Customer Reviews for Tower Zone Smoke Shop
(Concessionnaire U-Haul dans le voisinage)

3706 E Hammer Ln Ste 1   Stockton, CA 95212

(209) 957-1813

Heures d'ouverture de l'établissement

  • Lun-dim : fermé

Services dans cet établissement :

Pour nous contacter

(209) 957-1813

3706 E Hammer Ln Ste 1
Stockton, CA 95212

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

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Évaluation :
4

Had to go to home depot to buya tow hitches adapter. How are you supposed to hook a trailer to a pickup truck without it.

HARPREET J. 
Évaluation :
1

Wasted 40 $put in gas in the tank that had a hole in it they refused to refund me then overcharge me on a 10 footer truck

PAUL K. 
Évaluation :
1

***do not do business here*** Horrible customer service, this is a liquor store and should not be providing your services! I had to wait about 30mins for someone to check me in and give me the key. Once this person arrived he couldn't even type his account password on the computer and after 90min he gave up and told me his system was down. I got charged and “dispatched” for a truck that I didn't even touched!!!!! Please do not let people like this represent you, it's just bad business. They even referred me to Home Depot when I got greeted so I didn't have to wait for the person in charged of the u-haul services.

Jose G. 
Évaluation :
1

The truck we got smelled like weed. Unacceptable.

ANDRE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yong C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY J. 
Évaluation :
2

Check engine light was on, gas tank was received empty and did not match what was on contract when received

Joseph Loc H. 
Évaluation :
4

Just give clean unit to every customer.

ALLAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy P. 
Évaluation :
1

This whole experience was a really poor representation of U-Haul. I went to the place I had reserved the truck. I was told there was no truck for me although I had the confirmation number and date. Then I was told my truck was at a smoke shop. This was a really dirty unpleasant atmosphere to be in. The person who was behind the counter actually acted like he was annoyed that he had to help me. His clothing & hair looked dirty & rumpled. He then told me there was no truck reserved and no others available anywhere. However I didn't leave I stayed and told him I had my confirmation number etc. again. Quesadilla with no trucks coming in and so there wasn't going to be one available. Mind you, I had reserve the truck several days before at the original U-Haul location. I had people waiting at my house to help me and people waiting outside that had given me a ride there. Finally after about 15 minutes of him fiddling with the computer & going in the back, he told me the truck was outside. No apology of course. I will definitely be looking at a few rental truck company the next time I need one. I thought you always reputable but this was very pathetic. The people that were helping me were also really put off by the whole scenario.

SEAN C. 
Évaluation :
5

The gentleman that handled the transaction was very nice and helpful.

Marilyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDHIR S. 
Évaluation :
1

I reserved Uhaul and there was no Uhaul. I waited over an hour. I had to pay movers extra money and the truck felt like it was running up hill. It was swallowing gas like crazy. The person at reservation site double booked my Uhaul. He charged the man before me for 2 days. Basically the rental was super late. Very disappointed! Then the man who gave someone else my reservation tried making me feel bad that he was stressed yet I had people waiting for me. This was a very unprofessional site. It's a smoke shop that smells like weed. It was a horrible experience

ELIZABETH R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Oscar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
1

Rental was not ready for pick up on time. Rental time was for 2 hours, with 30 min of my rental time wasted trying to get the keys.

Sean S. 
Évaluation :
2

Trailer was dirty inside. Roll up door was very hard to raise. Floor was beat up and wavy.

Charles K. 
Évaluation :
1

My email reservation / online profile upon check-in showed TWO different pick-up locations in Stockton; neither of these addresses were correct. When I called Tower Zone over the phone and finally arrived in person, I received poor customer service - the employees were rude to me, and one was on the phone with a friend speaking in Arabic during our whole interaction. The truck was given to me with only 1/4 tank of gas.

Dennis D. 
Évaluation :
5

Wonderful costumer service

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
3

We had to change our reservation because what we had booked was not exactly what we wanted. The individual that was there was rude and made us wait like thirty minutes for his “boss” to arrive.

JORGE R. 
Évaluation :
1

Very smoky and the agent was unable to read our gas gauge correctly.

JANE L. 
Évaluation :
1

Make sure he learn to be more courteous to women !

