude and insulting to have this third party call me twice in a threatening manner from a location 1000 miles away. The same thing happened last year as well when I rented the same trailer. I would suggest that you speak with these Toronto head office reps and ask them to cease these offensive communication attempts!

James A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rod E. le

Évaluation :

Easy peezy. Friendly staff

Paul H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darrell D. le

Évaluation :

The truck was super dirty inside. The wipers are totally ruined. It was snowing and raining and there are no wiper blades on this truck. Very unsafe

don G. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIKE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

YINGYU H. le

Évaluation :

In winter, include a snow shovel and windshield scraper/brush with the rental.

alec F. le

Évaluation :

Was originally supposed to get truck in Amherst NS. Received a call mid afternoon stating my truck was broke down in Moncton NB so I was able to pick up truck in sackville NB. Arrived to pick up truck, truck was buried in snow and not cleaned off. Asked them to clean truck off she used a floor squeegee on the windshield and left the rest of the snow (covered all lights, whole roof top covered and both steps). I was discounted mileage by half price for the inconvenience but ended up spending 30$ in fuel when it would of spent maybe 10 to go the 15 KM I had to travel.

AURDON H. le

Évaluation :

Le client n'a pas laissé de commentaire.

roland B. le

Évaluation :

Didn't know that U-Haul only accepts credit cards. I don't have one and haven't for a number of years. Wanted to pay cash or debit card but couldn't. Thankfully my wife had one.

christopher S. le

Évaluation :

Very friendly Lady at the Front Desk/ Customer Service, very knowledgeable, helpful and able to make things happen......two thumbs up - very rare to find such Customer Service in NB. Thank You for sharing with "Tower Power" /U Haul Service in Sackville NB Christoph Stingl

Peter G. le

Évaluation :

Great experience

Norman B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa H. le

Évaluation :

It would have been FAR more convenient if we had been able to take the motorcycle trailer 1 way instead of coming all the way back once we moved the bike.

Kenneth M. le

Évaluation :

Fuel was way lower than shown cost me extra 40$ to put level right was sent to location that wasn’t convenient for me as there was drop off location 3 mins from my home

tarcy R. le

Évaluation :

When I order the truck a week ahead to pick it up in amherst location I wanted a 15 foot truck told none was available for me to use I had to get a 20 footer which cost more money. Then day before I get a call that I have to go out of town to another location to pick my truck up in next town over when there was a truck that I asked for sitting in parking lot in the location that I need to pick truck up at. Then when I called the the guy at the amherst location to ask him to explain to me why I now could not get truck from there he started hollering and going right off at me over the phone I ended up hanging up on him. Over all if I can help it I will not use u-haul ahain to move.

Laura D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rudolf S. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard P. le

Évaluation :

Great location...very friendly and helpful staff

Andrew C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M. le

Évaluation :

I had everything perfectly arranged with this location but then was contacted by central dispatch via email then phone (Halifax?) who unapologetically switched locations to Amherst NS which was very unsettling for me. I explained everything to the phone rep but she was not interested in what I had to say. It eventually got resolved due to the kindness and diligence of the Sackville NB location staff. I would suggest you perhaps consider providing better training to dispatch phone personnel.

john M. le

Évaluation :

I picked the trailer up after hours, dealer did not leave or supply an extension to hook up wiring for trailer lights.

Ross M. le

Évaluation :

Just dropped key in the box

jim M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

garth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

jennifer E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melanie R. le

Évaluation :

Easy to deal with. Great service

George P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christian M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rick C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tracy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy R. le

Évaluation :

When you tell people that you charge $39. A day and I rent for two days... $435 seems a little outrageous.When I daw my visa bill I was shocked. Also, it would be much more convenient to their customer to be given a vehicle with a full tank rather than a completely empty one, with instructions to go directly to them closest gas bar.

cheryl R. le

Évaluation :

Friendly and efficient Service , Thanks again

alvin O. le

Évaluation :

Very friendly and easy to deal with.

GERARDUS K. le

Évaluation :

Great and professional service. The people know what they are talking about and are very helpful in case you have any questions.

Stephen M. le

Évaluation :

payment process was slow at the counter for this on-line reservation

kathy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DOMINIQUE D. le

Évaluation :

Le client n'a pas laissé de commentaire.

BILL B. le

Évaluation :

Very patient staff. Friendly. Helpful advice. All U-Haul dealers should be like this one.

James A. le

Évaluation :

Great front desk staff. Very friendly.

James A. le

Évaluation :

Le client n'a pas laissé de commentaire.

kathy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

HERB S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Monika C. le

Évaluation :

Be able to get the uhaul at the place you want to instead of driving to another province to get it.

David V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather E. le

Évaluation :

Le client n'a pas laissé de commentaire.

BILL B. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

gordon M. le

Évaluation :

..windshield fluid was empty... ..low air tire on rear of truck, had to stop and fill ..no ice scraper available and 2 inches ice build up around wipers and over windshield ..didn't check over truck damage with me ..didn't check gas level with me ..back of truck dirty and again didn't check ..counter person not friendly, but not rude either, just said the u-haul was only 10% of his total business anyway

HArold G. le

Évaluation :

Professional, courteous service. Equipment in good operating condition.

