Le client n'a pas laissé de commentaire.
Ed W
Customer Reviews for Towne Storage Washington Dam
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Give more clear indicators during instruction, for everything. I had the wrong truck at first, check-in took me 45min, and then is was just as ridiculous to return. Half the shit I went through should have been figured out BEFORE I even got there. It took me less time to sign up for the army.
Jerry WGive the front desk more training on how UHaul works.
Paul SPick up was scheduled for Hurricane, UT. A couple days prior to pick up my location was changed. A little further than my original requested site. Trailer was 4-pin electrical hookup, my tow vehicle was 7-pin. I had to go to Tractor Supply and buy an adapter; $21.
Todd SThe staff was very friendly and was very helpful.
Denise CI feel like the experience was a little predatory. I used the app to reserve a truck and was forced to say I didn't want page after page of services, some of which were automatically selected for me. If someone older went through this process I would expect them to pay for things they didn't know they were selecting.
Brigg LThere was what looked like dried blood on the roof of the interior cab
Landon MVery nice staff, easy to find.
Andrea EBill was great to work with. Great service.
Deborah ANo easy parking for incoming vehicles.
Chris LIf you allow drop off's at this location, a disclaimer regarding the need to leave vehicle on the street would be helpful. It is a steep driveway, with NO room to park the larger units. Had to back out and park on the street. A simple reminder to people that it does NOT fit 26 foot trucks would be advisable
Justin HNothing, everything was perfect!!@
Willie NExcellent customer service. Truck ready and waiting when I got there.
Sharon BClean truck inside and out. Everything functioned well. Easy to pick up and return.
James MThere is no Wi-Fi service for the pick it up yourself option. The truck burned oil we had to stop four (4) times and check it at nine bucks a quart. I would like to be reimbursed please The wipers leave a swath directly in the left middle and the driver can't see, it needs new wipers That location was so far from my residence for pickup and it was a small truck I don't understand why it couldn't have swapped places with a lot that was closer and did have room for it or a trade
Robin CCab of truck was not cleaned very dirty
Gloria LVery smooth and friendly!
STEVEN GSolid product, excellent service! Fortement recommandé!
Michael WStaff was great.
Roger CThe office smelled really bad. That location is very difficult to park in
Daniel Ecould be a little cleaner in the cab
Lawrence BBill was super nice and helpful.
Susan BThe manager was very cordial and friendly. Easy rental and return.
Laura SBill was very helpful and knowledgeable, Thank you Bill is an asset to your business. Thanks again
Victoria NBill was very helpful. Great experience and would recommend it to others. Shout out to Bill for all his great service.
Evonne DThere was a problem with my truck pick up at the original location I selected and we weren't going to get it on the day we had reserved. I called Towne Storage in Washington. He was a miracle worker!! He took the time to call a customer with a truck that might be coming back to his location in time for us to get it. He then moved our reservation to his location and he prepped the truck for us on his day off so we could get it on the day we needed. He was amazing! He saved us! I can't recommend this location enough. He will go above and beyond and he was so friendly. Thank you for all you did to help us!
LISA SI didn't get the 26' truck I reserved weeks in advance. You all contacted me and changed my reservation saying you could only guarantee me a 20'. I called a couple days in advance to see if you had any 26' trucks you said no but didn't touch base with me when you got those other 2 26' trucks in when you knew that's what we wanted. When I picked it up you had the 2 26' trucks there. I had to make two trips when the 26' truck would have made it only take the one. I will definitely not be using uhaul again and will tell everyone I know to use a different company as well.
Tyson PBill was a big help. Great customer service
Samantha KNothing. I was very impressed with the awesome service and let me know everything from cost to explain what to do before and after Thank You So Much Bill You are Awesome.
Martha GRien
leslie fNothing everything was as said, all went very well
robert lthey were closed at the time of drop off. the facility was easy to find but parking is limited in the parking lot. overall great experience.
Taft TManager a Town Storage did what he could to make change to location drop off and was able to make change. Location we rented from was an idiot and couldn't figure anything out
Jay PWe reached out to someone else and that never got back to us. You got us a truck really fast, and the price was really reasonable. Nothing to improve.
DEBORAH TAmazing Service!! I would definitely use this location again!
Jared BVery nice, very accommodating for a last minute rental.
NEIL FRead my comments.
JAMES YDesk help was super friendly. Apologized for the horrible equipment. I was charged extra even though vehicle was brought back with the proper amount of fuel!!!
MATTHEW CThey were helpful and courteous. When the app didn't work, the guy took the time to help me.
Rodney TI received an $85 charge on my credit card with no explanation. I was just so glad to have the move finished, I forgot to ask what it was for.... This was on July 7th, one day after I picked up the truck.
Robert AWe were given a truck with no working AC to move across the desert in 90+ degree weather. We were also told that our "closest" drop off location was an hour from our destination. We later found out that was not the case and there was one in our town and many more close by. Spent hours on the phone with customer service so I didn't need to drive 2+ hours to drop off with 2 young children/babies and they said there was nothing they could do because another family needed the truck (the truck with no AC.....?) When returning the truck, we went "over on miles" even though we literally only drove from the pick up location to our home to unload, and then to the drop off location. No sort of compensation for giving us a truck with no AC to be driven 15 hours IN THE DESERT.
Brianna HSteve was awesome, very courteous and helpful. I will definitely rent from here again. Merci.
RONALD G