Le client n'a pas laissé de commentaire.Joshua O.
Customer Reviews for Travelodge Gallipolis
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented for 5 days because it was required and wanted to return before the 5 days were up but was told that I would not receive any refund. I ended up keeping the trailer just because I rented it for the 5 days. This is wrong and needs to change.Henry T.
Le client n'a pas laissé de commentaire.Laura A.
Staff was very pleasant and efficient. Thank you for your availability and help. Je les recommande fortement.BEN J.
For the most part the truck was clean. There was some mud in the floorboard, but it really didn't impact me. Glad to have convenient access to the truck. Thanks,Larry M.
Le client n'a pas laissé de commentaire.Samuel W.
Very simple, quick and easyGREGORY M.
Le client n'a pas laissé de commentaire.Phyllip S.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.KENT L.
Indifferent customer service.Richard S.
Dirty cab and cargo areaRichard S.
Service was poor. There was a delay in getting the rental picked up due to no one being at the front desk. I waited 15+ minutes and the person working the service desk had a small child that was crying and it took attention away from my rental experience. I've rented (3) different times at this location and this experience was subpar. I would like to see improvements and communication improved as I rented furniture covers (which I never used) and they didn't inform me I had to return those. I had to make arrangements to return the 24 covers I rented due to the lack of communication several hours earlier. They did not check the van mileage, so I have no idea what I actually paid for. Overall it was the poorest experience I've had with renting.Tomma R.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Cody C.
Le client n'a pas laissé de commentaire.Barbara O.
The truck was very dirty inside. Their system needs updated as well.Linda C.
Le client n'a pas laissé de commentaire.Robert S.
The experience at this store was absolutely horrible. An Indian gentleman was there but in the back. It took me hollering 2 times to get him out there to assist me. He didn't say one word to me but instead picked up his phone and called someone. He kept putting his hand up quite rudely. I told the lady on the phone I was returning a trailer and that I needed help to unhook it since I couldn't lift it with the downhill angle. The lady asked for the teailer number and sp i motioned the man to follow me. He went back to the backroom. I had to holler again because he left me and another gentle waiting on him. I asked again when the man came out and he said something in a forgin language. I felt as if I was bothering him. I told him I had the trailer nunber but he shue Shue me out the door without taking it or calling the woman ba800-037. On my way out I asked one of the other customers to help me. We got it off and safe from rolling... Next few days we get a call asking about the uhaul we returned. No one checked it in. Very unprofessional and.i will never choose this locationLauren M.
Le client n'a pas laissé de commentaire.Zev B.
Send them somewhere other than Lancaster or Gallipolis. Once again very unprofessional!!! I'm in customer service business and have never paid for a worst experience. Again would happily explain in a conversation how poorly I was treatedJesse S.
Ot couldn't have gone any better.Mike D.
Snow storm had came threw closing the interstate and manager said roads where safe enough to drive on from Kentucky to West Virginia with our six month old to return truck on time wouldn't allow us to have the truck for a day without paying even with bad road conditions.Doug T.
Le client n'a pas laissé de commentaire.Edward S.
Le client n'a pas laissé de commentaire.Matthew B.
The truck was not cleaned inside. The steering wheel is out of alignment and the transmission was slipping. Truck was hard to start at times. Truck just needs a good maintenance. Staff was very pleasant and service was good.GLADYS H.
Clean trucks. Be knowledgeable about securing cars to haulers. It was all guess work. Both men said they knew nothing about securing vehicle to the hauler.Debra M.
Le client n'a pas laissé de commentaire.Greg P.
The truck we rented was not well maintained. It felt like a death trap driving down the road. The staff at the location are very rude.William Travis K.
Would only recommend this location to who needed U Haul in the region, only because they appear to be the only U Haul with pick up truck or small van. The cab of the vehicle I got (the small van) was absolutely filthy, seats appear to never be cleaned. The cleanliness of the cab was the worst I've ever seen. The van's gas gauge was below EMPTY and the page showing the amount of gas in it was marker quarter of tank. I had to return to the office an get that corrected. The dash indicator was stuck on statement, "RR Tire pressure is low. Air up RR Tire". I checked this when I got gas and found that all tires were reading the same pressure./ No need to air up the right rear! Its obvious that there was no effort to check the vehicle when it was returned by the last user or maintain it in a condition that meets average U-Haul standards that I am used to. I have rented a multitude of U-Hauls, Budget and Enterprise vehicles over the past 50 years. There is serious room for improvement at this location.mike Z.
Need no improvement. Service is excellentPhillip D.
Worst customer service I've ever seen in my life!!Jeff D.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.Roger C.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Audie S.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.geraldine T.
There was a problem getting the size truck I reserved. They gave me the next size up for the same price. They were very nice.James S.
Le client n'a pas laissé de commentaire.JEROME H.
He was very professional even seeing that I was frustrated with the whole run around with Uhaul, He took care of the situation very fast and without any complaints and was very nice throughout. I would highly recommend this location!!!DIANA M.
Le client n'a pas laissé de commentaire.JEFFREY A.
Le client n'a pas laissé de commentaire.Courtney M.
Le client n'a pas laissé de commentaire.Michael C.