Disaster with the pick up process
Courtney H
Customer Reviews for Towne Storage Saratoga Springs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Quick, professional and friendly. Anytime I meed to haul something i go to Town Storage.
THOMAS EThis is the second time in a many weeks that I rented a truck from this location. The staff was friendly and helpful, and this time the truck was in better shape than the last. All in all a very good experience.
Scott ASuper friendly and such a smooth process!
Brittany NThe truck was old and very run down. I didn't feel safe driving over 40 mph. I reserved blankets online and the location didn't have them.
Cory MEverything was great. Thank you for working with me. Would definitely recommend this service to anyone moving
Ramona LThe truck needs to be inspected as the rear roll up door as well as latch are not in good working order. Furniture blankets are not available at this location. They have 3 blankets available.
Taryn SLady at the desk was extremely rude. Never plan to use this location ever again
Nathan BU-Haul has been awesome during our challenging closing of our home. We had to change our moving date 5 times. Thank you for your flexibility!
Don HStop trying to pull a fast one and say it's only 19$ for the truck then charge 100$ +. I will rent a home Depot truck for now on. In addition I'll tell everyone I know to do the same.
Kody FCustomer Service was excellent
ALLISON HAdd more locations..
Luis AThey have no parking for you, they were very friendly and helpful but you have to park at a neighboring bank and hope you don’t get towed.
Kevin ODo not over charge!
Terrell HI was charged twice within 24hrs. The daily rate is 39,99 and I had the truck for less than 24 hrs but I was charged twice stating I was supposed to use the truck from 12pm-1200am that's 1 day. Also, the drivers door would not close completely and so noisy when the truck moves. Need reliable and safe trucks
MARIETA VThey made me the extra charge for gasoline, it seems to me that they must deliver the total amount to pay once they deliver the truck and let the client know everything I need my return of gasoline that charge is extremely
Orangel FIf a truck is late because of weather (check the date- huge winter storm warnings and multiple inches falling fast the evening my return was supposed to be)…. But especially that the service member at the location desk admits that NO ONE rented the day it was returned (again because of weather) that a break could be given on the second day rental when all it did was park until all the roads were cleared of the 6" inches we had. When asked if there was a break she could give on the second charged day, she said no and that "they charge" "they do" as if she can't help in any way. Ok then.
Colter DThere is no cell phone service at this location, even with full bars the location doesn't have good service and you can't checkout on mobile. I was stuck in the cold for 30 min trying to checkout but the Uhaul website mixed with the poor location made it very long.
Matthew SI went inside the business building because I had never used remote/mobile pickup before. The individual behind the counter was kind and helpful, and she let me stay inside while I attempted to use the mobile app (I had chosen mobile pickup and return since I'd be returning the truck after the business was closed.). I had a few questions, and she helped me as best she could. The app was pretty slow in the pickup process, but I never imagined I would have to try for over an hour to return the truck that night once I was done. It's sure a good thing that my friend and I got done early, or my rental would have been counted late. I went through the first couple of screens, and then got to the screen where the app requests photos. No matter how I took the photo, the app wouldn't upload any photo that I took. After about 20 minutes of attempting to use the app, I called U-Haul's customer service number, and was on hold for at least 30 minutes. While waiting for someone to answer the customer service line, I kept trying to use the app to check the truck back in, with no success. I decided to try logging into the website instead of the app to see if there was a chat for customer service instead of a call (still listening to the pretty annoying (and way loud, even with my phone at the lowest volume) hold message that U-Haul has on their customer service phone line). To my great relief, after logging into my U-Haul account, the website had a link to check my truck in, as well. I thought "why not" because I'd already been trying to turn the truck in for over an hour at this point. Finally, through the website, I was able to take and upload photos, answer the questions, and complete the return process. If I had known the website had the ability to take returns, I would have gone there much sooner, but once I clicked "mobile check out/return" I got repeated instruction to use the app, so unfortunately it didn't occur to me that I could also do some of the things on the website that the app could do. This has got to be my worst experience with U-Haul ever, not because of the location or the truck, but because of their malfunctioning app and the very long customer service line hold time. After using the website to successfully check in, I hung up with the customer service wait message, and still, after over half an hour, hadn't been answered by an actual person. So, anyone out there having trouble with the app, try the website on your mobile device instead. Save yourself some frustration, and an hour or more of your time. :)
Elizabeth BTruck wasn’t ready for me to pick it up two weeks in a row shame for U-Haul to have this kind of service
MARTIN BWe set up the appointment for 24 hour pickup and the pickup time was 7:30am. We got there and when we clicked "We're here", it said to wait til the store opened at 9am. I am so upset and frustrated and can't believe a company would do that. Unacceptable customer service!