SHELIA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
2

I was supposed to pick up my uhaul at 11am. When I arrived I had to wait almost a half hour for the person to arrive that deals with uhaul rentals. Other than that it was fine.

Elizabeth S. 
Évaluation :
1

Outside the owner, the other two employees there were not helpful. One in particular didn't even pay me any attention and only gave me one word replies when I asked about uhaul rental availability and when I'd be able to take the rental out. His indifference was very obvious as he engaged minimally and went about doing other activities as I kept trying to ask him for details on their rentals. It was very frustrating. Also, I couldn't rent out the truck I wanted until the owner showed up because only the owner had the password to their laptop. There needs to be a definite change to the way customer service is provided at this location. One of the worst experiences I've had in customer service.

ADONAI S. 
Évaluation :
2

Worker helped three/four customers that came in after me and told me to go stand “over there”. While he took my DRIVERS LICENSE he was eating and spitting seeds out and grabbing them with his hands touching my driver's license with that same hand. The gas he put down on the contract was wrong and now I'm being charged for gas when I put gas in it before I returned it to put the gas gauge where it was when I received it!! I will never go back to that location!!

Erica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
1

Whole experience was poor. Was arranged to pick up at 11 and owner showed up 1120 to help me with picking up after waiting an hour for a bad appointment originally.

JIMMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS P. 
Évaluation :
3

The check out process was supposed to be completely contactless through the app and I ended up having to get assistance in-person because the instructions were too long to follow even though I had already entered all the information needed.

Monica R. 
Évaluation :
1

Brought the car trailer 1 day early yet I was charged 1 day xtra ...not good business in my eyes

Fernando A. 
Évaluation :
1

I made a reservation at 3:30pm. I walked into the store that was a authorized uhaul store. I talked to the cashier that was there and he barely understood English and he said he had to call the other guy to come check me out. I waited for almost and hour for the guy to come. Which he stated he was only five minutes away. Would never come back to this worse experience site again. Shut them off from uhaul they are making uhaul look real bad.

Dennis S. 
Évaluation :
5

Fast service honest ppl I will come back again!

MICHAEL C. 
Évaluation :
5

Good experience

ERNEST D. 
Évaluation :
1

The truck I ordered was not available. I called in advance and the manager wasn't there and the guy behind the counter didn't know where he was, I waited for over 30 minutes and then got charged an excessive fee for gasoline - which is especially inappropriate as I went to the first location where I had the reservation and UHaul had moved me to a different location without telling me. All in - horrible.

Kathryn W. 
Évaluation :
1

I estimated 50 when I picked up the uhaul for one day I take the van back today this morning at 8am I get charged for 65 miles plus gas and sun contractor know extremely well that the gas was at a certain right below half tank he clearly steals from his customers I do not recommend this sun contractor to no one as well as the van was disgusting I took it through the car was my self when I received I'm still awaiting the investigation of Corprate due to the subcontractor swindle of customers and extremely poor customer service he talks to fast rushes you also acts like you do not understand numbers and the value of your own bank account and mileage as I stated to the representative earlier I will take this sun contractor to court due to his actions with no hesitation

QUENTIN D. 
Évaluation :
4

Hire better movers. Do better repairs

JAMES F. 
Évaluation :
3

The back of the truck had a lot of water in it!!! It was slippery and dangerous to walk in. It needed to be swept and mopped before we could load it.

RAQUEL J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MAURICIO H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marlon M. 
Évaluation :
1

Never rent a uhaul from a smoke shop where they cain't speak English! Been renting from uhaul all my life and this was definitely the worst experience I've ever had!!! No more renting from smoke shopsðŸ'Ž

SCOTT B. 
Évaluation :
1

The back have oil was dirty like if they use it to move auto parts and did not get clean at all

GILBERTO P. 
Évaluation :
3

Rented a'9 van for six hours. Everything done online through the app. Transaction was easy and matter of fact. 3,5 stars out of 5.

JUSTIN A. 
Évaluation :
1

Representative who managed usual rentals was NEVER onsite and I would constantly have to wait upwards of an hour on each occasion for this person to show up. When they weren't there I was told by other staff that they would be back shortly, after waiting for 30 mins on one occasion I asked when they would be arriving. It wasn't until then that they deemed it necessary to call and inform the representative that they had a customer waiting. Overall terrible experience.

