Great customer experience
Andrew H.
Customer Reviews for Tracy Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Just keep up your great service
ROBERTO M.S.O.
Kevin N.Always Excellent customer service really polite people everything was perfect. Thank you very much.
MOHAMMAD A.My card was charged fees that wasn't approved by me, rates wrong, damage to vehicle they say I'm responsible for and they never did a pre delivery inspection and said your truck is outside.
TYRONE A.They couldn't figure out how to remove the damage waiver and then didn't tell me how much it was. I WAS CHARGED 525 DOLLARS AMD THEY WONT REFUND IT TILL I DROP OFF THE RENTAL
trevor R.Front desk workers were very nice,and easy to reserve and uhaul was good.
Heilala F.Professional and Friendly service..
Guriqbal R.Staff is professional and courteous
Tyrone A.Thank you for your help. I've been under stress and your help was very appreciated
loretta C.The driver's side front wheel strap was frayed when i unrolled it when loading my car in it and should be replaced before you rent out the trailer to the next customer.
La Mar J.Quick checkin and check out
Michael C.Excellent service. âï¸âï¸âï¸âï¸âï¸
EDWARD C.Excellent customer service a top rate experience
Gregory L.Awesome experience. Best U-Haul experience. Got everything needed for a successful move. The staff was friendly and very helpful! Would recommend and will return. Thanks so much!
francis H.No comments
Gary V.Professional and good customer service.
Samir S.Your service was perfect excellent customer service skills more than helpful
HOMER W.I originally booked at a location down the road and there wasn't a vehicle ready for me. I thought I had originally booked at the location I ended up ar
Vinni S.Excellent service à la clientèle. Stayed after closing to accommodate us. Overall great service.
TIFFANY A.Not well defined after hours return area. Felt a bit uncomfortable leaving trailer in an open area not secured from the public road.
Jerry C.Customer service personnel courteous and professional.
Roland B.Wonderful and helpful.
Sharon S.Be more lenient about the gas gauge
JESUS B.More convenience for multiple day same city movers. But this wasn't the locations fault. It was a corporate issue.
JEFFREY D.RENTED A 6X10 TRAILER TO HAUL A UTV WHICH NEEDED A 5 WIDE SPACE TO DRIVE IN WHICH DID NOT WORK SPENT 50 FOR NOTHING BUT STAFF WERE EXCELLENT
DONALD M.I had ordered a trailer from another place and was called a couple day's latter telling they didn't have it even though it was still two days away they cancelled my reservation but offered me a trailer 15 miles out of my way in the wrong direction this has happened multiple times but the one who I did get it from has always kept my reservation and are very helpful I will only rent from them from now on
MICHAEL A.Very polite and professional crew
TYRONE A.The people here were awsome..
CRAIG G.Had to jump the vehicle battery twice, but another than that the vehicle was fine.
STEVEN M.Actually you guys are very great and you guys Have very good customer service….
BARYALAI F.Grateful Alex
ATMA S.I got a coupon from my last complaint about this place. I rented a trailer from here again and they charged me full price refusing to accept my coupon given to me by you (Uhaul). They claim they rent Uhaul equipment but are not directly affiliated with you. I called the 800 number and was told that they should have accepted my coupon. Now I'm supposed to use this on my next rental. Do you really think I want to use them again??!! Unbelievable!!!
GERARDO F.I thought it was an easy process and everyone was extremely helpful and friendly. Thank you!!
EMILIO G.This was my first visit to this location. really liked the experience and Alex was great to explain and take care of things, will definitely use this location again.
NAVJEET G.The trailer was clean inside. The trailer had Florida plates and appeared to have been at least partially submerged in flood waters. Still, it pulled well without Incidence. The only complaint is that the roll-up door was very difficult to open. The rollers appeared to be full of grit and rust. Once I oiled the rollers it worked acceptably.
Kim M.Nothing I can think of Was nice to deal with people in person
JEFFREY N.The folks at Tracy Mini Storage are always great!
David L.Whoever I spoke with in Manteca to change my guaranteed appointment that was unavailable was very rude and did not seem to care. after speaking with that man I promised myself I would never use Uhaul again. Next time I will hire movers or go through a competitor of yours even if more expensive because time and time again I have been treated very disrespectfully by uhaul vendors/ employees you guys need to know that this pickup/ drop off location may have saved your business finally spoke to someone with common sense and actually felt good doing business with these gentleman if I ever use uhaul again it will Most definitive only through this location that's IF I ever spend another dollar on anything with the uhaul name on it
Brandon H.Very friendly and welcoming. I came in at the last minute, without a reservation and was treated extremely well. The process was explained, and all my questions were answered. Great and easy transaction.
WILLIAM S.excellent
YVAN T.The staff was very professional and friendly. I will use in the future.
MARIE B.Awesome job guys! Thank you!
CHRIS B.Excellent staff! Fast and painless check in and check out.
FRANCIS B.