Customer Reviews for Treasure Valley Windshield
(U-Haul Neighborhood Dealer)

488 évaluations

1965 NW 9th St   Ontario, OR 97914

(541) 889-4822

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(541) 889-4822

1965 NW 9th St
Ontario, OR 97914

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Lee 
Évaluation :
5

He made every effort to take care of my last minute need.

Roland Handel 
Évaluation :
3

I bought the insurance, but when I later received the contact via email, Section 13 incorrectly stated "I HAVE ELECTED NOT TO PURCHASE ADDITIONAL PROTECTION FOR THIS RENTAL. I ACKNOWLEDGE THAT I WILL BE RESPONSIBLE FOR ANY AND ALL DAMAGE TO THE EQUIPMENT DURING THIS RENTAL.". Also, we clearly stated that my husband was to be the Authorized Driver & provided his driver's license info, but we later found the documents incorrectly named me as the Authorized Driver, even though no driver's license info was provided.

Linda Kelley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Knighten 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe Ambrecht 
Évaluation :
5

The only complaint I can have is for U-Haul themselves. They need to have an aerodynamic style trailer. Gas mileage was a little high hauling this square style.

Levi Patterson 
Évaluation :
5

Fast and effective service

Steven Brittain 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda Olsen 
Évaluation :
1

Customer service was awful. I called to inform them that the truck was almost empty on gas and the man claimed that he put a quarter of a tank in the night before. It was not at a quarter and I have never rented a uhaul that wasn't full before. You pick it up full and return it full, right? So we filled it up half way and I asked if I could be reimbursed for the extra gas that we had left in it? I also had a receipt proof, time stamps, etc. the man said, nope that's your fault for putting too much in. Just super weird and sketchy experience.

Allison Goodman 
Évaluation :
5

Representative was very professional

Jovani Jaurez 
Évaluation :
3

I already stated my complaint but that's not with the Ontario location or maybe it is I don't know but I signed some up in weiser and that truck was broken so I wanted to picking the truck up in Ontario so I don't know who they will complaint lies with but I really would like it to be addressed

Jill Shigaki 
Évaluation :
5

The rental went smooth, I was able to return the car dolly within 2 hours even after the business had closed...easy peasy.

Steve Warden 
Évaluation :
5

Very helpful and willing to accept delivery when we wanted to change location. Very accomodating!

Cathy Zacharias 
Évaluation :
5

I had to use a different trailer than the one I reserved a month in advance but it worked out, no fault on site it’s on the company.

Eugene Hollinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Rolland 
Évaluation :
3

After explaining to the guy working this location that my drop off point in Boise was closed because my storage unit was getting asphalt re-sealed. I was told I could drop off on Wednesday with no penalties. Wednesday came around, I dropped off in Ontario, got hit with Kate fees and mileage fees, and had to pay cash. Extremely questionable. I could have dropped the truck off in Boise and maybe only have to pay the late fees. This is also after the pickup being a day late, a smaller truck size, and wrong pickup location.

Pete Steffen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Abbott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Toll 
Évaluation :
5

Nothing. Very helpful.

Patrick Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Smith 
Évaluation :
1

The first truck he gave me had no gas in it. The second truck he gave me didn't fit the key. I had to go from truck to truck to figure out what key worked. I reserved this truck on line and rejected the insurance but set it up so I could fill out everything at pickup instead of online. When i arrived he sent me a link to my phone and informed me that was the only way he knew how to do contracts. He readded the insurance to the contract that I had rejected. I will never go to uhaul again. Horrible experience!

Travis Whitleley 
Évaluation :
3

The service was excellent. The owner was helpful, knowledgeable, and friendly. I would highly recommend renting from Treasure Valley windshield again.

Daniel Fritts 
Évaluation :
3

I declined all the extra BS they try to add to your order online but when I got there they charged me $8 for "Safe Tow" that I didn't want but didn't notice on my 2" phone screen. What a pain! So I spoke with Customer Service for 20 minutes and they made notes but they charged me anyway. I would think customers are worth more than $8.

