Le client n'a pas laissé de commentaire.
Bruce D
Customer Reviews for Towne Storage West Jordan LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was so easy! Thank you.
Denise PFast and easy
Lisa CUhaul was not ready for me to pick up at my original order time.
brett KOffice guy is a good dude.
Nate GFriendly service, quick checkout, made otveas.
MIKE MHorrible experience. Was not told that even if we didn’t have truck 4 days that Uhaul decided on for us that we would not get money returned. $700 for 1,5 days is ridiculous
Charianne MFriendly and clean establishment. Truck was clean . We had a mishap . Our situation was unique and unfortunately we had to return the uhaul and only charged for mileage..
Eric SPersonable and efficient customer service. Very likable staff.
John TAs I don't have a large vehicle to haul bigger purchases home, and delivery wasn't an option. This was the best next thing.
Bryan NThe customer service is Always great at this location, the rug has a little dirt ,but everything else ok.
Gloria DGreat staff! Seamless checkout / check-in process.
Jacob HIs nice en faster
Oscar GThe lady that helped us was incredibly helpful and kind. Really went out of her way to make sure we had what we needed.
Jeff ATruck was ready and they provided great customer service.
Ryan TThe after hours key drop off area was difficult to find. It would be nice if it were more clearly marked for customers. Management was incredibly kind and understanding though. Would rent here again!
James AThis is the third time I've used this location and I have had only the best customer service. I would recommend it to anyone!
Shannon JThis place has the best customer service, any customer will be happy in the future .
Chett HI was very happy with everything.
Nelson BThey were nice to work with. The vehicle was well maintained.
Christian MVehicle could have been cleaner.
Stephen AExcellent customer service!!
Kent NExcellent customer service, friendly people
jonathan rThere was sunflower seeds inside the cab when I received the truck. Other than that it was good
Erwin PNothing, Amanda was great 😃
Sandra DLuke was very understanding and super helpful!
ARIANE TThe exit... where is it when you return the truck.?
Raymund CWell I had an appointment to pick up my uhaul at 8am and supposed to be able to check in with my phone. That didn't work. Worker who lived above the rental place didn't show up until 840am. Then him or customer service were unwilling to help me out since I was loosing time on my rental. Since this employee is unable to use an alarm clock or respond to the alarm of the building going off since he couldn't lock a door. I lost a total of 1 hour to complete my job and uhaul did jack shit to value or care for a customer. Since Luke caused all this by not being a responsible person and using an alarm clock.
Matthew CThe only complaint I have is that the back of the truck had a very heavy smell of cigarette smoke.
Dale MThe truck was very dirty on the outside at pick up and Uhaul tried charging me 30 for it
Valente LNo comments
RYAN LJust keep up the good work and thank you so kich
SAM TExcelente service
NOHELIDA MWe needed an appliance dolly. I reserved on the phone but it wasn't actually available at the location. We got along without it anyway.
ELENA HTruck was muddy in the cab and on the outside.
PENNY MGet some mere trucks for uhaul the only reason we got a truck is there was a cancelation ten minutes before we called. I tried for a week before that and there was. No trucks until January.
AARON PI cant think of anything. I'm very satisfied with the service Luke provided that day. He was outstanding in customer service and knowledgeable about the equipment he has. Thank for the help provided on that day of need.
RODRIGO CHi, we were charged more than we expected. We understand the $62 charge for gas, but we were expecting a $19,95 charge for the truck and instead got charged $57. We were supposed to get the truck back by 5:00 and got there at 5:05, but this seems like an unreasonable overcharge and so for this reason, we will not be recommending you. We would appreciate being contacted about this. Thank you. alishiahuefner@msn.com
Kib HI did not receive a copy of my contract. It was difficult knowing what to fill the gas tank to.
Cameron MAfter I finally got an automotive trailer at another location along my travel route, I was never sent an email about where I could drop it off. When I took the Uhaul back to the address they sent me I was told I couldn't drop the trailer off there for some reason. I had to drop the trailer off at a different location, because somebody had reserved it there, and take the Uhaul back to the original location. Not a lot of great communication and help from Uhaul people through out the experience.
Jared BThe check in process is very lenghthy. I checked in online the night before and it was still tedious.
Christen WThe self checkout was not working due to the website not able to read my location. Thankfully the staff was there to assist and they were great.
PAUL BThe app is awful on my new android phone. I had sooooo many issues and multiple phone calls. I ended up using the web page. Which was super sluggish (but not other websites). With too much effort I got the truck and returned it. I like U-Haul. But i think ill use the physical services. Hopefully the app gets better by next time.
Bryan OVery disappointed, we were informed the day we picked up the uhaul that we had to pick it up 65 miles away from our location. Really set us behind schedule. I tried calling the company and was put on hold for you 30 minutes. After 30 minutes, I was told it would be another 30 minutes so I hung up. When I called a local rep. She was very rude to me.
BRYAN H