Zachariah S. 
Évaluation :
1

The store computer was not working and it took the attendant more than 30 min to try to get it to work and he couldn't. Then he tried to use his phone to sign me in for the cargo van and couldn't also. The attendant asked me to enter by own information on his phone and when it didn't work again he called his boss and I had to provide my credit card info via the phone in front of other customers. The owner over the phone asked me if I wanted insurance coverage and I told him twice that I didn't, told the attendant once that I didn't, and when I rented the truck online I chose also I didn't want it but I was charged 24 $dollars for insurance anyway. When I went to check the cargo van it was dirty and with marks and I tried to take pictures saying I didn't agree with the picture of the truck and the attendant told me not to put anything otherwise he would be in trouble. The boss over the phone threatened me a few times saying if the truck was dirty he would charge me 100 $dollars. If the gas wasn't where they left he would charge 100 $dollars. It took me almost an hour to get the truck what normally takes no more than 5-7 min at the U-Haul facility on Tam O Shanner, Stockton. Horrible customer service. I would never recommend it to a friend nor ever go back there and after sending them an email to get the insurance coverage that I never ordered, they never contacted me back. I'd like to have my 24 $dollars back please.

Marcelo B. 
Évaluation :
1

I would NOT recommend this place to anyone! Service was terrible. The guy assisting us with our Uhaul reservation wasn't even wearing a mask and there was no protective window.

ELI I. 
Évaluation :
2

Uhaul was is serious need of service. Front end vibrated severely to where spilled my drinks and caused severe road fatigue. Cab had a strong odor of marijuana upon entering it. Rear of truck smelled of exhaust and/or petroleum. I ended up having to pay more for truck rental due to not having a one-way option available. So I had to drive additional miles to return. This option was available when I reserved online.

Christopher W. 
Évaluation :
1

I would remove all my equipment from this location. They were rude and no one spoke English. They had to call a guy to do the order over the phone and I don't know he was. No contract or receipt was given. They did not even know they had a unit out side. It needed a tire and they told me to call u haul or leave the trailer. This is the worst I have ever seen. I was also over charged 156 from the original statement.

Ken F. 
Évaluation :
3

There was what appeared to be a pee stain in the car. There was a gross sticky substance on the belt that pulls the back door of the truck closed. I was late to my appointment but so was the car that was reserved for me. Also I still haven't recieved my reciept that was was supposed to be emailed and/or texted to me. But I got this survey.

Bobby G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zhenghao W. 
Évaluation :
4

I was a little confused with the location, but it was good.

Salvador M. 
Évaluation :
1

The staff there were not helpful and were deliberately not wanting to assist us with getting the keys. They didn't have the moving blankets that we had ordered. But what really was frustrating was uhaul changing the location and the truck that we had ordered weeks ago the night before. That completely derailed our schedule as we had flown out to California for the weekend to move the furniture. You had over two weeks to inform us that the truck and location that we rented weren't available. Moving is stressful enough but the additional stress of having the location and smaller truck, and time! Was unnecessary.

Sora C. 
Évaluation :
5

Excellent

Qazi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yousef S. 
Évaluation :
5

It was really fast and cheap to get the 10 foot truck. Plus it's a smoke shop so when you drop it off you can get a new bong. Really convenient, for me atleast.

MAXWELL W. 
Évaluation :
1

We rented a one-way truck, well in advance. We arrived, with hired movers, and we were told that there were no one way trucks available. We were forced to take the truck available, meaning that we had to pay more and amassed, between the truck and the car that followed the truck, 450 miles! 150 of them at 99 cents a mile and GAS for the truck and car. I am disputing the extra cost but to be told by customer service that we could cancel or take what was there and pay the extra is seriously unacceptable and frustrating.

Tamela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ka L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jane H. 
Évaluation :
3

Closest return location to our home; just not a great area. They were helpful though and we have returned there before.

Matthew K M. 
Évaluation :
1

Employees lied about the time I returned the rental and how much gas I had left. Having to pay overcharge fee because of this.

