Évaluations des clients Travel Plaza

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Travel Plaza

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Travis H. le

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horrible experience. They tried to get it right but did not know what they were doing. Charged me twice on my credit card and was the wrong amount to start with.

Krystal P. le

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Le client n'a pas laissé de commentaire.

Colin W. le

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Very helpful..

Dennis S. le

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Great experience with personnel!

Alisa B. le

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This was a gas station the gentleman that rented to me was extremely nice and very pleasant, he was great! But at the location there were gambling machine and people sitting there smoking The smoke was too much! I didn’t think you could do that in public places! Also when I left the check engine light was on. I was told to go to another location to have it looked at. This prolonged my moving plans.

Richard F. le

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Terrible experience. Sent me the wrong pick up location. Then when I finally tried to contact the location no one would answer the phone. I went to the location and found a note on the door saying on break. Finally a guy came to the door. He left me at the counter and went to what looked to be like a video Poker machine and was clearing the screen and told a BK employee who was also playing that it still had money on it. The store was very unkept and smelled badly. Cigarette butts and for some reason a pack of double edge razor blades and a knife on the service counter. Took him forever to process the paperwork and seemed preoccupied with whatever he was doing before I arrived. When I ask him about why no one answered the phone he said it wasn’t working. I rang the number on my cell and it immediately rang. My guess is he was too busy playing the game to answer the phone!

cindy m. le

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Doug was extremely helpful and very professional

john m. le

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Training the franchisees

jENNIFER S. le

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Le client n'a pas laissé de commentaire.

Barbara S. le

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U-Haul corporate should visit it is deplorable.

William R. le

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Left 6 unused medium boxes and was told I would get a credit on my credit card. People there didn't know how to do it so I got a receipt that I left them. Still haven't received credit on my credit card.

Gregory C. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Le client n'a pas laissé de commentaire.

Pamela F. le

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Absolutely stay away from this location. The guy behind the counter was either drunk or under the influence of something. Very incoherent and never even came out to check the vehicle. Would not give me a receipt that I returned it. Had to call the 1-800 number who was very helpful!

Matthew B. le

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Le client n'a pas laissé de commentaire.

James R. le

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Store reeked of cigarette smoke.

James H. le

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Poorly trained staff. Took a long time to check out. Not very friendly. The facility looked like a convenient store that was going out of business. I had to take a photo of my completed contract. Someone in the parking lot harassed my wife while she was waiting for me. Overall a very frustrating and poor experience. They give U-haul a bad name.

William M. le

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Le client n'a pas laissé de commentaire.

jennifer s. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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The staff was not professional and did not help with connecting the unit to my vehicle. The unit was not clean inside.

BOBBY M. le

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The store smells like a mixture of a wet goat and dirty ashtray. The clerk definitely needs more training on uhaul computer, she had virtually no idea how to compete the transaction. It took way too long, close to a half hour, after I had reserved my rental at another location.

Tenetia F. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Tony R. le

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This is the worst experience I have ever had with a moving company. My venue was changed the day before I was supposed to get the truck. The alternate location was an additional 40 miles from my house. Adding 40$ to my bill and an extra 2hrs of commute. The alternate location had no one present to complete the transaction, and I had to wait an additional 40 minutes to get the truck. Overall I feel that I will not be using uhaul in the future.

Randy J. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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These people have no clue how to run the Uhaul service at this location. That is the nicest comment I can make regarding my experience.

Jeffrey S. le

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We had reserved at a different location. It was confirmed by phone at that location. When we went to pick it up, they said they didn’t have it and it was at the Travel Plaza. We were never notified of this and, even though it wasn’t far to the new location, it was frustrating. Communication beforehand would have been great.

happy b. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Very nice people and convenient!