Customer Reviews for Town Center Storage
(U-Haul Neighborhood Dealer)

409 évaluations

101 Town Center Dr   Dublin, VA 24084

(540) 307-3062

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 307-3062

101 Town Center Dr
Dublin, VA 24084

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service and very reasonable rates.

Chris C.  |  Expérience générale 
Évaluation :
5

These people are great to deal with. So helpful finding us a place to leave our boat. Have been leaving our boat here in the summer for years!

Darrick S.  |  Expérience générale 
Évaluation :
5

I truly enjoyed my representative she was very friendly and professional. I felt at ease which is not something I feel dealing with strangers very often. It was a great experience !

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
5

The people at Town Center were very accommodating they had us a truck within an hour when we called up to get it and we were late bringing it in which inconvenience them and they were very accommodating they took care of it let us keep it an extra day and worked with us I couldn't find better people to deal with I've had two occasions to deal with them and both times were pleasant experiences and I can't say enough about them

brett R. 
Évaluation :
3

Not move me different locations. Have me sign different contracts and not inform me of various fees I could be charged.

Luke O. 
Évaluation :
2

Reserved online weeks in advance. Called Radford location 40 minutes before arriving. Upon arriving were told we had to go to Dublin to get the trailer. This set us back about 45 minutes and cost extra gas. Dublin location was organized...

Kirk A. 
Évaluation :
5

Excellent facility, Excellent staff

Ruth L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah R.  |  Expérience générale 
Évaluation :
5

I was scheduled to pick up at Christiansburg VA Uhaul changed it last minute….. extra 30 min drive!!

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
5

I found the company friendly, inviting and imformative. Great combo for a first time home buyer.

Wanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

He C. 
Évaluation :
3

Thank God they let me take the trailer, but it was obvious they did not perform any prechecks to it. Turn signals and hazards did not work. They also had to pull a chain from another trailer to let it go. Parking lights worked though. Truck was in great shape. I do not want to pick up here ever again if possible.

Ronald R. 
Évaluation :
5

We were very happy with the staff and faculty. Going forward we would use them again. We would recommend this facility to anyone who needed storage.

Phillip D.  |  Expérience générale 
Évaluation :
3

I was given 56 miles and it takes 57 from this location to the house. Not even counting to the drop off location that was closest which was almost 10 miles away

Charita S. 
Évaluation :
5

This storage was the BEST I have ever rented. Very friendly...so easy to access...easy in, easy out. Highly recommend this to all!!!

Joyce L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MichaelTroy H. 
Évaluation :
5

Very nice and friendly staff. Storage unit was clean and very well lit with lights. I felt very safe being in the warehouse by myself. Thanks for everything.

Tammy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don and Brenda L.  |  Expérience générale 
Évaluation :
5

Highly recommend this business for any u-haul needs . The staff and owners go beyond expectations to make the experience as easy as possible. The storage units are affordable and kept in like new condition. Thanks for all you help!

DANIELJAMES M.  |  Expérience générale 
Évaluation :
5

The staff was very nice and facility super clean Thank you so much !!

Roger R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T.  |  Expérience générale 
Évaluation :
5

I have stored my camper outdoors here for several years. The staff are really nice and accommodating. Being stored outdoors allows me access at any time. Since I travel a fair amount using the camper, I appreciate that they only charge me for the time that I'm storing it on site. They always have had a spot available for me to store it.

DEE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Okey M. 
Évaluation :
5

The only complaint we have is that we paid extra money for climate control and our furniture was covered in mold when we moved out. The staff there said there was nothin they could do so I feel like we wasted a lot of extra money for nothing

Kacey S.  |  Expérience générale 
Évaluation :
5

We did the drop off after hours but the process was smooth via site. Loved we could complete the return this way!!

GEORGEMYRON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D.  |  Expérience générale 
Évaluation :
5

U folks are the best. Thanks so much for your prayers, help and kindness.

Mike R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN FITZGERALD L. 
Évaluation :
1

Tire blew out, almost cost my whole family as the car behind us had my child and grandmother and husband in it. Took hours for roadside assistance.

Marcia K. 
Évaluation :
5

They are very friendly and accommodating. I have stored my camper there (outdoors) for several years.

