Customer Reviews for The Nest Hotel
(U-Haul Neighborhood Dealer)

162 évaluations

2864 Pruden Blvd   Suffolk, VA 23434

(757) 925-0481

Heures d’ouverture

  • Mon-Sun: 24 hours

Services dans cet établissement :

Pour nous contacter

(757) 925-0481

2864 Pruden Blvd
Suffolk, VA 23434

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 24 hours
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Very friendly staff at The Nest. I have used them for my U-Haul needs many times. Thanks again for a pleasent experience.

Thomas Galbreath 
Évaluation :
5

Easier

DAVIDJOSEPH MASTERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Allen 
Évaluation :
1

There is no sign or information about where to pick up the keys, I found out I have to go inside after talking to 3 different agents after MY MOBILE PICKUP said it was canceled. The place does not look open or safe to be around, it stinks inside also. IT WAS NOT MY PICK in the first place, I am unsure why Uhaul or someone else changed it, had I knew it was like that I would have canceled.

Shana Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolaus Boland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn Ainsley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pedro Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Came right out to help us. Very nice!

michael godby 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew Perkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
3

It was a rather uncomfortable environment It felt awkward. There was no one at the desk upon our arrival. There was a man in the corner of the reception area that was asleep in a stool in front of gambling machines. The person who helped us check the truck in had very little to say. I was supposed to receive an emailed receipt of the return which never came to me. I was not able to review the final statement.

DONNA SAMARAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary Carter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cary carter 
Évaluation :
5

The only drawback of renting from this location is accessibility which is not the fault of the business but the location of the building in relation to the highway infrastructure. Approaching from the north, there's no LEFT access into the business property. One must pass the location, proceed up to the road changing from 4-lane with median to 4-lane without median and if safe, due to normally huge volumes of traffic in that area, make a u-turn to head back to the location. If heavy traffic, one must continue farther from the location to search for a traffic light or other business to whip into to turn around and head back to the location. This is an inconvenience which could potentially be hazardous, especially when returning a very large truck having to make a u-turn in consistent heavy traffic for that area. Again, this annoyance is NOT the fault of the U-haul business and it's owners and beyond that, I would highly recommend this location as the gentleman that helped us with our last minute need for a rental truck, was very informative, friendly and made the entire transaction easy and painless. It was overall a uncomplicated, non-stressful, pleasant experience and even with the headache of actually getting into the business' parking lot from the highway, I will definitely check this location FIRST when needing future rentals.

Carey Harris 
Évaluation :
4

Computer would not upload drivers license and was very slow. Also the trailer I reserved was not available had to rent a larger one.

Timothy DeBoer 
Évaluation :
3

Make sure sure everything is in working order before renting.

Michael Kane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie HALE 
Évaluation :
4

It was difficult to find as the company had just relocated to this new location. It is an excellent idea to team with a hotel that offers service 24 hours.

Kathleen Alexander 
Évaluation :
1

I asked for confirmation that I was dropping the truck off and was told I'd get an email. I was very uncomfortable. He did not go outside and even look that the vehicle was there. I was concerned if damage was done or the truck was stolen I had no proof that I returned it. I was also concerned that someone else could have used if and damaged/put miles on it and I would be charged. Very uneasy experience.

Dawn Marhcant-Wilson 
Évaluation :
3

Walked in, fella knew who I was and took my keys, easy 2min transaction.

TRAVIS GREEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Meek 
Évaluation :
1

Didn't have dolly I had rented. Did not help with hook up or show me where trailer was located, could not access my online check in.

Daryl Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Faulkner 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill Staton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Fischer 
Évaluation :
5

Excellent location for Virginia Beach area shuttles. Trucks are the newer ones. Hotel, shuttle truck and fuel stop all in one location.

Michael Bowen 
Évaluation :
4

Visor would not stay up, smelled like weed, check engine light on, flat spot on front right tire.

John Webster 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gene Brown 
Évaluation :
3

Gentlemen was hard to understand, while he did everything correctly he was very slow. Everything was processed on line ahead of time.

Donna Smith 
Évaluation :
4

Good location

Joeseph Miller 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Barto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

artis JR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Sharbor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travelodge U-Haul 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travelodge U-Haul 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Saddlemire 
Évaluation :
3

I was charged the safe move insurance when I told them I didn't want it. I was told I had to call Uhaul. I called Uhaul and was put in a callback que. I received a call back the next day to be told that the insurance couldn't be removed because I had already returned the truck. Smh… this is a lose, lose situation.

