Customer Reviews for Travel Plaza
(U-Haul Neighborhood Dealer)

125 évaluations

5990 Asheville Hwy   Hendersonville, NC 28791

Heures d'ouverture de l'établissement

  • Lun - Sam : 12h pm à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/3/2022 - 9/30/2024: Fermé

Services dans cet établissement :

Pour nous contacter

5990 Asheville Hwy
Hendersonville, NC 28791

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Sam : 12h pm à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/3/2022 - 9/30/2024: Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

This location was overwhelmed with drop off trailers. The manager did not want to take another trailer from us due to the lot being over-full.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil L. 
Évaluation :
1

They switched my location without telling me. The guy with the uhaul place texted me at 1:27 am the morning of picking it up but never mentioned the location. It added on miles to my mileage. Then in the afternoon the guy called me because there was a mistake with my reservation and another person was looking for the truck I had reserved. It was a mess and more expensive and convoluted than it needed to be.

Taylor J. 
Évaluation :
2

Had to wait for manager to open (at 1:00 p.m.) and he had a lot of difficulty completing final computer entries before the utility trailer could be taken. I completed the use of the trailer in less than an hour and a half, returned the trailer at 3:09 p.m., finding the door was locked and manager nowhere to be seen. Stowed the trailer as it was when picked up and left.

Johnathon C. 
Évaluation :
4

hours 12 -6 little inconvenient

SylviaC L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinah D. 
Évaluation :
5

The office was a little spartan, but the pick up and drop off was straight forward. The staff was very helpful and made the process smooth. Trailer was in great condition.

Richard M. 
Évaluation :
1

See above

Martha D. 
Évaluation :
5

Attendant was top notch, very helpful and professional.

Robert S. 
Évaluation :
1

Will never rent a uhaul and pickup from this location again. What a joke. 1 tire was low. Took forever to get the rental once arrived. Nobody there when i tried to return it at 11:30am on a Monday. had to wait over 40 minutes for somebody to show up. Tried calling in on the Uhaul toll free line to see what to do when nobody was at the drop off location. Was on hold for over 30 minutes and finally someone showed up at the drop off location so i could drop it off and get back to work

Jeff R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
1

Drop off was a pretty terrible experience. No directions provided, place appeared closed, and they said they were not accepting trailer returns even though that was the location Uhaul provided for drop off. Would not recommend this location.

Samantha B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Corey H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CALEB R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy S. 
Évaluation :
1

No one there at 2:00 pm in the afternoon.

TIMOTHY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
1

Equipment was rusted all over....bald tire on one side...animal excrement on the inside....dirt and leaves on the inside. Travel Plaza was dirty overall, smoke filled, the office where paper work was done was filthy, smoke filled, very uninviting, and very, very unprofessional staff that looked like they had been out on an all night drunk. Would go elsewhere and drive further to deal with someone else.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELSTEPHEN W. 
Évaluation :
4

its just an old store which was fine. people were friendly . really the store could use a renovation .

danny J. 
Évaluation :
1

The truck had Dog hair everywhere and I Mean Everywhere!!!! Really didn't notice it until driving away and the property I got it from didn't look much better. So I vacuumed it out and wiped down the truck before we moved. The property I turned the truck too looked like a real business. Clean and well maintained.

Jeff R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
2

Was unable to get app to save pictures of odometer and fuel gage. I had to log in via website to complete return.

Sherill F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Convenient location. Personnel did not inspect the equipment or verify miles .

Daniel M. 
Évaluation :
5

Great place to rent a u haul !! Located Just off the interstate! Very convenient ! Very knowledgeable down they help me pick out just the trailer I need it for the job

JOSEPH C. 
Évaluation :
3

Was closed at 12:30 pm, sign said be back in an hour. But from when? Was going to drop off online when I had that done, a gentleman showed up to check me out on his device. Let him finish and left.

RANDALL O. 
Évaluation :
2

The doors were shut and locked with no one in the facility when I was scheduled to pick up. It took more than an hour for the manager to get to the facility and open the door. The facility looks like It is a bad area

Alvin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manish R. 
Évaluation :
1

When picking up the vehicle, I waited outside of the gas station with the doors locked- people were inside smoking cigarettes and one person came up to the door saying the employee was in the bathroom and he'd be back. The vehicle I picked up was disgusting, with some sort of drink that had been spilled on all of the seats, and there was damage to the vehicle that I had to dispute that hadn't been accounted for. Inside the storage area, there was a furniture dolly and appliance dolly that I didn't pay for, and dirt inside. They also didn't have any of the items that I ordered (shipping blankets and the sofa and mattress covers) All around not consistent with the other locations I visited for this move.

Christopher A. 
Évaluation :
2

The employee was smoking inside the building. The place reeked of smoke. Signage telling you where to go and what to do was not readily visible making it difficult to know what building to go to and who to talk to.

