The mobile pick up process needs work. It took me calling Uhaul customer service and being on hold for a while in order to get the code for the lockbox keys. I was on a tight schedule and it made me very late. That was very disappointing but other than that, everything else went pretty well overall.Leslie J.
Customer Reviews for Tower Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Waldorf, MD 20601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 9h am à 12h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JESUS C.
Le client n'a pas laissé de commentaire.David H.
Great experience no issues!felicia L.
Le client n'a pas laissé de commentaire.Fred B.
Le client n'a pas laissé de commentaire.CASSANDRA T.
Le client n'a pas laissé de commentaire.Donika S.
Easy reservation and pick-up.STEPHAN W.
Le client n'a pas laissé de commentaire.Andre H.
Everything was good.Catherine T.
Great customers service. Very nice selection of trucks!!Rodney G.
When I started the vehicle, the tire pressure light was on. I used my credit card to add air to rear passenger tire. The cargo area of the vehicle had to be swept out b4 I used it. It would have been nice to have these things done b4 giving me the keys.velvet B.
I would recommend updating your trucks; some other locations have newer trucks. Nothing else, customer service with Chris was amazing. App was super easy, a flawless experience.Jasmine F.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Adon H.
Le client n'a pas laissé de commentaire.Valerie R.
Le client n'a pas laissé de commentaire.Nicolette O.
Staff was very helpful ðŸ™‚Hyo N.
Keep up the courtesies and professionalism.Daphne D.
The self service system does not work. I was thankful the representative for uhaul was in early and allowed me to come into the office to get my rental early.Diane B.
The inside of the truck was not swept out nor was the bedjerime G.
Le client n'a pas laissé de commentaire.Jessica E.
I am/was pleased with the operation of your facility.Nadine M.
The Van was filthy. There was a used medical mask on the floor and sand and dirt everywhere.Matthew A.
You gys are awesome ðŸ‘Mavel R.
Le client n'a pas laissé de commentaire.NATASHA W.
Le client n'a pas laissé de commentaire.Stephen H.
The staff was very courteous and pleasant. However, noone came out the inspect the vehicle with me. I think this is very important, since U-Haul would be holding the renter responsible for any damage to the property. I rented a vehicle on two seperate occassions about two weeks apart. The first one was so dirty that I took it to the car wash. Both vehicle were dirty on the inside, one had mud in the back and both still had the food wasted on the inside, as well as the contract left by a previous driver. Given the state of what is going on today, i.e., COVID-19, these rentals should be at least wiped down on the inside.Vanessa D.
Le client n'a pas laissé de commentaire.latishia C.
Customer service was friendly and expedient.Tony R.
Christopher was an awesome help with this transaction, my family is truly appreciative of the level of care throughout the process. Will be using this location again when we move. Thank you all for the great customer service, can't wait to see the expansion. Well Deserved!!Sharlesha B.
Service was greatsynester M.
Get all sensor lights fixed!Nadine T.
I believe that uhual should enforce NO SMOKING In the vehicles because an person with asthma like me had a hard time in the closed in vehicle on that hot day. But experience with Uhual staff was fantastic and they were very friendly and helpful.Kevatte J.
I was sent to this location as my second option because associate storage was not on site at 11 AM on a Wednesday and did not have anyone to answer their phone. This location was excellent and quickly handled my request.James M.
Good customer service.Lee T.
Le client n'a pas laissé de commentaire.JANNA F.
Le client n'a pas laissé de commentaire.Brian L.
For this location I didn't see a need for improvement at this time, thankfully they weren't busy at the time I came in. Robert was training and multi tasking a few things at the same time but he got the work done in a timely manner. He got me in and out within 15-20 minutes I believe. I will be using them again. KatKat B.
Le client n'a pas laissé de commentaire.Deidre K.
Good service, pleasant employees. VERY respectful.Brian F.
Great customer service from this location. Very fast service! Thank you!!Jennifer Y.
Le client n'a pas laissé de commentaire.Kimberly L.
I returned the truck within 24 hours and still was charged for another day.Angelaquie C.
Truck mirror was loose and had to keep using my hand to move mirror to change lanes. The truck had a issue with changing gears. Guy at front desk was nice.TEBA W.
Le client n'a pas laissé de commentaire.Charlotta W.
Sales people were very courteous and kind and I enjoyed your serviceCordon G.
Le client n'a pas laissé de commentaire.Michael L.
Great jobBenjamin N.
Agent at desk was very nice, accommodating, and clear on our evening pick up.Misty M.
Le client n'a pas laissé de commentaire.Tanika A.
Le client n'a pas laissé de commentaire.Kim M.
Ordered Van, Dolly and Furniture Pads online. Store didn't have any dolly. Drove around waldorf looking for dolly. Returned van unused. Store rep wasn't very helpful.Benjamin E.
