The fuel gauge was inaccurate which resulted in additional charges.
Thomas M.
Customer Reviews for Treasure Chest Hunt And Save
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mileage out was wrong, I made this comment to the employee, but I was ignored, I was overcharged with 8 miles, being gentle does not mean being honest
PABLO T.We did an after hours drop off. The website instructions were easy to follow.
Diana B.1. I was charged for 5 days instead of 4 days. The Cargo Van was brought back at aprx. 5:30pm yesterday, 9/11/23. The receipt has it being returned today, 9/12, at 10:48 am. That is not true, and the extra day ($19,99) needs to be refunded to my account. 2. I was charged a $25 cleaning fee. The van was in the same condition when it was dropped off as it was when it was picked up. There was no trash or anything in the van that would cause me to be charged a $25 cleaning fee. That $25 fee needs to be refunded to my account. 3. I was charged $30 for fuel service fee. That is an error. The van had more gas in it when it was brought back than it had when it was picked up. The van was almost on “E†(the first little notch after “Eâ€) when picked up. That $30 fee needs to be refunded to my account. 4. I was charged $14 for fuel. That is an error. The truck didn't need any more gas. As I said, it was brought back with more gas in it than when it was picked up. That $14 fee needs to be refunded to my account. 5. I definitely did not go 129,2 miles during the rental period. If anything, I went no more than 90 miles during the rental period. That $89,15 charge for mileage needs to be adjusted and the difference needs to be refunded to my account.
O'Neal B.Great service. Thank you!
Netra T.No equipment available
Ulysses C.This location was close to our house and the agents were helpful and friendly.
Jeremy M.The problem is your self pick up. Even when my location is turned on, your app kept telling me I am not at the pickup location. This is the second time I am experiment this issue
Ephraim N.Very professional
Larry R.Not charge customer fees for gas when customer returned the vehicle with the initial amount of gas.
Maria R.Good service
Kadiatu S.The trailer was great and the people at Treasure Chest were so nice and fast. Will definitely use them again.
Karsten H.Excellent customer service. Michael & coworker were very personable and helped ease the process very smooth. Liked the ‘Gangnam style'!
Samuel G.The staff (Audia) was helpful and professional. Very satisfied with my rental process.
MORGAN M.do not over charge them for 2 additional days and add on safe move with out customers permission.
JONG J.Treasure hunt uhaul branch all ways take great care of me I will definitely be back
Kadiatu S.There was loud music playing and seemed out of place for a business transaction.
Justin B.I love how do you they handle my situation.good service .
Alemayhu F.This is a dealer that was assigned to me after my original reservation location. They were not able to provide the size that was requested and confirmed, did not contact Uhaul to fix the issue and instead recommended I call to get a refund sorted after the fact. They did not provide the refund themselves after the owner promised and the next day they seem to have ceased from being a Uhaul dealer since all the equipment disappeared â€" Twilight zone style. This experience makes me distrust dealers completely, never again.
Dinggana N.just keep doing what you are doing
FREDERICK O.The vehicle was dirty and not swept out when I picked it up. I annotated it was dirty when I picked it up and uploaded a picture. When I returned it the lady said she would incheck it later and 3 days after return I was charged a $25 cleaning fee. Please refund the $25. Merci.
MICHAELJOSEPH T.Excellent service at departure and arrival locations.
Ricky S.Excellent service
Muhammed S.Nothing, everything was excellent .
Genner G.Your services are good.
Yunny A.There was supposed to be a utility cart and a dolly. There was not anything in the van. I picked up mobile because I had to be at my target location before the store opened. Not having the equipment I rented put me behind. I had to stop at another uhaul to pick them up later that morning
Lauren D.Thanks. Very easy and convenient.
AUDREY C.I'm old school and would like a paper copy of the receipt. I've gotten one from the many other times I have used Uhaul. Other than that, they were fine.
Tricia D.outstanding service, quick and efficient
FREDLEE M.The whole transaction was seamless. I would not change anything.
Allen W.The guys were really friendly, and helped us too
Naser B.Vehicle was damaged and not marked. Ordered cover blankets and those weren't available but they were removed from my contract.
Michael H.got charged a extra 30 for nothing
dylan R.Nice newer truck, very clean and easy pick up and drop off!
ANGELAMARIE M.The truck that I used needed and alignment job. I had to turn the steering almost to the 3 o'clock position to keep it straight on the road. This is very dangerous and inconvenient on a 16 hour drive especially when towing a vehicle. This is not the quality I have come to expect from uhual. Being military I have used this company almost a dozen times and I will be moving the rest of my family from VA to FL in the next ten days. This experience and the lack of attention to fix the issue in anyway has made me consider using a different company for my future moves.
Brandon S.Great service for uhaul plus its inside the coolest store!! So many great deals!! I just went to rent a uhaul and to my surprise ended up leaving with a bunch a great items to decorate the new house. Thanks
Jasmine C.Friendly, Excellent service. They saw me pull into the parking lot and met me outside and directed me where to park the equipment. Rather than myself having to go into the store. Courteous and personable. Great experience.
Charles P.