DEE D.  |  Expérience générale 
Évaluation :
4

Tried to check-in online and was not able, system kept shutting down so had to go inside. Staff was very friendly and accommodating. Tried to return via App and Drop Off instructions, but again, system was down “for maintenance “ Had to call the 800 number and was advised to just take pictures of the returned truck and mileage and put keys in the drop box as the Drop site was already closed for the day. This made me a bit uncomfortable and I will be calling the office first thing Monday to make sure we are not charged for a late return because we were unable to complete the online Drop Off process...We actually returned the truck 4 hrs earlier than scheduled.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL P. 
Évaluation :
3

The lady on duty and I had a very difficult time pulling the trailer out of it's position to be able to connect it to my hitch. I was led to believe someone would be available to do this for me. That was not the case. She brought out the forklift to connect the trailer to my hitch. She was very innovative and I appreciated her help, however, I was led to believe someone would be there to do it for me. Not the case. You need to make people aware that, if lucky, they may get some help, but don't count on it. Lastly, the lady on duty was very helpful and resourceful. She gave me some great instruction for which I'm grateful but it was not experience I expected.

Deborah V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITHALAN B. 
Évaluation :
5

Nothing. Went great.

Patricia M. 
Évaluation :
5

The Town Center was a wonderful place and the customer service was impeccable! The no contact check-in with the UHaul app was a pain in the neck. It would have been faster to go in and let the lovely staff at the Town Center help me check in. I should be told ahead of time that I need a contact not on the contract to verify my identity. That snag made me time out and have to fill out all the information a second time retaking all the pictures which wasn't easy the first time. The app kept rejecting my pictures. It was very frustrating especially since I ended up having to go in and have contact with a person anyway. I've bought a house online without needing to verify my identity with a person that is a stranger to the company I'm dealing with. If that MUST be there, then make it crystal clear up front so we have someone ready to answer their phone to an unfamiliar number for them.

Johnna R. 
Évaluation :
5

Customer service was awesome! You don't see that to much anymore. Would recommend this location to everyone!

Sheila E. 
Évaluation :
5

Friendly and knowledgeable rental agent.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELJAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELJAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Nothing to improve. I just wanted to comment on the representative that helped me get the truck. She was very nice and easy to work with, very professional and kind. I would rent here again and again.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELJAMES M. 
Évaluation :
3

Make the online checkin more user friendly. We tried for 45 minutes to return the truck online with no success. Ended up calling customer service because the office was closed. Local office resolved the issue the next day.

Sara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennylynn J. 
Évaluation :
5

very nice staff

JAMESFORD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Christie and the folks at Town Center Storage are the best. Incredible customer service. Highly recommend Town Center Storage for anyone's moving and storage needs in the New River Valley area of Virginia.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYKEITH V. 
Évaluation :
5

Easy pick-up, friendly!

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waldy S. 
Évaluation :
5

Great service and nice people to deal with.

Lynn W. 
Évaluation :
5

Lower the $100 fee

JESSICA LYNNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne H. 
Évaluation :
5

I dropped off my truck and car dolly after hours and left the key in the box. I did not have any contact with anyone, however, the store and surrounding grounds were very clean and well groomed.

Wanetta C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
5

The lady was working alone and she was amazing!!! Very professional and answered all our questions she was fast and efficient she deserves a big raise!!

MARK ALLEN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

regina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vatina H. 
Évaluation :
5

Customer service was excellent

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard Butch M. 
Évaluation :
5

Rained during our move. The trailer leaked and several pieces of furniture got wet. Worst was the mattress and box spring. Had to drive 15 miles west of Blacksburg to Dublin drop the trailer. The app didn't work so after 10 min. of frustration, I called the 800 number and they noted it. I had to call on Monday to get conformation. A $50 refund would be nice for all my troubles. Thanks,

John A. 
Évaluation :
5

Had a problem picking the truck up online because the U-Haul website was down. Took about a hour to pick it up.

