Customer Reviews for Tranont Home Security
(Concessionnaire U-Haul dans le voisinage)

25 évaluations

1590 Ivy St   Junction City, OR 97448

(541) 998-1835

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 998-1835

1590 Ivy St
Junction City, OR 97448

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Fix the address. When I put the address in my map, it took me to the rv park and bar. It's not on Ivy street, it's on 16th street.

Ralph B. 
Évaluation :
2

This location is unattended for help with getting equipment unloaded. The young man at the location is very pleasant and helpful but is unable to assist. This is not made known when identifying the location for drop off service.

Mary C. 
Évaluation :
1

I dropped off after dark so I couldn't find the drop box. I asked a guy that was working on a vehicle and he said the (guys name) was probably passed out. He showed me the box and while I was taking pics of the truck, odometer etc for the app, I heard someone in the house throwing up in the toilet! I think the window was open. Yuck!!!

teresa F. 
Évaluation :
2

They offer no assistance on site. They did state that on the choice venue. Not complaining, just want to be clear that this would not be a good choice for a customer who has not backed in large vehicles into tight spaces in a gravel lot with lots of obstruction and poor visibility. Its my local lot, I know what to expect, not the best choice for traveler's.

SHAN T. 
Évaluation :
1

Have staff onsite during posted office hours. When I visited, the neighbor had to call the U-Haul representative on their cell phone. When I returned the truck, the person that took the key quoted me 3:50pm, noting the truck was due by 4:30pm. However, when I received my final invoice by email, the truck was noted as returned by 4:42pm (12 minutes late) and the rental charge was doubled (as 2 days instead of 1). Also, I put in fuel to return the gauge to where it was, exactly 7/8 full, yet on my final invoice, they showed the gauge short and charged me for 2 gallons of gas at a rate 30 % more than the price at the pump not 2 blocks away. This was a terrible experience. I'll not be wasting my money here again.

Allen D. 
Évaluation :
1

Truck not cleaned out. Had to call to get somebody to respond to our 8am pick up. He looked like he had just crawled out of bed. The blankets we had ordered with our online check in were not in the truck when we got there. Very unprofessional and frustrating!!

Tami W. 
Évaluation :
5

The trailer floor seemed old and squeaked a lot but it worked well. Was happy to see newer tires on the trailer

GLENN B. 
Évaluation :
1

This place was creepy. Felt like I was dropping off the truck in a back alley behind a convenience store. Which, I was. No signs of life except for a chincy security light that came on intermittently. I'll admit I was doing an after-hours drop, but I was expecting a business, not a shack in an alley.

Dermot R. 
Évaluation :
3

Maria was very helpful. Just wasn't impressed with the facility.

LAWRENCE B. 
Évaluation :
1

The trailer size that we had reserved was not ready for us to pick up. We were given a different trailer size instead as there was no one available to get the trailer we had reserved into a location where it could be hooked up to our vehicle. The employee had no knowledge of how to hook up the trailer and required us to hook it up on our own. When the trailer was clearly not installed correctly she said, "That looks good". Her inexperience and lack of knowledge could lead to someone's death. She never presented us with the Uhaul contract. It was not until I checked my email later and saw that she had signed the contract on my behalf and made an adjustment to include the insurance coverage which I had declined when I made the reservation.It is unacceptable to sign a contract for someone.

Taylor P. 
Évaluation :
5

Literally the easiest and most hassle-free Uhaul experience I've ever had.

Alisha R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Everything was great! Thank you!

Eric O. 
Évaluation :
5

Everything was loking good and friendly

Ricardo R. 
Évaluation :
4

Very helpful

Art M. 
Évaluation :
1

lot was not inviting. it was a gravel lot behind a house. the uhual worker was not there at 3:00pm when Google shows the location open. a man claiming to be the uhaul rep assistant took posseion of the truck after a brief inspection where he quickly walked around the back door. he didnt even look inside until I open the cargo door and didn't check the cab or fuel level. the office was a home depot shed. I would not have stopped normally based on its exterior appearance and lack of personal if it wasn't for fact the next uhaul location was 12miles in the wrong direction of where I was going home.

scott T. 
Évaluation :
1

No one available. No one to answer the phone. Mobile pick up and drop off was horrible. Very difficult process. Will never use again

Justin F. 
Évaluation :
1

Have clearly marked main office. Ensure the correct truck keys are given initially. Have employee on hand without need for consulting nearby persons. Have truck bed swept clean. Ensure the nearby persons do not disturb the rental process.

Rachel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M. 
Évaluation :
2

Shoestring operation, looked like it was in someone's junky backyard (which I think it was). Employee did call me to confirm I was dropping off and told me where to drop the key. No employee on site ( 10 am Sat morning)

DAVID P. 
Évaluation :
1

Provide a paper print out with every rental at pick up location.

brad T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Seth F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William N. 
Non les évaluations ont été soumises pour cet établissement.

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