Suzie MIt was an over all, good experience. I didn't end up using the dollie nor the blankets. I wanted to ask for compensation for that, but felt it was useless. Being in insurance, I recommend always getting the insurance. It's a lot more expensive & complicated than it's needs to be...over all, it was not bad,
paula cEverything went well. Thanks!!!
Adam RI thought the changes for mileage was excessive. It was convenient, but could have gone to Penske....unlimited miles with NO cost, same truck rate. That's what I will do next time!
Gary WVery confusing drop off as they had fisgns saying it wasn't a drop off so I didn't drop it off at night. I called and they confirmed in the morning to drop it off there anyways so I had to go back and drop off there. Not a good experience.
Cameron EI thought I was ready to go when I came in to get the utility dolly and my storage that I reserved and I had to fill out and fill out and on an on! That was too much and too long! I gave them all this info on the phone, why didn't they just print it out and gave me look at it and sign?
Reyna HThe store clerk was very helpful, knew what she was doing!!!! She made it a pleasure doing business their.
Harold WVery good service
Russell VEverything went smoothly!
Wendy GStaff was very friendly and quick and professional
Jose SVery helpful, thank you!
Sam DBetter communication between uhaul reps and businesses who rent out uhaul
Amberlyn IThe people that handled the reservation and those that checked me out and took care of the return were very helpful and friendly. It was a very good experience.
Roger hNo problems!! Nicolette was an INCREDIBLE help. We had a huge stress happen and she was calm and helpful to help us solve the problem!! She was a huge light in a VERY stressful day!! Thank you Nicolette!!!
Brandon AI was pleased at how quick and easy the rental was.
Richard FNothing I can think of. This was really smooth.
Kim BQuick, easy, and straight-forward. Didn't need to jump through any hoops. Will definitely use again and recommend.
Craig CTruck return is ridiculous... needs to be more simplified.
april fHaving to take photos and fill out the application afterwards was absolutely retarded. I don't want to your guys' job for you. Other than that it was great
Shane SThe agent was very nice, professional and polite. I would return to this location
Clint WI think maybe a drop box for keys after hours and if there was one it wasn't noticeable
Lilliane BSuper friendly and helpful!
Diana ZThe customer service was excellent
Eden UFix your fraud system. I was flagged for fraud while trying to use the mobile system and had to wait nearly an hour while the diligent site staff tried to figure out why she couldn't rent out a vehicle to me.
Joshua FIt was such a horrific experience with the Saratoga representative (Peter R.) He shut the door on my arm. The police were called and I reported it to a U-haul representative. He was verbally abusive and beyond rude. We filed a legal complaint with the police department, N.A.A.C.P. and called the newspaper. We will continue on until something is done about, Peter.
tiana SThey were very helpful
Tom Hcheck in guy was slow
Dave HI was not given 24 hours to return my uhaul
Todd BSuper simple pickup and drop off. They had exactly what I needed and we're great to work with.
JOHN Wthe worst experience ever. I'm not at all happy with the services provided by my recent uhaul rental. I called so many times for the assistance but no help. My truck went off around 12:30 in the night, tried starting the engine using jumper but didnt worked. Called uhual for assistance but the call was on hold and got any help on this. I called uhaul and was told that they will offer me a full refund. And transferred my call to some other team that never answered and i was on hold for more than 30 mins. Called 4-5 times but same thing happened, I was put on hold every time i called for about 20-25 mins. I'm not at all happy with the last rental.
mayur nHave some present at all times. Maybe hire someone to man the desk when they go to lunch. When we dropped off our truck I would of wanted someone checking it so if some damages it after we leave I wouldn't be liable for it. There was also someone who showed up needing to do some business but left after seeing the out to lunch sign.
katherine eDrop off was made at night. Exterior porch needs some lighting to help find the drop off box.
SUSAN B