DOUG J. le

Évaluation :

Le client n'a pas laissé de commentaire.

rod G. le

Évaluation :

the only comment is i thought the auto hauler would have the snow and ice shoveled off before i picked it up. but i do live in bruce county and thats the weather we get and have to live with. overall i was pleased and will go back if i need another rental great trailers

LINDA G. le

Évaluation :

I got the truck when and where I wanted, friendly and helpful service reps, truck was comfortable and drove great. Glad I moved to this area and I will be a regular customer at this establishment :)

JIM L. le

Évaluation :

a little better fuel mileage would be nice!

DAVID B. le

Évaluation :

The team in Durham was great - attentive and personal.

SAMANTHA P. le

Évaluation :

Everything was great, moving was easy. Would have been better if it wasn't -30c and snowing.

Tanya G. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID F. le

Évaluation :

The truck was where it was supposed to be, when it was supposed to be there. Service was friendly and helpful. Overall, a positive experience. My only complaint is that on the contract was a very handy estimator for helping the customer know how much fuel is needed to get back to the starting level. I added that much, plus a few litres extra just in case. But apparently it was not enough. So I ended up paying an extra $45 in fuel and service charges. That has left a bitter taste in my mouth. Overall, the Durham location is great, but it would be a lot easier for the customer if the tank were full. That way we could just top it off, and not have to fiddle with trying to get back to 3/8 of a tank, and then get burned with such a punitive service charge.

BILL M. le

Évaluation :

How can I travel 84 KM and my bill reeds over 100 KM more?

mike S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Markus E. le

Évaluation :

Durham location was late to open Equipment was ok

MICHELE G. le

Évaluation :

Things went well. I would use them again.

STEVE N. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOANN S. le

Évaluation :

this agent was very helpful and very knowledgeable in knowing how to reserve the truck for me and all the contact information I needed to know.i would recommend this agent anytime

KEN S. le

Évaluation :

I was under tight timelines and it seemed to take extended period to check in. The desk personnel was new and unfamiliar with the U-Haul system. Manager's frustration was evident.

pete O. le

Évaluation :

I rented a truck from another company, not U-haul, had the truck for longer, went over 200km as compared to the 5 miles on this rental, and paid less. Since there was no other option in the area I went with Uhaul, but as for prices, yours is one of the most expensive. Very low bang for the buck.

CAROL P. le

Évaluation :

Le client n'a pas laissé de commentaire.

PETER D. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIKE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

AMANDA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHARLEEN K. le

Évaluation :

Have the uhaul available in the city you are moving from or close to it

INES M. le

Évaluation :

the truck should have been checked for cleanliness both inside the truck and inside the cab which had lunch wrappers and beer cans in it. I had to sweep the truck out before use and also afterwards.

BETH P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul T. le

Évaluation :

nothing

Krista G. le

Évaluation :

We had two issues with the trailer we rented. First the rubber came off when we went to put the door down the Friday night and then on Sunday the wire and spring for the door got all tangled up. We spent at least 2 hours trying to fix the trailer instead of moving. We were didnt call the number on the trailer because we had to get our stuff moved out of our house and didnt have time to wait for someone to show up. We are not happy about the trailer!

MARK P. le

Évaluation :

They were great. Upon drop off from my one way trip. They tried to help with the cost issue. The also felt the rate I payed was rather high. Would defiantly go back to this location.

KAREN M. le

Évaluation :

I had no trouble. they were fast & helpful both when I picked it up & droped it off. the truck was fine. Would rent from them again .

marni S. le

Évaluation :

people were friendly and helpful. Checkout was fast so we were on our way quickly.Will use this location again in the future.

SABRINA M. le

Évaluation :

Not only did I have an awful renting experience due to my truck not being available at the location it was supposed to be at - I was left a message to pick my truck up somewhere 40 mins from where I live without any options, than I phoned and was told to pick up in Chesley (Customer Service gave me a $50.00 credit and lower mileage as well as a truck much larger for the price of the 10ft - which I didn't want because it was way more than I needed) than I received a call saying that my truck would be available at the place I was originally getting it from (Walkerton) where I received a phonecall the morning of my move to be told 20 minutes before I was going to pick it up that the guy who was dropping it off didn't show up - called Uhaul AGAIN and was told to pick my truck up in Durham. . .without any sort of compensation for my new troubles. . .arrived at the newest location and none of the notes stating what Customer Service was giving me were on the file (lower mileage and a larger truck for the price of a 10ft), the dealer proceeded to question me about it - I than told him that I could call UHaul and have them affix the notes if he didn't believe me - he said no. . .he wasn't sure how to attach the $25.00 gift certificate I had received to the bill and told me that if it was not done correctly that I could "call Uhaul and complain - since you are good at that". I am sorry, but I am trying to use a company that has a pretty decent reputation and in the end I have ended up with another horrible experience. Customer Service did make a decent effort - however I feel that something else could have been done especially after I was "yo-yo'd" around on the day of my moving. . .if you're going to make a promise to your customers that a truck is going to be somewhere, than make sure that indeed that truck will be there. . .or keep the person at the location where it is guaranteed to be.

HOWARD J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bert V. le

Évaluation :

great customer service, very helpful, assisted hooking up trailer, will use them again