Customer Reviews for Tower Self Storage
(Concessionnaire U-Haul dans le voisinage)

1356 évaluations

3725 Leonardtown Rd   Waldorf, MD 20601

(301) 861-0039

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 12h30 pm

Services dans cet établissement :

Pour nous contacter

(301) 861-0039

3725 Leonardtown Rd
Waldorf, MD 20601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 12h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotta W. 
Évaluation :
5

Sales people were very courteous and kind and I enjoyed your service

Cordon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Great job

Benjamin N. 
Évaluation :
5

Agent at desk was very nice, accommodating, and clear on our evening pick up.

Misty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
2

Ordered Van, Dolly and Furniture Pads online. Store didn't have any dolly. Drove around waldorf looking for dolly. Returned van unused. Store rep wasn't very helpful.

Benjamin E. 
Évaluation :
5

Check Tire air pressure, Tpms light was on

Steven B. 
Évaluation :
3

This was NOT where we were verbally told pick up would be. Although it wasn't the fault of the pick up location, I'm horribly disappointed in Uhaul.

Floyd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

I went to the location at 4:57 pm and was out at 5:10 pm.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
1

I would not recommend Uhaul. I reserved a 26 ft truck 2 weeks in advance for our move on a Saturday. I reconfirmed one week in advance. Uhaul called me on Thursday before my move to confirm a pick up and drop off. GREAT. On Friday morning before the move, Uhaul called, were sorry, we over booked. WE DON'T HAVE A TRUCK FOR YOU. REALLY!!!!! I confirmed it yesterday. Yes, well sorry. So as my panic set in and I started to look elsewhere for a truck. And I did find one, placed the order. I was out doing errands and drive by a storage place near my home with 3, I repeat 3 26 ft trucks on the lot. I pull in and low and behold. They are not on hold and ARE AVAILABLE for rent. So naturally I snatched one up. Now what I didn't mention before is that the truck I was suppose to pick up, was 40 miles away. Were I actually rented was 10 miles away. REALLY PEOPLE, GET YOUR SHIT TOGETHER.

robinetta S. 
Évaluation :
3

The truck had previously been used to haul construction material and had drywall debris everywhere. Had to sweep the loading ramp before use and pull hunks of dry wall from the brackets on the side walls. The floor of the cab had drink spills. I would also recommend Uhaul add USB ports to all vehicles, not just 12 volt plugs. I had ordered moving blankets but none were available. The team in Charlotte at Boxmeer for the drop off were great! The moving team was good too.

Algie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Great customer service in person and over the phone!

Regina H. 
Évaluation :
5

Chris was very helpful from beginning to end.

Diana W. 
Évaluation :
5

Very clean place, was rented a new truck ! Enjoyed my experience throughly !

Doreen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laprea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Exceptionally nice and professional. They made it extremely easy! Highly recommended - 5+ Stars!

DONNA M. 
Évaluation :
5

Excellent service à la clientèle.

Craig P. 
Évaluation :
5

More available small trucks. We had to rent a van. It hot the job done, but a truck would have been able to do it in one trip. Otherwise, everything else was just awesome!!

brenda M. 
Évaluation :
4

Have a few more 20ft trucks regularly available. I could only get 15ft or 26 ft. four times in a row. Otherwise this place was Excellent and my #1 goto in the future. The staff is wonderful.

MANCIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todor G. 
Évaluation :
4

Easy after hours drop off. Speedy check in the next morning and timely response receipt!

Christina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Great customer service and courtesy!

Gregory J. 
Évaluation :
5

Have a few more 20ft trucks for local use a this location. I needed the 20ft on 4 different occasions over the last few months, but could only secure a 15ft and a 26ft instead.

MANCIL L. 
Évaluation :
2

Truck did not run well. When I got it two tires had low air pressure. No power steering, no USB ports, headlights were NOT bright at all.

BENJAMIN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton W. 
Évaluation :
4

Everything went smoothly but the truck smelled like smoke.

Tina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA D. 
Évaluation :
5

Vehicle was clean but windows were not. Other than the windows being dirty great experience and customer service experience.