Andrew E. 
Évaluation :
4

Difficult to find. Needs to include Sunoco in parentheses.

Myron B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly W. 
Évaluation :
1

This place should not be renting Uhaul equipment. This was so disgusting we left feeling like we needed to take a shower. They people were smoking in the store, more interested in video poker/gambling games. They did not hook up the Uhaul for us and we did what we thought were right however the trailer came off the hitch and damaged my truck. NOT HAPPY AT ALL ABOUT THIS. Their printer wasn't working so everything had to be emailed. and it took over 45 minutes to rent a trailer. Would never go back to this location for anything.

Melonie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
3

Be prepared to use the app to check-out the truck here. Checking out using the app took 10 minutes. The people that run the store inside are a little sketchy but were nice enough. The 26' truck I rented was very clean, in good shape, and parked in a convenient location to drive away. Used the app again to check the truck back in when I turned in back in to the same location.

chris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHY D. 
Évaluation :
1

The truck was blocked by a trailer (not Uhaul) and there were no signs for the business, spent about 30 minutes looking for the office and how to move the trailer until my wife went to the gas station and asked where the Uhaul rental office was, which was the gas station. They smoked in the truck and inside the gas station where I picked it up and did not let me do online pickup, so I spent about 20 min inside breathing all the smoke. Nobody was wearing a mask.

JAVIER S. 
Évaluation :
4

I obtained the trailer at one spot and had to go across town for blankets. Added over an hour to my pick up process.

WILLIAM C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
1

This location was very, for lack of a better word, sketchy. This location has nothing to offer except uhaul pickups and inside there were a dozen lottery machines with people hanging around and smoking. The entire complex was dark and not well lit. Communication was very poor and as soon as I pulled into the parking lot to return the truck, someone (who apparently works here for uhaul) just grabbed the keys from me and hopped in the truck and drove off. He didnt say a word and I was left questioning what just happened. At no point during pick up, inspection, or drop off did I feel safe at this location, I will never be back espeiclaly considering there is a very reputable dealer who has consistently provided great support not even a half a mile away (Jim Campen Trailer). This location as a very poor reputation amongst the community and now I understand why, I wouldnt want that reputation to rub off onto my company. The uhaul itself was great and served my purpose, it was just the location and transaction with these people that had me a little concerned.

John K. 
Évaluation :
5

Doug is such a respectful and patient man!

MELANIE J. 
Évaluation :
5

Easy drop off. No problems.

Douglas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE P. 
Évaluation :
1

Did this place close without warning? Why were personnel not here during posted business hours? Why didn't I get a call telling me not to return my truck here??? Their U-Haul equipment was being packed up onto U-Haul carrier trucks by the Field Manager to be taken elsewhere. If she hadn't happened to have been there during my return time, I would not have been able to check in my equipment and point out the bad tire on the car transport trailer. Also, location is tricky, as you can't make a left turn out of the parking lot.

ROBERT R. 
Évaluation :
1

It is in a dumpy place and their printer would not work and it took way too long to get things processed and for me to get on my way. After leaving I had to return as the back pull down could not be pulled down and latched so I had to go back to get them to fix it.

Steve D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

allen G. 
Évaluation :
5

Great drop off, very close to new home. Representative was really helpful.

Kerre C. 
Évaluation :
5

No one was there on return so cant rate the service. Just a drop off location unstaffed.

DANIEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

Employees were nice and helpful but the facility was a gas station and the inside was a gaming room. The employees did not seem to know how to handle the process when the system didn't work and had to call regional for help. It took me 1,5 hours to rent a truck that had been reserved. In the end I had to change the truck to the mobile checkout to get it to work.

michael C. 
Évaluation :
2

We had to drop the trailer (6x12) ourselves. Which required lifting the trailer by hand. I had to ask the young lady inside to help.

phillip B. 
Évaluation :
5

Doug is a very nice man. He was the only location that would accept my one way trailer nearest to Hendersonville. I've been turned down rudley by many other U-Haul places in the North Carolina area. He was a real gentleman and I'm looking forward to going back every six weeks.

Gen S. 
Évaluation :
5

Doug, the gentleman that attended to me before was again amazing accommodating to make sure my move was pleasant.

nelson M. 
Évaluation :
5

The Manager at the travel plaza was extremely helpful and attentive.

nelson M. 
Évaluation :
3

Even with preregistering it took 45 minutes Wanted a paper copy of my contract owner had no printer

Sylvia L. 
Évaluation :
2

This place looks very sketchy. There is a sign up that says that they are under new ownership, but, it's a pretty scary looking place. On the other side of the coin, the girl who helped us was very sweet.

Dorelle R. 
Évaluation :
1

horrible experience. They tried to get it right but did not know what they were doing. Charged me twice on my credit card and was the wrong amount to start with.

Travis H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Krystal P. 
Évaluation :
5

Very helpful..

Colin W. 
Évaluation :
3

Great experience with personnel!