MARISA O. 
Évaluation :
4

Clean up the front of the store.. smells of tobacco smoke and less than

Randolph G. 
Évaluation :
5

He is very nice guy .and very good men thank you

MOHAMMAD K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

The best part it was the great customer service. Thanks to the lady at the counter, she was professional ??

Maria V. 
Évaluation :
5

Great Service and The girl of customer Service exelent

CARLOS H. 
Évaluation :
4

I don't know it ended up being 96 $for a 19,99 $ truck plus gas for a dresser from Stockton to Lodi back to Stockton. I can't say anything because my friend was the one who talked to the girl I just rented it. The lady who I dealt with is always very friendly and I go to the store for my cigarettes. I should've been more attentive. But I wasn't. Thank you for my wake up call.

KATHY M. 
Évaluation :
3

The 3706 E. Hammer Ln. location was very average but difficult to complete the transaction for 2 reasons. The smoke shop store activity Kept interrupting the U-Haul experience, and the computer system was agonizing in that the rep couldn't get online. Combined this added about 45 minutes of delays. However by itself, this would have been ok as the lady was helpful. My big issue and the reason I'd give U-Haul a negative review is because of my experience at the 450 N. Cherokee, Lodi, CA location. I was trying to rent a hauler for a kit car race car. The maximum weight of the car is perhaps 1200-1500 pounds since the car in not fully constructed yet. I've towed these kits with U-Haul equipment in the past but since the girl couldn't find the vehicle “manufacturer” (Port City) in your computer she was unable to complete the transaction and tried to turn me away. I'd driven about 80 miles to pick up this unit because local (Concord) U-Haul had no haulers available. Your 2 attendants lacked the experience and expertise to complete the transaction and had to send me to the E. Hammer Ln. location TO GET THE SAME FUCKING TRAILER I'd reserved. The entire episode cost me nearly two hours and great frustration. Unbelievable experience!

Roy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN D. 
Évaluation :
5

Great place

BRUCE L. 
Évaluation :
1

Fuck u-haul charge me first 49,00 $ then 53,00 $ in fuck that never going to use them Again , Almost 100,00 $

Fernando A. 
Évaluation :
2

I was double charged. I got my receipt for the 1St Charge, & then 3 days Later, they charged me again Another 33 $for no reason. I never went back to do anything else. They stole 33 $from me because I didn't authorize A payment of an additional 33 $

Lidia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy S. 
Évaluation :
1

I originally booked my u-haul for self check out but it was so complicated. The messaging technician was no help. After giving a friends contact they continue to ask for more references. After eating 20 minutes we finally had to wait for the store to open to have them check us in. The self check out system needs work and should not take more than 10 minutes max.

Danny E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela R. 
Évaluation :
1

People at tower smoke shop very rude and equipment dirty and the worst I've ever rented from uhaul. I'll never go to that location ever again

Kevin S. 
Évaluation :
5

Ally was friendly, informative and made my rental experience great.

Jess H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yashica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

riunite M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
1

The guy that help me was NOT FRIENDLY AT ALL WHEN I RETURN THE EQUIPMENT AFTER HE UNHOOK THE TRAILER HE JUST WENT INSIDE I WAITING FOR ABOUT 10 min or so when I decided to call the store I believe he answer the phone I asked him was he coming outside he said do you want a receipt I then asked if I can go he said yea you good to go Really he could of said thank you your good to go and not let me wait outside for nothing He needs to be thought customer service

Pedro B. 
Évaluation :
5

Especially was impressed with Alli, and her professionalism, knowledge and helpfulness..Holman St. Stockton, Ca.

Frank T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chong V. 
Évaluation :
5

Best of 3 locations required to meet our needs. Other two locations did not have equipment on hand or required reservations. In the future I will always use Tower Zone. Great Customer Service and equipment.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Belenda T. 
Évaluation :
2

It took over an hour to get the truck. The person trying to do it had no idea how. My husband ended up calling corporate and getting the area scheduler on the phone for the person. He just didn't know what to donornwhonto call when he got stuck. It was really frustrating and we were late

Erin W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricky T. 
Non les évaluations ont été soumises pour cet établissement.

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