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vernon k
Customer Reviews for Town & Country Auto & Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I wish these trailers had more "tie-down" locations. 4 "D" rings on each side wall is not enough.
Dave HGreat location. Always friendly and willing to assist with hooking up trailers.
Patrick HThe girl was late by an hour, and while the owner of the place was very friendly and did his best to help. When the girl showed up she was not friendly at all.
Tammy PGreat Experience
michael bStaff were very friendly and helpful to me and the other customers that were there when I was picking up the truck.
Jeff HGood size lot, easy to turn around & manuver with trailer. Young lady inside was very efficient.
Frank GQuick and easy experience with Town & Country renting the Uhual.
lucas jequipment had been damaged in previous rentals, should have went to repair facility.
GARY GFantastic, down to earth, polite and professional folks. Seems they'd go out of their way to help. I'll rent from them every time
MICHAEL FNothing , was a very easy and satisfying experience
charles MCustomer service at desk excellent, grounds and environment crowded and unclean, trailer lights inoperable and had to change to another trailer, support services upon late arrival unfriendly
MICHAEL FVery user friendly experience from the online booking to the pick up to the delivery. The truck was in excellent condition and everything went great.
Scott RThey were great-fast and friendly.
Pamela LNice people excellent service
Kevin RTrailer rental The only problem was that the left rear tail light did not work. Brake or turn signal.
WAYNE NGreat customer service. Very helpful.
Michelle FThis is how a U-Haul franchise should operate, but for as good as they were, they cannot single handedly negate the total "cluster" that took place in Killeen, nor the incompetence of your staff at the Corporation's multiple 800 #'s I was shuffled around. The WORST was your Customer Scheduling Department. The people there have put their brains and focus to assist customers in the "OFF" position. I am letting my credit card provider resolve this joke.
Charles FAfter They checked out the trailer a man came out and helped me push it into a spot. They were great.
Josh GNothing. Great experience!
Brent SMy husband dropped it off and I did not interact with anyone.
GREGORIO RThe drop of location was very nice and apologize for the experience we had. Said there was nothing they could do for us we needed to call uhaul.
AMY DGreat customer service!! On time, explained everything to us, friendly staff! Answered all questions we had.
MANUEL MOutstanding service
BLAIR Gbad experiecne
Babajide ONothing, every thing was great
Guy WI've rented here on several occasions.
Randolph MKeep doing what you are doing, being friendly, knowledgeable and efficient!
George MEverything was great I really appreciate the time that everyone gave to make sure I had everything I needed. I will definitely be using you again. Merci encore.
CLAUDIA TGreat job! The guy showed me how to hook up the trailer and twist the safety chain so it would not drag.
Larry BI ordered this truck a month ago. Asked to pick it up in Canton GA. I get there and they tell me it's in Ball Ground GA. WHAT???? You had a month to get the truck I asked for and where. To top it off you sent a message you would give me 50 off to trailer a empty trailer. WHAT? Putting myself in danger!!! for 50 Really? How about just doing what I asked for.
Melinda RFast and easy. I would use this location again.
Paul CFriendly and helpful. I returned the trailer after hours and had trouble with the online return. No fault of the dealership, probably poor cell signal. Trailer worked great!
George FHighly recommend this location. Will definitely use them again!
Stephen BThe usual itself was good but the app was not. Improvements need to be made to the app.
Stephanie BGreat Place to do business with.
Gary OThey were very friendly and helpful with my needs. Will highly recommend this location
TENA MFast friendly service called the day before by the time I made it there before opening hours someone came on and had my truck ready to go
Thomas SWe have to rent at least two more trucks to complete our move but not sure whether we will be using Uhaul
Gary OVery friendly and helpful.
RONALD LAgent had a hard time during check out getting the tablet to complete the process. Had to resort to old school card reader and paperwork. Technology should be updated to improve the process.
Chris JThey are in the middle of remodeling the office, which I'm sure will be really nice when they are finished. People working there were very warm, welcoming, and helpful. Merci.
Julie CThe trailer was connected far too low to the ground and it was a massive problem. They should have flipped the ball on the hitch so it would have raised the height several inches at least. The place where I returned the trailer was shocked that they connected it that way to start with.
Milton P