Le client n'a pas laissé de commentaire.
Richard C.
Customer Reviews for Town & Country Two
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The employee in NC was excellent
Christian B.More Parking. Had to park truck in grass.
Cameron W.The trailer leaked on our way to New York. Some of our belongings were soaked/ruined when we unpacked.
Travis B.The drop-off location is not open on weekends which created an inconvenience since I was ready to drop off on Sunday but instead had to take time from work to drop off Monday
Jason H.Nothing that girl in the office is really nice keep her lol!
jeff E.No tie downs inside the trailer. Booked everything online to show up and not have everything. Had to go to 2nd location for moving supplies. Will never rent from uhaul again. Absolute shit show at second location.
Kathleen D.Friendly staff and extremely helpful and personable.
Gregory L.The ladies at this location were super nice and helped with hooking and unhooking the trailer. Super helpful
Aron B.The lady was very rude and not helpful. I rented a truck to do some charity to a family in need and this lady's attitude was beyond…
Jairo O.Everything was good
ALLEN K.No issues during my storage there. The manager was very friendly and helpful. Merci!
Ralph C. | Expérience généraleAmazing place
Brian H. | Expérience généraleGreat Peole!
GINA S.The 24/7 check is is horrific. Took me 45 minutes. From location services on the phone on, and you guys couldn't find me, to asking for a flippin lease agreement at 7 am on a sat morning?? Who carries their lease agreements w them???? So flippin stupid. I had to talk to 2 different uhaul reps, and the last one I made sure stuck w me until completed. Do all of your verifications, photo id bullshit BEFORE the pick up!!!! Omg, who wants to do 27 steps on a cold morning alone to get the truck. The customer should get this all sorted BEFORE then just pick up the flippin' keys only!!! Change your 24/7 thing. I wont ever do it again.
Stuart M.Service was awesome, extremely kind and helpful!
ANDRE M.When I arrived at the location the person receiving the truck came out to welcome me before I was even out of the truck. She guided me to the area she wanted me to park the truck and helped me unhitch the dolly. She was kind and courteous and welcomed me to North Carolina with a smile.
Nicholas C.Thank you! I appreciated your help through the transaction!!
ROBERT R.I found myself here after your vendor dropped the ball and missed our appointment. Kind a courteous.
CLIFFORD R.Nothing Dee was very nice and informative she checked out the trailer before we left and wished us a safe trip.
PHILLIP M.Lady was a rude bitch and a liar
JASON S.Really helpful staff and well maintained truck. Better than last I haul rented in Durham.
BENJAMIN C.Needs more parking space to accommodate customers.
Warren K.Truck has a very bad vibration in the front end, felt very unsafe driving
KENNETH P.Woman was very nice and friendly and made drop off a breeze.
JOSEPH H.Rien
BOBBY H.Nothing. Was great service etc...
CARMEN J.This staff is always very helpful and friendly. Je les recommande fortement.
cory f. | Expérience généraleLady there was very helpful and polite.
Jerry C.thought we had a good experience until I get a notice that I was charged for 31,5 in gas. The truck was only 1/2 full when we got it and I can tell by the amount it had to be more than 1/2 full when we returned it. Just sucks
KAYCE J S.Clarify where the vehicle key is located for after hours pickup. Employee kind and helpful.
Ronald D.Very helpful and kind
SCOTTJAMES T.The employee that assisted me all the way from reservation to pickup was outstanding. She made the whole process easy and seamless.
PATTI W.Was sent to three different locations before I picked up the trailer.
kevin K.Rented this 5x8 closed pull behind trailer at last minute. Staff was super nice and very helpful. They assisted us with hooking up the trailer and even helped take it off the hitch when we returned it. My rental papers and receipt were quickly emailed to me as soon as we left. Great place!
CHRISTY B.The return parking lot is awful! Very tiny and not at all accessible. There was no place to park the small, enclosed trailer, so we pushed it out of the way and blocked the wheels with boards. Staff called me the next morning (today) to tell me we had to come and move it because they “couldn't†(even though we were able to with no problem) and I will be charged a $50 fine if it's not moved before 1:00pm. She was rude and cold and accusations. There is nowhere else we could have put the trailer because we would have blocked gates or doors and there are posted signs stating not to block them. I am very unhappy with the inability to properly park the trailer and then being blamed for not parking it appropriately. Absolutely will not us uhaul again. I will be calling corporate and filing charge back if I am billed $50 or a late fee.
JENNIFER S.Called to confirm drop off. Friendly and helpful.
