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Daniel B
Customer Reviews for Towne Storage West Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Zac is amazing! I needed a last minute truck rental to transport items from Lowe's. It was 10 minutes until u-Haul office closed. Zach was very positive and did not complain at my showing up at closing time. He had the truck ready to go. I appreciate it his great customer service and welcome to meet attitude. I wish more people were like him.
Stephen CThis was a storage unit with no real equipment and also about 30 minutes out of my way. The location was changed on me suddenly. The guy who helped me was very nice and professional though. Nothing against him. It was the manager who switched my lication at the last minute. Not cool.
Jeannette RThe young man that helped me was very helpful and very kind and considerate. He did a really good job. Thumbs up for him and kudos
MICHEAL GJust said thank for the keys and he'd check it out when he had time.
Matthew GGreat service
Celeste DClone Heather.
Dan NThe lady was super helpful and friendly!
CRYSTAL CCharge what is expected
Trevor DN/A service was GREAT!!! Heather was very pleasant and helpful. Will definitely recommend to others.
Elizabeth SReally good people that are good
Kerry SAwesome people
Chrystal Bvery professional customer service. really appreciated the personnel
Gene SVery friendly and extremely helpful. A GREAT way to start the rental experience.
Doug SThe lady at the front desk of Towne Storage was so nice, and the check in feature by text was so easy. Will use again.
Natalie HIt didn't recognize my photo with glasses so that was frustrating. It all worked out though.
Richard Cnice & friendly easy to work with
Kim LI left a couple of TV stand legs in the Uhaul I rented(small ones). The lady called me and said she would hold on to them. I went in several times during business hours and they were never in the office the number it said to call on the door so someone could go to the office they never picked up. I finally went again this week and waited for someone to get there because again it was during business hours and they were closed. After waiting someone showed up the man could not find my TV stand legs, he said come back tomorrow and ask the lady. I called to make sure they were there. The lady was rude said they cannot find them they probably threw them away. I told her I went several times and they were never there during business hours. She said they were there for a long time. A long time is more than 30 days and it was not past that time. She said that I should of not of left them, I obviously did not leave them on purpose and I told her don't people forget things somethings? She said yeah but I do not know what to tell you. I will never rent from them. She is the rudest!!! everywhere holds on to lost and found item minimum 30 days and they can check their cameras and see how many times I went!!!
Dora SMy experience was great everything good
Ricardo LNothing the lady is friendly good service
Cintia RThe lady was super helpful. Made my rental smooth.
Frank CVery friendly and helpful staff. Super fast check-in
Corey MWe dropped the truck off after hours so we didn't interact with staff at the drop off location. The U-Haul after hours drop off website took extremely long to load to the next screen so we were there for almost forty minutes. The picture upload failed for several attempts because the .jpg was not supported. I don't know how that's possible considering it's the only way to upload a photo.
Carlos DExcellent
Terry Sthis location is very far from where we are
SUZANNE GGreat customer service!
Terry SWoman who helped me pick it up was very knowledgeable and very kind. Made the process very easy!
Haley MI rented a U-Haul from my storage facility. From the moment I got the truck the employees husband was very rude. I talked with U-Haul directly and extended my rental through the weekend. The storage facility then called me with attitude asking why I extended through U-Haul. I explain to her that U-Haul had called me and gave me the option. Upon returning the rental truck it was very late at night almost early morning, because I work late, The employees husband bombarded me out of nowhere calling me names (thief is the one that bothered me most) I explain to him that I had to keep the track a few extra days lI depend on other people to help since my husband passed away I am now a single mother of five and my schedule can change instantly. He then mocked me saying "poor me" . This was 3 a.m.
Daneesha MOver charging is fraud, gas was mislabeled and misapplied,time likewise.
alexander LCheck the equipment in we'll the costumer is there. Give a receipt to costumer they are there. So if the is a dispute resolve it right there. Not when the costumer has already left.
TERESSA GGive customer s there deposit back.......
