Évaluations des clients Travelodge Suffolk

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Travelodge Suffolk

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GLORIA S.
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Not sure why a protection was included in the price without my permission.

Kenneth T.
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Le client n'a pas laissé de commentaire.

tommy G.
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I really like the Econo Lodge staff. Easy to deal with. Always friendly.

heather C.
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The wait was excruciating. took me 3 hrs total. Had to buy equiptment i needed elsewhere. Returned, and The attendent was having computer issues and had a difficult time paying.

Douglas B.
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Le client n'a pas laissé de commentaire.

KEITHAMBROSE S.
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Le client n'a pas laissé de commentaire.

Mary B.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Rental process was terrible. Showed up and the employee was unsure of what to do. The first person was unable to hook up the trailer and even tried to tell me it was ready to go, despite the hookup being clearly not fully on the ball hitch. Then the second person who came was given the wrong information. Then I had to help them take all of the used, unfolded blankets from the back because the original employee would not. It took nearly 40 minutes for me to pickup and drive off.

Hassan R.
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Le client n'a pas laissé de commentaire.

Muhammad R.
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convenient location and very friendly staff

Alma D.
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Le client n'a pas laissé de commentaire.

Muhammad R.
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Fast, Friendly & professional staff. Keep up the good work. I'll definitely rent from you again.

Jeff B.
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At first they couldn't find our reservation. Then I mentioned that the reservation had two dollys listed, but we only ordered one. I asked if they could please remove it, but they NEVER did. And they never told me where the dolly was that we ordered. I thought it would have been in the trailer. We drove 30 mins home only to find out it wasn't there. Very aggravating and so unprofessional.

Breon S.
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Le client n'a pas laissé de commentaire.

luz R.
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The clerk was helpful and professional!

Achankeng A.
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Le client n'a pas laissé de commentaire.

BATHSHEBA W.
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The location looks absolutely terrible. It's dirty and run down. They make it impossible to do contactless pickup and drop off. There is no drop box for the keys and the staff refused to take them. On pickup there is no pick up area besides at the desk which is not contactless.

Angela M.
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No improvement is needed

SIMONNEIL HARTLE E.
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Le client n'a pas laissé de commentaire.

THOMAS,PATRICK C.
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Looks like an abandoned run down hotel from the outside. Key drop is in lobby which is equally run down and sketchy.

Sarah G.
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Great Customer Service

Scott B.
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Clean fast and friendly

Muhammad R.
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By far the best U-HAUL place in Suffolk. Five stars ?? ?? ?? ?? ??.

Kathleen C.
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Le client n'a pas laissé de commentaire.

Muhammad R.
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Very convenient location & excellent customer service

Tonja H.
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Extremely helpful and very nice! Keep in mind this is a 24 hour location so it's super convenient! A+++

David H.
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Great experience overall . Manager on duty made it a smooth experience!

Tiffany H.
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Great customer service!!! Will definitely rent their again

raymond W.
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Le client n'a pas laissé de commentaire.

joshua K.
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Le client n'a pas laissé de commentaire.

Rafael G.
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Le client n'a pas laissé de commentaire.

Muhammad R.
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Excellent customer service.

George M.
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Le client n'a pas laissé de commentaire.

Muhammad R.
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Convenient location & excellent service.

Kelly D.
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The drop location that was originally scheduled, which was 4 miles from our new home, did not exist. I got an email from UHaul 5 days later saying to bring to another location....20+ miles away. So between the extra miles we had to drive to the pick up location and the drop location, we drove an additional 80 miles, I asked them to waive the gas charge of $21 and the customer service rep left me on hold for 30 minutes and I had to explain it all to another person who was not the manager I asked for. Our entire experience was horrible. I have been using U Haul for 30 years. I have never had this much trouble. I filed a claim, hopefully they will make this right.

Arleen T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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