ANNE H.Well, I was told I returned truck with less gas and I was charged? I was told I got 6 blankets, hand truck and was charged? I had to go out of my way back to this location to show my picture of the gas, showing with mileage and Parked and yes there were no blankets or hand truck in back of truck when returned! Because I didn't get any. Only after I proved I was right was I given a credit. I've used uhaul a good bit and just moved out of a storage unit. Wasting my time to prove I did the right thing, doesn't appeal to me. Thanks
JEFFREY P.People they're providing the service were excellent very nice very helpful. Merci
Ethan J.Drop off area way too tight when another Uhaul was already parked. Signs and parking unclear.
John N.Montana was ABSOLUTELY wonderful! My reservation was transferred to her location and she provided seamless support in ensuring my truck and transporter were secured and ready for me to pick-up as scheduled on my move date. I am extremely grateful for her attention to detail, thoroughness and her proactive was in working through my concerns with installing the transporter and reassurance that all will align with my reservation and it did just as she said. Bravo Montana!!!!
STEPHANIE M.there was a software miscalculations on drop off/ pick up for the gas fuel level. at pickup the website doesn't give you precise number just a visual indicator, but at drop off the gas tank level indecator is divided into precise amounts in the website, that creates mis calculations and that's why I didn't accept the extra amount of charge I was charged. I left in the tank more than I took the truck with.
OMAR MHD BACHAR A.I tried calling them, emailing as well to discuss the payment because it is a lot more than what was told nearly $100 more and I have also left two voicemails and nobody has returned my call. You can't just overcharge somebody and then ignore them when they're trying to get it resolved.
JAMES F.They were awesome! Very accommodating. I will definitely use them again
TAMARA P.Very pleasant and wary transaction
Dolores S.Fix trucks airbags
DAVID F.I had a Uhaul location 1/2 mile from my house and for some reason, I had to drive to Mooresville to pick up truck. I thought it automatically picked the closest pickup spot. Was only 5-6 miles but would have been nice to have the closest spot. Person at Mooresville was very GOOD and helpful!!
joseph J.The service was excellent at this location. The equipment was clean, ready to go, and in perfect working order.
ALAN B.Had to wait outside while staff checked in truck/ did paperwork inside. We were charged $10, which isn't much, for their assisting us in unloading car from auto transport and parking it - but they never told us there would be a charge we just got an email receipt after the fact. (We were not charged anything when we picked up the auto transport and that facility was very helpful and friendly hooking it up and getting the car on.)
ELIZABETH LEACH M.Inside smelled like smoke
GRAHAM S.Dangerous equipment . Horrible customer service. The truck had almost no brakes. Of course by the time I figured it out it was after hours and 30 miles away. I was forced to drive all back roads at low speeds it doubled the time required and doubled the miles--'they charge for each mile. I called the 800 number and was told a manager would contact me. NOTHING. A terrible experience all the way around.
CRAIG A.no one on site just by phone.
PETER L.nice
ROBERT J.Great customer service, fast, made transaction very easy.
David S.The manager “Dee†is FANTASTIC!! Couldn't ask for a more friendly professional staff member!!!
LAURA M.I have had to rent a truck from mooresville Town and Country twice this week for a move. Employee “Dee†assisted me both times AND both times, she was a pleasure to work with! I am retired from the customer service world and appreciate great customer service when I experience/see it!
LAURA M.Provided much needed assistance on pickup
Amy B.It was a great place and very sweet people
dee b. | Expérience généraleHave used this facility several times, and would use again if the need arises. Office staff is very friendly and helpful. It's a great facility, nothing fancy, but it's sufficient for storing all that stuff you don't have room for! Definitely recommend
DEBORA K. | Expérience généraleFriendly staff and clean/easy to access facilities
Mark C. | Expérience généraleMoving plans changed, had to cancel my U-Haul reservation and store my belongings in ME. I am not in need of the unit I reserved. I need of a small climate controlled unit near Mooresville, NC.
GLORIA H. | RéservationThe office was closed and we were unable to use the facility after making a reservation.
Lisa T. | RéservationPresence of termites coming through cracks in the floor of our unit. Fortunately, we saw them and put heavy plastic down before storing our belongings. Reported issue to management.
KIMBERLY M. | Expérience généraleOffice should be available for questions even if they can’t physically be there.
MARGARET E. | Expérience généraleThank you so much Town and Country Storage for all of your assistance!
Lori W. | Expérience généraleThis is a very friendly and well run facility.
JEMCO I. | Expérience généraleGood staff and good facilities.
JAMES B. | Expérience généraleAmazing
DILLON C. | Expérience généraleStaff was courteous and efficient
Privacy R. | Premières impressionsThe only challenge was I called to verify opening hours and was told 9-1 on Sunday. Opening Employee opened at 910 normally not a problem but I had to have rented equipment back by 945.
Privacy R. | Premières impressions