Évaluations des clients Tread Kings

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tread Kings

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Patricia M. le

Évaluation :

Trucks and trailers were on the side of the road and in the yard of a home across the street from the business.

Allen S. le

Évaluation :

This location is entirely run over a cell phone. No help in hooking up the trailer, checking lights, etc. If I had been older of less capable, I would not have been able to attach the trailer. It was parked on a hill with no way to attach it to the receiver. I had to pull it over the parking chalks (boards) and pull it into the street. Very unsafe. I was almost unable to lift the tongue far enough to attach it. The individual running this place, did show up, but left shortly after telling me to make the reservation on line. He never returned to assist.

Allen S. le

Évaluation :

All business conducted by cell phone. Nobody showed up for a pre inspection, to assist with hooking up the trailer, or provide any paperwork or discuss the various insurance options. Individual was hard to understand on the phone.

Diane L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. le

Évaluation :

The person running the place wasn’t even there we had to call them and they told us to take the truck and hook up to a trailer OURSELVES it was outrageous.

keith R. le

Évaluation :

Nothing. Drop off was quick and easy.

JOHN A. le

Évaluation :

The pick up location was abandoned for two days. All the trucks were unlocked with the keys in them. I never spoke to anyone at Tread Kings. Uhaul had to give me permission to take the truck I rented. I felt like I was stealing it. I was very uncomfortable. The truck itself was vibrating and bouncing during breaking, And needs to be inspected by professional. The drop off location asked me to move the truck after I dropped it off. Then when I said I shouldn't be moving vehicles around their property, the manager got mad and moved it himself then charged me 25 dollars for clean up. As a Uhaul dealer, I know what a clean truck looks like. The blankets were piled near the door but they weren't folded...the rest was spotless. In 40 years, this was my worst experience with Uhaul.

Terry N. le

Évaluation :

The facility didn’t have a furniture dolly or moving blankets. The dealer was nice but he didn’t even know what a hand truck was, LOL!! The truck was AWESOME though!!

GRANT G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brenda Y. le

Évaluation :

The shop owner never bothered to show up so we had to do an over the phone with a uhaul rep from the 800 number. Luckily my husband knew how to hook it to the tow ball and plug everything in. We were originally scheduled to pick up in Youngstown, but the tail light was broke on that dolly so they had to send us somewhere else. Youngstown was 31miles further than the uhaul where we got the truck, then had to go another 30+ miles to Blountstown to get the dolly. It was overall a huge hassle to get what we needed to move. We made the reservation 1 month prior to the move, yet still had to go to separate locations for different pieces of equipment reserved for the move. Very disappointing considering we had to get the truck in Panama City at 10am and after the hassle of two locations for the tow dolly finally made it home at 2:30pm. Needless to say that cut into our loading time and made the move that much more stressful. I don’t know if I will use uhaul again if and when we move ever again. I don’t understand why we had to go to different places to pick up everything we reserved in store one month prior to our move. Oh and to top it off, they didn’t give us the utility dolly we ordered and paid for when we got the truck, so after coming back from Blountstown we had to go back by the store in Panama City for that. All around a very frustrating experience.

kenya B. le

Évaluation :

Continue with the good customer service thanks!

Lonnie Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

ordean P. le

Évaluation :

Just keep up the good work. Being helpful, kind, considerate, respectful.

Carl P. le

Évaluation :

Le client n'a pas laissé de commentaire.

LINDA S. le

Évaluation :

Great service!! Better knowledge by phone specialist on location of u-haul locations when trying to rent vehicle.

merrill H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEAN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL D. le

Évaluation :

Le client n'a pas laissé de commentaire.

sheldon B. le

Évaluation :

This location is an excellent representative for your company's service and equipment quality. It is also "country friendly".

ROBERT K. le

Évaluation :

I couldn't get the Car Trailer to work because the mess was all tangled up in the wench. I'd have these ready to go with no problems. It cost me a second 200 mile round trip!

HEATHER H. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID K. le

Évaluation :

The renter was very friendly and helpful. The seatbelt was broken and the light and warning buzzer would not stop. The plastic for the seat belt was missing looks like someone had tried to fix the switch. Smelled like beer.

RONALD O. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHERRY B. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD R. le

Évaluation :

Wendy was very helpful and friendly. I recommend her service to anyone.

DAVE G. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER G. le

Évaluation :

Le client n'a pas laissé de commentaire.

TRACY D. le

Évaluation :

Le client n'a pas laissé de commentaire.

LEANNE D. le

Évaluation :

Le client n'a pas laissé de commentaire.

DON O. le

Évaluation :

Horrible junk truck..... Not the dealers fault.... Company needs to upgrade .... High rates...poor equipment...

ANDREW G. le

Évaluation :

I can't think of any ways to improve... you guys ROCK!!! Thanks very much

tom T. le

Évaluation :

Wendy was very helpful. Truck worked great.

DON O. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHASE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DARLENE K. le

Évaluation :

Le client n'a pas laissé de commentaire.

GREG H. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS F. le

Évaluation :

only dropped off the truck

GARY W. le

Évaluation :

Le client n'a pas laissé de commentaire.

CLIFF P. le

Évaluation :

Van was wonderful and service was spectacular! Thanks again!

NANCY S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES A. le

Évaluation :

The representative (Wendy) that I dealt with was very professional. She not only went over how the trailer hooks up but made sure that all of the lights worked and everything was attached properly. Great experience... I will rent there again.

ALANNA C. le

Évaluation :

We got in and out very quickly. Truck was clean and very nice.

