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Joyce M
Customer Reviews for Tranz Specialties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Got the job done! Thank you for having a truck available on such short notice!
VICKKIE MKimberly was very helpful and kind
BRAD RThe service was amazing.
Ronnie CThank you Franklin location!!!!!
Sheric CThe signal light on the passenger side needs to be repaired. The service was great. The representatives were very professional and friendly.
Larry TNothing at all!!!
Holly PReturn was easy and very convenient.
TAWANA CI have no suggestions they were very Professional Kind and Courteous
TONY PVery accommodating
Rodney AVery helpful and I will use yall again when I need a truck
Barry BMaking sure what we pay for is available when picked up.
Milton TEverything went well. They know what they are doing at this location.
Shane HThe service was EXCELLENT I would definitely rate the service a 10 everyone was so helpful. First time using the service and they made me feel as if I had done this numerous of times.
Kimberly RThis particular truck needs attention. The drivers side mirror spins around. Sat in drivers seat and noticed it then rolled down the window to adjust and then couldn't get window up. Had to ask for help to get it rolled back up again. This is a safety issue. You cannot see down the side of truck with the mirror that spins backwards.
Emmett hThe lady there was so helpful and friendly. We will be renting again.. Thanks!
TERRANCE BThey go above and beyond
Troy WThat truck was shaking all the 175 miles to my new house very disappointed in uhaul bad part is no credit toward us just pay and thanks
MAXIMINO AA day before my pickup, i got a text from Uhaul to drive an hour west to another location. Once i got to that location, the office was closed and I then called Uhual and was told to drive another hour south. Once i arrived, nobody was there at the location during my new appointment time. Once someone helped me, the extra items i ordered for the truck were paid for but not included in the truck. The person who was supposed to help me put the trailer onto the truck had no idea what they were doing with the trailer or vehicle. Some random guy driving past us stopped to help us. I wasnt given any type of compensation for driving 3 hours extra to pick up the vehicle and waiting once arriving. The extra hours pushed back my move date and cost me time for my new job. I am very displeased
David AWould have liked an accessible drop-box for paperwork, but everything else (including the staff member who I gave the paperwork to the next morning) was great.
sandra aI think the prices are to high, especially for a car dolly, almost $60 for a day, maybe $20 a day would be better.
SCOTTY BPickup was on a Saturday while the business was closed. Used the online check in which took 2 hours and repeated phone calls to the help desk. Examined the truck and noted that the appliance dolly I ordered was not there. Called customer service and they helped find another location to locate a dolly. All said and done an evolution that should have taken less than 30 min took 4 hours.
Shannon MService was good, keep it up!
HAROLD BVery friendly, helpful, and quick.
Kevin PReally enjoyed the time I had to use it thanks
Shirley Bnothing everything was perfect
CHAD OCustomer phone service. I called for assistance 3 times calls were never answered on hotline. I also called to report check engine light came on no answer.
Sylvia PGREAT CUSTOMER SERVICE!!!!!
CHRISTOPHER PBetter customer service
Dontrinique MService was very timely and professional!
Nathaniel CTake the uhaul away from them and give it to someone who cares about customer satisfaction
DINO CI recommend rotating vehicle transporter. The tire blew out
tasha bMy phone reception would not allow me to check in. It may be my carrier. Other than not being to check in sooner, all was well.
Sharon HFAST COMPLETION OF RETURN.
AJ bIt was a weekend, the business was closed.
Marilyn GNothing at the time, thanks.
TERRY DThey need to have better service to help take the trailer off the hitch. I didn't like I had to do it myself because in the league city location the service was awesome.
James CThe agent at checkin (@ 5:00/p) was unhappy checking us in at closing. We were charged for a FULL 2nd day for having picked up the truck @3:00/p and checking it end at 5:00/p. This although we picked up a U Box trailer (loaded) in Litchfield Park, AZ and dropped it in Ft. Worth, TX (for a $400 credit), which took us much greater than (2) hours out of our way. I went back to the dropoff location the following day to discuss and after calling the main office, was told if you exceed the time based on the pickup time you are billed another day, no exceptions. I have spent over $10 000 with U-haul in the past 6 years between U Boxes (2) years apart, several trailer rentals and the recent truck rental. No more. Color me gone elsewhere! Some customer service.
John AFix your computer system 2 hours to rent a small trailer which cost me more than the first large trailer I rented the week before - rented a 6x12 first week for 98 dollars rented a 5x8 and cost me 111$ - really poor system... and definitely not fair Overall not a good experience Kim tried and was helpful but her hands were tied due to corporate policy?
Hale DAwesome customer service
Donna BNothing great service
terrance cFranklin was the best and it wasn't for her helping me I don't know what I would have done. She went that extra mile for me. She went through 3 different agents before I got the help. I was there about 45 minutes returning the truck and equipment.
trina bMy issue had nothing to do with the location or the people there. My issue is a week before i ordered a 20ft truck. Well NOT even 24 hours before I needed the district manager calls me saying that truck is unavailable and there is none in my area and he could see what he could do. Well he calls me back saying there was a truck in Franklin. I don't remember if he even told me the size. Well i had to go 20 minutes out my way. Which is whatever. He gave me 100 miles for the inconvenience and having to go get it and didn't charge me for having to pick it up at 4 the day before. Well here's where my issue is. I end up with a 10ft truck. That truck was also too small to fit a fridge in. So that was miles wasted. Well after getting the next day it was pointed out to me that the truck said only 19.95. SO WHY DID I END UP PAYING $120 for a truck that was only $19,95 with $14 insurance and a $10 appliance dolly. I'm thinking they charged me as a one way fee when he told me to drop it off in my current town where I was. None of this is adding up to me and I'm pretty upset about it. So that's why my experience was rated poorly.
Brittany TGreat.
Kimberly C