Lynda B. 
Évaluation :
5

The truck ran good and was comfortable however, it didn't appear to have been cleaned, inside or out. There was nasal secretions (boogers) on the dash and the seats and arm rest were filthy. This during a pandemic. It was throughly cleaned after we got it.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO CARLOS B. 
Évaluation :
4

Nothing at this time

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine M. 
Évaluation :
5

The person who helped us gave us very high level customer service. I highly recommend this place to anyone needing to move items around.

Korrey B. 
Évaluation :
5

N/A Great service!

Naeema D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene C. 
Évaluation :
5

This location is 4 starts. As a professional mover. The girls went out of their way to help me out even after the equipment was returned. Thnx. David. United van lines.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Came to rent a truck, was immediately told all the truck were booked, without checking at all. The person probably didn't realize i had only came to that location because I saw online it was the only place with available truck. After going online and making a reservation. The person's whole attitude changed, then decided to treat me like a customer.

Stephane T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY B. 
Évaluation :
4

The trucks should be cleaned and disinfected by COVID standards. I had to wipe the cabin fone to ensure it was safe

Fernandez V. 
Évaluation :
5

If you could update the app to actually know the inventory of a location or at least contact them to confirm the availability of items added to the order would be ideal. This location did not have any furniture or utility dollys even though I was offered the option and did reserve one of each only to find out when o got there, they did not have any dollies. Otherwise the experience at this location was ideal. The associate was friendly and very helpful and apologetic for not having the equipment we reserved.

Kenja F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

The exterior wasn't cleaned after the previous renter.

WILLIAM Y. 
Évaluation :
5

Everything I experienced was acceptable and therefore I don't have any recommendations! Respectfully, James

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Divon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Everything about my rental was excellent no complaints at all costumer service was very nice both time I was there even the price Of the truck rental was very affordable I would come back if I ever need to rent again.

Patricia V. 
Évaluation :
4

Customer Service was great, however, we were given a damaged truck to use. It was raining the day of pickup and rain water was leaking inside the truck. I will seek compensation because of this.

Kyra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
4

Just to make sure to wipe down the trucks in between users and to make it clean especially during this pandemic. Other than that the truck ran fine and it was a great help in my move.

Joshua L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Just continue doing what you're doing.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Online check in was easy and fast. My cargo van was waiting for me when I got there. Staff was polite and friendly.

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIA M. 
Évaluation :
5

Professional service. Friendly staff.

allyson B. 
Évaluation :
4

Speedy service and friendly people. Great to do business with.

Gary B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
4

Nothing. Very good service. Quick and easy process.

JIMMY B. 
Évaluation :
5

Staff was friendly and able to accommodate a couple last-minute changes on my part.

Shawn K. 
Évaluation :
3

I needed after-hours drop-off. Because they close at 12:30 on Sunday. The app worked fine for this.

DONALD F. 
Évaluation :
5

Check engine light, low tire pressure, service stabilitrak & check engine.lights were all on by the time I returned the truck. The employees at this location are always very professional.

REGINA S. 
Évaluation :
3

Issue was not with the pickup location. The online scheduler was not clear on radius of pickup was. Request was for the Waldorf area (multiple locations) and the scheduler booked location @ 40 minutes away from Waldorf. This was not apparent until we went to the email looking for the address of the location of the pick-up.

David B. 
Évaluation :
3

I didn't get a chance to go inside .The person in the drop off location closed as soon as I pulled in 12 minutes earlier before cloclosing.

Chauncy C. 
Évaluation :
5

The drop off was very easy and the location was not hard to find.

vallerie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia B. 
Évaluation :
5

Don't appreciate the fact that you charge me 230 $for the uhaul. And why charge a cleaning fee of 50 $when we brought it back the way we got it

Levonne D. 
Évaluation :
5

The whole experience was excellent from the truck rental to turning it in that evening. Highly recommend this location.

Cheryl Y. 
Évaluation :
3

I would have like to leave the uhaul truck at a uhaul in the area where I moved to instead of taking it back to the location I rented. After moving and having alot to do, just having to take the truck back to the original loc as tin was an inconvenience.

mary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick A. 
Évaluation :
5

None. Very curteous and professional

ashley W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristian C. 
Évaluation :
5

Don't stop doing what you're doing! EXCELLENT customer service!

Wilbur D. 
Évaluation :
1

The employees are rude

Darius S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Non reviews have been submitted for this location.

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