KATHY P. le

Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS B. le

Évaluation :

The manager of this location was very friendly, professional and courteous. The location, however, is in very bad repair and could use a major remodeling job. Also, when I reserved the truck last week, the pickup location was for the Coldwater Road U-Haul location in Fort Wayne. I received a call on Thursday stating that I had to drive to Kendallville (40 minutes from Ft. Wayne) to pickup the truck. That cost me at least $10 to $15 in additional fuel, and no allowance was made for that - not to mention the additional 1.5 hours wasted from an already busy day of moving. Lots of mention was made about all the fees I would incur for not re-fueling the truck, or for not cleaning it out after using it, or for not folding the furniture blankets, but no mention was made of the time and fuel I was forced to donate to U-Haul due to having to pickup in Kendallville.

CHARLOTTE P. le

Évaluation :

Le client n'a pas laissé de commentaire.

RANDAL A. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS B. le

Évaluation :

Very rude..bad location...poorly lit parking lot.

RONALD J. le

Évaluation :

Le client n'a pas laissé de commentaire.

TERESA T. le

Évaluation :

Le client n'a pas laissé de commentaire.

GLEN S. le

Évaluation :

Le client n'a pas laissé de commentaire.

TROY R. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVE K. le

Évaluation :

Wendy is very personable and easy to deal with, i will go back

RON F. le

Évaluation :

Le client n'a pas laissé de commentaire.

KASSIE B. le

Évaluation :

We dropped the truck off after hours, so I can't really say one way or another.

RICHARD O. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES N. le

Évaluation :

nothing

LEAH J. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONNA C. le

Évaluation :

Le client n'a pas laissé de commentaire.

TERESA C. le

Évaluation :

I will rent from here again.

DEBBIE K. le

Évaluation :

Le client n'a pas laissé de commentaire.

MONIQUE A. le

Évaluation :

Le client n'a pas laissé de commentaire.

PAUL W. le

Évaluation :

Le client n'a pas laissé de commentaire.

EDNA P. le

Évaluation :

Very nice experience.

SANDRA L. le

Évaluation :

Great service.

NICOLE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rita P. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSH W. le

Évaluation :

Dirty cluttered said my deposit would be in mail in a couple days been 10 days still haven't received it

Brad C. le

Évaluation :

Very disappointed in uhaul as a company. I reserved a 26' truck but instead the only thing available was a 20' and 6x12 trailer. This did not allow me to move all my belongings and I was still charged the same amount as the 26' truck. I guess customers are not that important to uhaul. I would and should have received a reduction in cost due to the inconvenience that was caused by uhaul.

KENNETH R. le

Évaluation :

Nice people and easy drop off

DAVID A. le

Évaluation :

When I initially called on this truck I was kept on hold for 35 min and then I hung up. Terribly frustrating. I then did it online . I could not get the truck at the location I choose either.

ROLAND G. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN R. le

Évaluation :

No one was at this location for drop off of the truck. Sign said closed at 12:30 pm in the afternoon.

WALTER J. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JIM N. le

Évaluation :

Wendy's efficiency and eagerness to be helpful was the highlight, plus very well-maintained and clean equipment and supplies. A very pleasant experience.

BARB C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jim N. le

Évaluation :

Relocating this office to a more pleasant location will be helpful to the overall experience. Right now it's at the back of a vacant dirt parking lot, in what looks like a garage. Facility was dark, cramped and cold. Wendy was knowledgeable, helpful and friendly. Truck was outstanding...very clean and well-maintained. Items purchased were clean, though selection was considerably smaller than an office about 25 miles away with much greater volume.

JAMMIE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS D. le

Évaluation :

Le client n'a pas laissé de commentaire.

DOUG G. le

Évaluation :

This location needs some work to make it inviting to the public. The steps to the office area that you first see were not shoveled after got up on platform I saw the other end was shoveled. Then drop off box for keys did not look very secure (a locked mailbox ?)

JAMES A. le

Évaluation :

The office area was cramped and under-heated. There were no rest facilities. (Allegedly, the pipes were frozen.) The staff was friendly and helpful, and the owner (Wendy) remembered me from a transaction that happened more than two years ago. Very nice.

MIKE J. le

Évaluation :

Le client n'a pas laissé de commentaire.

BARNEY B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy H. le

Évaluation :

Le client n'a pas laissé de commentaire.

NEIL L. le

Évaluation :

Wendy was most accommodating to my needs. Even came in on her day off to provide the truck for me in the evening when my helpers for loading could not be available until after their work hours. This was more than her job called for and I cannot express my gratitude enough for this extraordinary service! Thank you Wendy!

CHRISTINA P. le

Évaluation :

The lady that runs this location is very rude. The chart that was supplied for pricing to refill the gas tank was way off. Not a good experience at all. I will never rent from this location again

DONALD S. le

Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG M. le

Évaluation :

Le client n'a pas laissé de commentaire.

RHONDA K. le

Évaluation :

Wendy was so nice and helpful. Will definitely use her location for our next move.

Tyler B. le

Évaluation :

I loved the early check in.

RUSSEL R. le

Évaluation :

Safety chains were a little long.

JOSEPH M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID K. le

Évaluation :

Excellent Rental Experience. Wendy is very help-full and acomadatimg

sheryl H. le

Évaluation :

the running lights on the trailer did not work and we did not find this out until it got dark

Warren R. le

Évaluation :

Need to note that reservations are required on Sunday on the Internet. Found this out after arriving on location.

LINDA C. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan G. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES G. le

Évaluation :

Le client n'a pas laissé de commentaire.