Check Tire air pressure, Tpms light was onSteven B.
This was NOT where we were verbally told pick up would be. Although it wasn't the fault of the pick up location, I'm horribly disappointed in Uhaul.Floyd R.
Le client n'a pas laissé de commentaire.Steven B.
I went to the location at 4:57 pm and was out at 5:10 pm.Bryan C.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Antonio L.
I would not recommend Uhaul. I reserved a 26 ft truck 2 weeks in advance for our move on a Saturday. I reconfirmed one week in advance. Uhaul called me on Thursday before my move to confirm a pick up and drop off. GREAT. On Friday morning before the move, Uhaul called, were sorry, we over booked. WE DON'T HAVE A TRUCK FOR YOU. REALLY!!!!! I confirmed it yesterday. Yes, well sorry. So as my panic set in and I started to look elsewhere for a truck. And I did find one, placed the order. I was out doing errands and drive by a storage place near my home with 3, I repeat 3 26 ft trucks on the lot. I pull in and low and behold. They are not on hold and ARE AVAILABLE for rent. So naturally I snatched one up. Now what I didn't mention before is that the truck I was suppose to pick up, was 40 miles away. Were I actually rented was 10 miles away. REALLY PEOPLE, GET YOUR SHIT TOGETHER.robinetta S.
The truck had previously been used to haul construction material and had drywall debris everywhere. Had to sweep the loading ramp before use and pull hunks of dry wall from the brackets on the side walls. The floor of the cab had drink spills. I would also recommend Uhaul add USB ports to all vehicles, not just 12 volt plugs. I had ordered moving blankets but none were available. The team in Charlotte at Boxmeer for the drop off were great! The moving team was good too.Algie F.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.Charles C.
Great customer service in person and over the phone!Regina H.
Chris was very helpful from beginning to end.Diana W.
Very clean place, was rented a new truck ! Enjoyed my experience throughly !Doreen N.
Le client n'a pas laissé de commentaire.Valerie F.
Le client n'a pas laissé de commentaire.laprea P.
Le client n'a pas laissé de commentaire.John F.
Exceptionally nice and professional. They made it extremely easy! Highly recommended - 5+ Stars!DONNA M.
Excellent service à la clientèle.Craig P.
More available small trucks. We had to rent a van. It hot the job done, but a truck would have been able to do it in one trip. Otherwise, everything else was just awesome!!brenda M.
Have a few more 20ft trucks regularly available. I could only get 15ft or 26 ft. four times in a row. Otherwise this place was Excellent and my #1 goto in the future. The staff is wonderful.MANCIL L.
Le client n'a pas laissé de commentaire.Todor G.
Easy after hours drop off. Speedy check in the next morning and timely response receipt!Christina T.
Le client n'a pas laissé de commentaire.Janice B.
Le client n'a pas laissé de commentaire.Michael R.
Great customer service and courtesy!Gregory J.
Have a few more 20ft trucks for local use a this location. I needed the 20ft on 4 different occasions over the last few months, but could only secure a 15ft and a 26ft instead.MANCIL L.
Truck did not run well. When I got it two tires had low air pressure. No power steering, no USB ports, headlights were NOT bright at all.BENJAMIN L.
Le client n'a pas laissé de commentaire.DENNIS B.
Le client n'a pas laissé de commentaire.Milton W.
Everything went smoothly but the truck smelled like smoke.Tina H.
Le client n'a pas laissé de commentaire.Charlene G.
Le client n'a pas laissé de commentaire.VICTORIA D.
Vehicle was clean but windows were not. Other than the windows being dirty great experience and customer service experience.Lynda B.
The truck ran good and was comfortable however, it didn't appear to have been cleaned, inside or out. There was nasal secretions (boogers) on the dash and the seats and arm rest were filthy. This during a pandemic. It was throughly cleaned after we got it.Susan B.
Le client n'a pas laissé de commentaire.ANTONIO CARLOS B.
Nothing at this timeJoe C.
Le client n'a pas laissé de commentaire.Jazmine M.
The person who helped us gave us very high level customer service. I highly recommend this place to anyone needing to move items around.Korrey B.
N/A Great service!Naeema D.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Rene C.
This location is 4 starts. As a professional mover. The girls went out of their way to help me out even after the equipment was returned. Thnx. David. United van lines.David P.
Le client n'a pas laissé de commentaire.james S.
Le client n'a pas laissé de commentaire.Michael M.
Came to rent a truck, was immediately told all the truck were booked, without checking at all. The person probably didn't realize i had only came to that location because I saw online it was the only place with available truck. After going online and making a reservation. The person's whole attitude changed, then decided to treat me like a customer.Stephane T.
Le client n'a pas laissé de commentaire.TRACY B.