Dave GI checked the unit back in via the app. It asked if there was a problem with the brakes to which I replied yes. I thought there would be a field. It was the parking brake. It seemed to be inoperable. It could have been I didn't push it enough or it is a problem. I ended up calling and waiting on hold to let and agent know. It was awkward but I'm all about safety. If there was a box when someone said yes to something like that it would be helpful OR an immediate follow up email with the close of the bill. 路♂️
Chris VNice people 👌
VICTOR TTowne storage at west valley excellent customer service. Merci.
FRANCISCO CI dropped it off after the office was closed. It seemed pretty smooth and the drop box was clearly visible.
BLAKE CGreat service. Kind people, very helpful
ANDRE BThe check in/out process is ridiculously complicated and it's nearly impossible to get help over the phone. Would never recommend uhaul.
Dillan HCleanest equipment I've ever rented from Uhaul. Heather did an amazing job. Corporate needs to give these franchise dealers a big time raise in commissions.
BRANDON S24 hour online checkin was a huge waste of time and took much longer than doing it in person. Would not do that part again.
Justin HClean the inside of the truck, it was disgusting!!!
NICOLE JThis location it’s excellent,I jus take like 8 minutes to rent the truck,thanks
JARETH EEasy online pick up
Elaine SOverall experience we awesome, some ideas to improve operation would be better leveled parking area and parking lot size should be much larger. The UHaul representative was very professional and got me in and out in minutes, great job.
Peter LExpensive as shit. Never using again
Spencer Twas charged for 12 moving blankets, but there were only 6 in the bag.
Merry Lthe uhaul drove terribly, the steering was completely off, making it scary to drive the ac would shut off and not cool down. the ramp was a pain. I told the person when I returned the vehicle and I feel like i should get a discount cause I was terrified to drive this rental.
DALTON LLoud, very very loud, while driving. It's been decades since having to roll a window up/down manually...no cruise control, well, the only current day vehicle automation was the seat belt warning. Felt like I was back in the 60(s). We had a very long ways to go and we got hoarse, noise, yelling a simple comment the entire trip. Next time I'll hire a moving company. Geezz
Monte REasy rental. In and out in no time at all. The only complaint I would say I had Is that I was told that the fuel was at a quarter of a tank but when I got into drive away it was almost on empty and had to go to the gas station immediately to put fuel in. But that wasn't really a big deal compared to how easy everything else was for the rental.
Trina LAlways carefully read the contract. We were told 4 bucks per gallon if the tank was low. We did not go very far and it looks the same when we checked. They charged us 30 bucks for having to put gas in the tank and 24 for gas we drove 29 miles.
MATTHEW DTerry is thee best manager I've ran into. In the storage business. It's seems most everyone in that business is a slim ball but they are not. And they treat you with respect and are very nice highly recommended
JOHN MNothing really. I thought the process was smooth and easy. My second time renting here. Both times smooth and straightforward.
Griffin BAucun
joeurt lHave better coupons and deals.
Camille RAll things were perfect. It could not have been easier. Excellent service à la clientèle. Great website to reserve the truck with ease. Truck was perfect and had all things we needed. Made moving a bit easier.
Randy BFriendly!
Maria FWas charged a bogus cleaning. I was accused of not sweeping the truck and not putting away the blankets. I have 2 witnesses that can attest that I did sweep. With regards to the blankets I was never instructed to put them away, with Coronavirus I assumed they are washed after every use since each customer is using them...but I guess they are not. Note to self next time you use their blankets...who knows how long it's been since they've been washed.
Sergio MThe employee who helped us went above and beyond to be helpful in getting us a truck after we arrive and discovered the 26 ft truck was bigger than my driver felt comfortable with. I highly appreciate his customer service and help
Christopher WDirty truck and over charged!
Tyson nAll went smoothly & the employee was kind & helpful. It seemed the parking space was limited, but we managed okay. Thanks for being there for us during our move.
Johnathan W