mike J. 
Évaluation :
5

Friendly and helpful

Kristy G. 
Évaluation :
5

7/17/2020 early that morning, we recieved a phone call from the Employee at Uhaul Town Storage in Dublin, Va. She was very concerned because the Uhaul we rented was not back yet & explained that she had rented the truck out at this time & needed the uhaul back asap (right then) because there were workers and other customers their at the uhaul location waiting for the particular truck that I had rented to move my family out of our home & into another. I told her that I was very sorry and that time had passed by my reserved time, but that I was bringing the uhaul back later on that day & accepted and knew the extra one day late fees and charges that were going to be added to my account. She was very hectic and told me I needed to hurry up and sounded like she was in panic not knowing what to do because this incident occured. Customers have the right to keep the Uhaul passed time but with the understanding late fees and everything that will apply. I went on the website and seen that everything was fine with my reservation and it didnt seem like I was in trouble for keeping the uhaul one extra day. The worker really made me feel as if I was doing something wrong for keeping the truck for 2 days instead of 1, without caring the MASSIVE NEED that me and my family needed it for as well. She called us over 5 times throughout the day & all i said was sorry I'll have it back later. I felt rushed all day and really bad that I had messed up a reservation for another person , but this was not our fault and think future reservations shouldn't be allowed to be booked while the uhaul is out with another customer. OR it should be told when picking up the uhaul that it has to be back, no.acceptions, because its already rented out for the next day not really thinking about the current customer at all. Other than this, truck was clean reliable and got everything moved for our 2 bedrooms family home & recommend using for anyone to make life easy.

Kara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

I was very disappointed that I was forced to drive over 60 miles in order to pick up the trailer. Further i was not advised of the location change until the day before my move. Will think twice about using UHAUL in the future.

Michael S. 
Évaluation :
5

Nothing. The person was organized, helpful and very friendly. I had a great experience.

Stephen H. 
Évaluation :
5

Very willing to help with the rental experience

Valerie M. 
Évaluation :
3

The representative was polite and very nice to us.

JAMESEDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Nothing Town Center UHAUL IS 5*****

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

very helpful people

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
2

The tires were 30+ psi under what they needed and the upper left lights were burned out.

Cody Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry N. 
Évaluation :
5

This is the best place BY FAR to rent a nice clean U-Haul at a great price! The business owner is very professional and the waiting area is spotless. I was in and out in quickly with no hassle. A+++

Jason L. 
Évaluation :
5

Even with the virus issue and the distance I had to travel to pick up the equipment. It still was a good rental

Danny B. 
Évaluation :
5

the after hours call center helped. all good.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Robin and Christine were excellent help in accommodating our situation. They went out of their way to get us out on a weekend!

Ernest S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y. 
Évaluation :
5

No improvement needed.

larry B. 
Évaluation :
5

Office staff was very friendly. Quick service. Very helpful.

Robert M. 
Évaluation :
5

REally Great Service!!

Camden M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denver C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold C. 
Évaluation :
5

Easy 24hr check in process!

Mark Y. 
Évaluation :
5

Excellent staff!

Peter C. 
Évaluation :
5

Can't improve on the best!!

Jerry C. 
Évaluation :
3

This truck leaked tons of water inside where all my boxes were.

Katrina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Love the fact of a pull thru storage space.

Douglas R.  |  Réservation 
Évaluation :
5

The only place to use for storage. I will drive out of my way to use this storage facility.

RAY F.  |  Expérience générale 
Évaluation :
5

I'll be back in the spring to store my boat.

Tim S.  |  Expérience générale 
Évaluation :
5

Great storage unit. Clean and highly accessible. Awesome pricing as well. I highly recommended this storage facility.

PARKER S.  |  Expérience générale 
Évaluation :
5

LOVED having our stuff stored here. The staff was always sweet and helpful. I could access it anytime I needed and the premises was always lit and clean!

ALEX JENNY H.  |  Expérience générale 
Évaluation :
4

Good people deal with stored my car there filet it was sucared there could get in and out any time I needed to

Billy K.  |  Expérience générale 
Évaluation :
5

I would highly recommend Town Center Storage! Christy is awesome! We would definitely use them again!

Lisa H.  |  Expérience générale 
Évaluation :
5

Merci!

Timothy W.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly! Told me about lots of options and easy payment plans

KAY H.  |  Premières impressions 
Évaluation :
5

The office person was very helpful. This is a clean and secured facility. I would recommend this place to anyone who needs to have a storage unit.

FORREST W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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