Dennis S. 
Évaluation :
2

This was a gas station the gentleman that rented to me was extremely nice and very pleasant, he was great! But at the location there were gambling machine and people sitting there smoking The smoke was too much! I didn't think you could do that in public places! Also when I left the check engine light was on. I was told to go to another location to have it looked at. This prolonged my moving plans.

Alisa B. 
Évaluation :
1

Terrible experience. Sent me the wrong pick up location. Then when I finally tried to contact the location no one would answer the phone. I went to the location and found a note on the door saying on break. Finally a guy came to the door. He left me at the counter and went to what looked to be like a video Poker machine and was clearing the screen and told a BK employee who was also playing that it still had money on it. The store was very unkept and smelled badly. Cigarette butts and for some reason a pack of double edge razor blades and a knife on the service counter. Took him forever to process the paperwork and seemed preoccupied with whatever he was doing before I arrived. When I ask him about why no one answered the phone he said it wasn't working. I rang the number on my cell and it immediately rang. My guess is he was too busy playing the game to answer the phone!

Richard F. 
Évaluation :
5

Doug was extremely helpful and very professional

cindy M. 
Évaluation :
3

Training the franchisees

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jENNIFER S. 
Évaluation :
1

U-Haul corporate should visit it is deplorable.

Barbara S. 
Évaluation :
2

Left 6 unused medium boxes and was told I would get a credit on my credit card. People there didn't know how to do it so I got a receipt that I left them. Still haven't received credit on my credit card.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
1

Absolutely stay away from this location. The guy behind the counter was either drunk or under the influence of something. Very incoherent and never even came out to check the vehicle. Would not give me a receipt that I returned it. Had to call the 1-800 number who was very helpful!

Pamela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
3

Store reeked of cigarette smoke.

James R. 
Évaluation :
1

Poorly trained staff. Took a long time to check out. Not very friendly. The facility looked like a convenient store that was going out of business. I had to take a photo of my completed contract. Someone in the parking lot harassed my wife while she was waiting for me. Overall a very frustrating and poor experience. They give U-haul a bad name.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
3

The staff was not professional and did not help with connecting the unit to my vehicle. The unit was not clean inside.

Thomas M. 
Évaluation :
1

The store smells like a mixture of a wet goat and dirty ashtray. The clerk definitely needs more training on uhaul computer, she had virtually no idea how to compete the transaction. It took way too long, close to a half hour, after I had reserved my rental at another location.

BOBBY M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tenetia F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
2

This is the worst experience I have ever had with a moving company. My venue was changed the day before I was supposed to get the truck. The alternate location was an additional 40 miles from my house. Adding 40$ to my bill and an extra 2hrs of commute. The alternate location had no one present to complete the transaction, and I had to wait an additional 40 minutes to get the truck. Overall I feel that I will not be using uhaul in the future.

Tony R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy J. 
Évaluation :
1

These people have no clue how to run the Uhaul service at this location. That is the nicest comment I can make regarding my experience.

Steven P. 
Évaluation :
3

We had reserved at a different location. It was confirmed by phone at that location. When we went to pick it up, they said they didn't have it and it was at the Travel Plaza. We were never notified of this and, even though it wasn't far to the new location, it was frustrating. Communication beforehand would have been great.

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

happy B. 
Évaluation :
5

Very nice people and convenient!

Michael M. 
Évaluation :
5

They guy that helped me unhook our trailer was very nice and gentlemanly!

Shneida P. 
Évaluation :
1

Didn't receive my receipt, got the wrong truck size. Asked for a 20' and got a 26'. Didn't receive location drop off so I had to go around Lexington asking if I could drop it off but they gave me another location where I was supposed to go and take it.

Rosa V. 
Évaluation :
2

The smell of cigarette smoke in the store was terrible. There was no service counter for the U-Haul portion, everything was done in a back office. There were food wrappers in the cab of the vehicle from the previous renter.

Kevan S. 
Évaluation :
1

I placed an order which was then changed the night before we needed the truck. When I called customer service to get help, I was transferred four times until I found someone who could actually help me. I was on the phone for an hour and a half before they could get me a new truck. When I initially placed the order, we ordered a trailer with the truck which they said was available. I came to find out that that was not true, which created a lot of stress during our move. This was a very bad experience and I would not recommend U-Haul to a friend

David S. 
Évaluation :
3

Employees seemed bored and irritated at my arrival. I had to ask them where to drop off the trailer. Lacking in communication skills, not to mention customer service.

Glenn R. 
Évaluation :
1

This place was horrible, smelt so bad inside I could barely breathe. Took forever to get the trailer - the trailer was dirty, was missing the connector for the lights. There was no help hooking it up or any safety checks for lights or anything else. Trailer was full of red ants as well when I got it back to the house. Avoid the Travel Plaza at all costs.

Kevin T. 
Non les évaluations ont été soumises pour cet établissement.

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