Customer Reviews for Transformed Autobody
(U-Haul Neighborhood Dealer)

Évaluation :

1

A Sign might be nice! Not a clue it was a UHAUL location drop off. No personnel.

Évaluation :

1

You told me that the rate is for one way and they do 4 days but If I had returned it early then the rate would less than the original. And now I was billed for 1600$ for 2 days. You are liars and raping people of money with mediocre trucks.

Évaluation :

3

The uhaul app.sucks, I give it a 1 out of 10 and will never use it again!

Évaluation :

5

Great experience. Wifi a bit spotty to check in and out, but manageable.

Évaluation :

4

Instructions from the app were clear and concise on how to return the truck which made ending a very stressful day, rather easy.

Évaluation :

4

Need more detailed instructions if going to have customers pick up remotely. Nathan, the customer service agent said there is a step that everyone misses; how to turn on location services for Safari. That took up 20 minutes of our time. Second, do not understand purpose of calling family members as secondary contacts (quite embarrassing) when Uhaul could have ran my credit card BEFORE I got the keys. No purpose for that. Both my contacts almost didn't pick up because the didn't rent a Uhaul so thought it was junk-unnecessary step for people who can pay their bills. That needs to be reformed!

Évaluation :

3

N/A - location was closed at time of drop off

Évaluation :

3

Overall pleasant experience and felt price for time used and distance was fair. Made my move very easy.

Évaluation :

4

The person I dealt with was more than accommodating, however, when paying for the bill, I used a different card than one used to hold and somehow it never took the 2nd card and now my bank acct is all screwed up. He thought he had it right, they are closed today and I'm stuck

Évaluation :

5

Oil substance on bed of truck

Évaluation :

3

Difficult check in with computer system

Évaluation :

5

Jimmy Smith at the East Petersburg center was incredibly helpful with scheduling and finding me a truck at the last minute for a busy weekend! The folks at Transformed were great as well and made the pickup experience easy and stress free. Will definitely use Uhaul again!

Évaluation :

5

There was some sticky soda looking stuff spilled but would be easy to clean. Looks like someone didn't see it when cleaning it maybe. Not a big deal.

Évaluation :

4

I used the "express online check-in" and it didn't speed up the process at all. Not the fault of this location, but a problem with U-Haul overall. I also couldn't choose a time to pick up the truck, which caused some confusion. Again, a problem with U-Haul, not this location. Staff at this location was friendly and helpful.

Évaluation :

3

Let the customer know the hours of the drop off location and how to do a self return if need be prior to the confirmation of reservation.

Évaluation :

4

Good and helpful people. Prompt and courteous!

Évaluation :

5

The whole process went smooth and quickly. Very courteous, helpful and informative staff.

Évaluation :

3

Rental staff seemed fairly new to the process, in fact, I think he even admitted that it was fairly new to him. Perhaps some more familiarity with products and services would be helpful.