Erika Stewart 
Évaluation :
3

No comment

Joseph Alexander 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin Banks 
Évaluation :
5

Keep giving that good good customer service. Merci

Annette Waddler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
3

It was at a motel but the manager was nice. Everything went smooth

Janel Farmer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetria Warren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Masterson 
Évaluation :
1

The location is a motel that doesn't have any UHUAL branding or information that confirms you are at the correct address. The telephone number listed on the reservation just rang and eventually an automated recording came on stating the number was not valid. Eventually I just drove back to the address on the reservation and went inside to confirm the address and the nature of my business, the motel desk clerk tells ask me if I could hook up the UHAUL car transport because he does not do any hook-ups. I call customer service right in front of him and file a complaint. My Daughter and Husband (who were involved in a car accident earlier that day and couldn't get a tow truck, which is why I was renting a car transporter) helped me connect the trailer. There wasn't a wire for the tail lights. My husband goes back to the desk clerk to ask for the wire only to be told to check the other equipment behind the build to find a wire. Eventually my husband found it, we connected it and checked the lights. The desk clerk never came out to assist or verify anything. When we were exiting the lot, the desk clerk came to the door and waved us down saying he had to take pictures of our connection and license plate. He took the picture on hi cellphone while smoking a cigarette. I have never rented equipment from UHAUL and had to hook it up myself or look for the necessary safety equipment (wiring). The service and equipment was poor. And the driver side front trailer tire pressure was low. We discovered that once we drove all the way back to Williamsburg and loaded up the wrecked 2005 Kia Sportage. We had to air the tire up off of exit 238 in Williamsburg before we could take the vehicle to the collision center and then return the equipment back to Suffolk. I was told that I would received a call from the Regional Manager Edward Dawson by 8/15/2022. As of 11AM 8/15/2022, I have not received a call. I will continue to follow-up as equipment and service was not worth the price paid. As well as I stayed on the phone with customer service for 48 minutes( two different representatives, who were polite) to file the initial complaint.

PORTIA jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie rosser 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFERY CARY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Landell Rhodes 
Évaluation :
4

The app to return the truck kept going to a white Screen and prevented the return process to go smoothly.

Austin Newell 
Évaluation :
1

Manager wanted to scam, said don't put the key in box and give it to me. I'll submit it tomorrow. Submitted truck next day with 20+ miles. Charged cleaning charge despite truck not having anything in it.

Gaurang Prabhu 
Évaluation :
3

When I arrived to pick up my trailer, the attendant printed my reservation and it was for the wrong Type of trailer. I reserved a cargo trailer and he tried to give me some type of auto trailer. He said he didn't change anything on my reservation, but I had a picture of the cargo trailer I reserved on my email. And then on top of that the equipment he had on site didn't match what was in the system. He gave me a second trailer that didn't exist on his lot. Third time is a charm and I ended up getting what I rented just 20 minutes later than planned.

Michael Johnson 
Évaluation :
5

Great experience!

Joseph Weisenburger 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Mckinney 
Évaluation :
4

Maybe a entry sign on the door

Maurice Kemp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Rabbani 
Évaluation :
3

They always try to add insurance without telling or asking. Even though I scheduled online and did pre pickup online they still attempted to go back and add it. I had to request to have it removed. They snuck it by me the last 2 times

James Morrison 
Évaluation :
5

Good job.

TIMOTHYWAYNE SMITH 
Évaluation :
1

I sent a complaint in. I would do away with this place and any place that is ran the same way this place is. If you don’t care about the face or name of your company then you will be fine.

THOMASWAYNE HARRELL 
Évaluation :
1

Truck needed a windshield wiper and the gentleman there treated me like crap cussed at me and belittled me...worst service I ever...

JIMMY HALE 
Évaluation :
3

Customer friendly staff but location is at an abandoned looking travel lodge motel site. Unimpressive to say the least. Most people would not be able to locate this place as a uhaul establishment.

DARRYL GREEN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abel Nuno 
Évaluation :
2

The location was a closed Travel Lodge Hotel. It was not well illuminated and I almost missed ti. However it was conveniently located and the one staff member on duty at the counter was friendly and very helpful.

ALAN RAPHAEL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad Holt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas catherine watsonn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTINANN THOMPSON 
Évaluation :
4

Truck needs a lot of maintenance. Very dangerous to drive as the steering wheel has way too much play in it. Every bump you hit it throws the truck way off balance.

ANDREWTAYLOR LANIER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert Portalatin 
Évaluation :
4

The travel lodge is apparently out of business and the location is neither inviting nor secure. However, the drop off was easy using the app.

Jonathan Gandy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN RABBANI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNITAYOUDONUS CHAPMAN 
Évaluation :
3

Needed someone to lift tongue of tow dolly because I had surgery 7 days earlier. The manager said he couldn't do it.

SAMJIMMIE WORRELL 3RD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob Griffin 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page