Was charged $163 but receipt only states $117. Awaiting my reimbursement
Richard M.
Customer Reviews for Travelers Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Hole in gas tank. No communication at this location. Lock code was wrong. Took almost two hours to get into a working truck.
Brandi P.Cottonwood location was easy, fast, very friendly. I would recommend the cottonwood location to any one.
JULIA R.You are awsome!!!
STEPHEN N.Great place to rent from. Everything went smoothly!! I would highly recommend this location!!
Robert Y.The online 24/7 wasn't available@ this location my 9:00 appt.had to be 10:00 instead didn't find out until I got there at 9:00
Rodney B.Will DEFINITELY return to this location for my U-Haul rentals in the future. Friendly and yet Professional. A joy to do business with.
Judy C.These folks were super helpful, and super friendly. Robin even helped me readjust the hitch ball to get the trailer properly level. Wishing them the very best.
Scott W.Amazing customer service. Quality equipment and personalized recommendation for all of my needs. 10/10 will utilize their services again!
Kristina D.Not a thing as far as I'm concerned , you both were So exceptional I just love people like them when dealing with Business a positive and easy experience thank you have a wonderful day !👍😊✌🏼
karen G.Excellent service, very organized Definitely recommend the Cottonwood location.
MICHAEL R.One of the locations didn't record the mileage properly and I was charged for extra mileage. 238mi allowed, my trip was 208mi. and I was charged for 90mi. over!? I never went over 238mi.
Nathan A.Had great customer service! Would rent from again!
Devon N.I had a great experience here, Robin was super cool, fair and nice. Quick and easy service . Everything we needed to get our job done.
james C.I had an amazing experience
Mandy W.Both guys were very friendly, hooked everything up and made sure I was happy with everything before I left.
Mitchell N.Good people and Great service
MARK B.The Manager was great. I was running late and she checked for my message before giving my trailer to another customer.
ROBERT W.Very great people at this location. They are the nicest most friendly people you will ever meet in your life.
CHRISTOPHER B.This location was the best I have ever rented from they were very kind and enjoyable to rent from I will absolutely rent from them again!!
Jessica F.The Uhaul Representatives were very friendly, efficient, and fast. Easy on off highway location. Will utilize this if ever needed again!
KAREN E.The experience was welcoming and pleasant.
VERNON L.ez check in personal was very customer friendly
Patty P.Business owners very professional and listened to some minor issues with the rental. Front headlights were dimmed.
Maria S.I made my reservation on the website and waived the 75 insurance charge, opting to use my personal insurance. I was informed after my trip that they don't do that at smaller locations and I was forced to pay for it.
Mary H.I have rented at this location multiple times. They are good to their customers and want to help you get the most out of your rental. I appreciate the personal touch this site always delivers.
Suzanne C.This location is "natural terrain," the area where you pick up and drop off the equipment is dirt and grass. The dirt area needs to be graded, there were rough rocks and potholes. Otherwise the location is very convenient, clean, and well kept. The people there are very friendly, nice, and helpful.
Timothy B.Nothing. Thank you for being so helpful during our stressful move. You guys made it so much less stressful and helped us out when we needed it thank you so much
Venus S.They were awesome people
MICHAEL S.There is nothing you can do to improve! You guys went above and beyond to help me out and I can not thank you guys enough! You guys deserve a great big raise. I have never in my 66 years had such great service. Thank you again Margaret Meeks
MARGARET M.Great team! They explained in detail the specifics of the truck and the most frugal way to operate it. They also worked with me to insure that I had plenty of time and miles to complete my move. Merci!
Cindy C.Maybe shifting and foot pressure when hauling a very heavy load. I lost momentum going up a hill and almost came to a stop and apparently I started off too quick and the tranee didn't want to shift.
Victoria F.Nothing to improve. The service and equipment was excellent.
CHERYL P.Very nice experience. Thank you
ROXANNE W.Great service, very friendly staff
JONATHAN W.Excellent from start to finish. Thank you
Steve T.WE ARE ACTUALLY THE OWNER/OPERATOR OF THIS LOCATION. AS A COURTESY WE PERSONALLY PROVIDE ONLINE SERVICE FOR CHECKING IN FOR EACH AND EVERY CUSTOMER DUE TO THE CHALLENGES OF SELF-CHECK IN.
April H.Above excellent reception and help.
Robert C.This is the second time I have rented from this location. They are always so kind and helpful!
MELISSA B.Ensure all trailer lights are operating. The driver's side tail light located in front of fender was inoperative making it impossible to see the trailer behind you at night.
PHILLIP K.Nothing. I am very happy with them. I would hope that others share the same experience as I do with this Location.
KELLY B.I cant believe It cost me 84. dollars for a 19,95 rental. I understand some people messed up for others, but this you have to get the insurance is not good. that is my only complaint. my credit card company covers insurance, also my regular insurance covers rental.
ALVIN P.Awesome people. Great help. Fast service.
GARY C.Awesome interactions every time!
NORENE M.Robin was very helpful and professional!
LAURA D.Fast efficient and friendly. A pleasure to do business with!
BILLIE P.The owners and operaters are great,very helpful and courteous.I will recommend them at every opportunity.Thanks again,Dave P
David P.Great people running the UHaul in Cottonwood! Excellent experience.
BARRY K.Rien
Emmil S.The key didnt even work for the uhaul i had to sit there at my furst destination n frantically try to get it to work because u have to constantly turn it on n off. Then the back smelled heavily of marijuana (even though owner agreed he couldnt smell) so i returned this uhaul without finishing my work i needed done and went to another place to get help with moving.
DESTINEY K.I rented a pull behind trailer for a couple hours. Was told it only was going to cost $32.00. Ended up getting charged $107 on my card. When I called to see what happened I was told that I needed to call the 1-800 #. Still haven't gotten it resolved.
STEPHEN S.Nothing. They were friendly, knowledgeable, and professional. I have and will continue to recommend these people.
JOHN P.The woman who took care of my contract was very helpful and really knew what she was doing
Jim S.I t worked good for me, thank you. Plan on another rent soon.
NELDA M.Great customer service!
MEL H.The people were very friendly and explained everything clearly, and with kindness. Was my Personal best at renting a vehicle for any reason. Hopefully I won't have to move again But if so,I am coming back!
MARK L.