Larry Coon 
Évaluation :
5

Such a friendly owner. Just a pleasant place to do business.

JAMES DAUGHERTY 
Évaluation :
5

Great guy to work with, he has always been very helpful and kind.

Bradley Cain 
Évaluation :
5

Nothing. Got the truck loaded it left and drove 21 hours only stopping for fuel.

Donna George 
Évaluation :
5

Second time renting from this location. Spectacular service even on short notice. Dick is friendly and knows his business. Will definitely recommend Treasure Valley Windshield.

Matthew Westgate 
Évaluation :
5

Dick, the gentleman who helped me, was very pleasant and professional!

STEVEN TERRY 
Évaluation :
5

My rental truck gas level was down 1/4. I was not told to bring it back at the same level. I filled the tank before returning the truck, so I incurred some extra cost. Everything else went fine and the overall cost was good.

Kenneth Laurance 
Évaluation :
4

I returned equipment after hours and did not go inside. While not a reflection on this location, I originally had requested to return the truck in Payette. I received a phone call from U-Haul asking if I would return the truck here, 3,2 miles away from my original request. I was then charged $2 for going over my mileage allotment by 2 miles. On principal alone, it was frustrating. $2 is not a big deal to complain but just odd to be asked to change my drop off then get charged the extra mileage.

John Griffith 
Évaluation :
5

Great assistance and very friendly.

Thomas Russo 
Évaluation :
5

I really appreciate this uhaul location. There were there when we really needed a uhaul and the rates are very affordable. We were late getting the uhaul returned but we got it worked out. I would recommend this location to everyone! Merci.

Cheri McVey 
Évaluation :
5

No improvement is needed. High 5 to Dick. Great costomer rep! Friendly great to deal with!

DOMINGO CARBAJAL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Rickard 
Évaluation :
5

My initial reservation was terrible. I arrived at the location and they were closed. I had to call customer service and the sent me across town to another location to get a truck. I was on a tight schedule already so this didn't help.

Teddi Houston 
Évaluation :
2

The location it self was fine. When it was time to get the combo to the lock to get the key for the U-Haul truck, the combo was already set and unlocked on the locked that I needed and the one above it. Truck(s) couldn't been stolen. The ride share or whatever was garbage. The app didn't work for poopy doodoo. I had to log in through the website to receive the truck and drop it off.

Jake Tappana 
Évaluation :
5

Great location. Good people. Couldn't have been easier for me. Thanks

Beau Bouton 
Évaluation :
5

Owner went above and beyond to help us. Didnt have the right connection on my pickup for uhaul trailer, he had an adapter piece he allowed us to use no extra charge you don't get that kind of customer service in the big cities

Lori Okelly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don Hinkle 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave Holliday 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikeal Dittli 
Évaluation :
5

Nothing! Was my 1st time renting. And the service was more then excellent!! They're most appreciated and would highly recommend them!!

sarah brocato 
Évaluation :
4

We had a 9am appointment to pickup the trailer. Fortunately the owner was there. He told us he didn't open until 10am. He took care of us anyway. Very friendly. Probably need to update the opening times of businesses providing U-Haul rentals. It would have been very disappointing if we had been held up for an hour. I would recommend Treasure Valley Windshield. The owner is very nice and helpful.

donna jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay Grosvenor 
Évaluation :
5

No ideas.

Sheryl Yano 
Évaluation :
5

Very Friendly & Kind

Lorie Galvin 
Évaluation :
5

Very friendly and helpful! Have used before, will always call this location 1st.

ANNETTE JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Golden 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny Montague 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY COFFIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra Leos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Figueroa 
Évaluation :
5

Nothing at all Dicks a great guy and very plesant.When i needed another truck be helped me do exactly that.

Kenneth Morgan 
Évaluation :
5

Was fantastic

Joseph Merrithew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON GALLOWAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASHAT ZAJI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBBY J NIESKENS 
Évaluation :
5

The customer service was top notch!

JASON WILLIAMS 
Évaluation :
5

Always easy and nice to deal with. Very good service

DENITA SHARP 
Évaluation :
5

Very helpful

Gary Welberg 
Évaluation :
5

Continue to provide a reliable equipment!

John Barrido 
Évaluation :
5

Excellent service by Dick Brotherton!

Rita Lewis 
Évaluation :
5

Dick did a great job getting us these trucks for us. It's a pleasure renting from him.

Rita Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY EDMONDSON 
Évaluation :
5

Good experience. Owner was easy to work with. The 8 x 12 trailer pulled well behind our 1/2 ton pickup.

joann smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA SHAMBAUGH 
Évaluation :
5

Great Service!

CORY CARMICHALL 
Évaluation :
4

We need to travel a distance and was raining the whole time. The unit felt old, there was a minor leak and the lights were not that great for a night travel.

John Barrido 
Évaluation :
4

Your digital/app requires a lot of steps. When returning at night in the dark it leaves customers very vulnerable being outside distracted in the dark and unfamiliar surroundings. There was also not an easy way in which to correct information. I believe I was charged for much more mileage because I entered an extra 0 at end, but once realized was told I'd have to go through the whole process again. I was unwilling to sta at dark location to solve the problem.

Jacob Anderson-Minshall 
Évaluation :
3

Continue doing good service.

RICHELL KEKELIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM POFAHL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Wren 
Évaluation :
3

Shocked I didn't get charged more after dropping off because that seems par generally when renting from uhaul or the Ontario location.

SETH UELTZEN 
Évaluation :
5

Super helpful with excellent choice and well kept vehicles.

Leland Clune 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE NEEDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM LANE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOWELL WHITED 
Évaluation :
5

The gentleman that runs this business was great to work with. Je les recommande fortement. 

Steve Huss 
Évaluation :
5

Very satisfied.

Virginia Lange 
Évaluation :
5

Make the website easier to get help when needed.

Martin Lensch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE PARRA HUERTA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA NEWTON FALLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON KREIDE 
Évaluation :
5

Nothing needs changed as it is being ran with professionalism and with a friendly attitude.

ANTONIO VARGAS JR 
Évaluation :
5

Great knowledge of the equipment was able answer my questions, and removed my concerns. Excellent customer service through the entire rental processs....I will continue to definitely recommend Treasure Valley Windhoek for uhaul needs.

RUBEN CHAVEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO MELENDREZ 
Évaluation :
5

The communications to locate & provide a truck, outstanding The service to pickup & return Superior, I recommend this location & u-haul

LELAND ALBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE LEWIS 
Évaluation :
4

The owner of the location informed me that the truck burns some oil and that I should check the oil level after the 2nd fill up and add oil as needed. Well I checked the oil after only driving 15 miles from the Uhaul shop to the location where i needed to load my items onto the truck and found that it was already down a quart. It sure seems to me that the shop should have checked that before giving me the truck. Also after driving about 100 miles the check engine light came on. The truck seemed to drive fine and the Uhaul shop owner said it would probably be ok to keep driving it. I did that and had no problems but a check engine light always makes the driver nervous.

BRIAN REED CARLSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETH NANTZ 
Évaluation :
5

Very nice man came in to help me get a truck helped me with directions to find him my first time getting a tuck he made me feel very comfortable with the process I will go back to him again 😀

MARYDEE WARNER 
Évaluation :
4

USB ports for phone charging

Sean Berta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRUDY JONES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELE PARMER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Murray 
Évaluation :
5

10 ft trucks with a ramp

James Talbert 
Évaluation :
1

most fucked up company in America...

ROBERT METZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY ALLEN 
Évaluation :
4

The ratchets on the car hauler I used were very stiff and were in need of a shot of WD40 or something to loosen them up for easier use.

Larry Green 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron Kulm 
Non les évaluations ont été soumises pour cet établissement.

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