Évaluations des clients Tri Village Self Storage Grandview Goodale LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tri Village Self Storage Grandview Goodale LLC

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Lane M. le

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The backdoor of the truck was frozen shut. Opening it was extremely difficult, eventually requiring multiple people to assist. Additionally, when the door was finally opened there was mud frozen to the truck floor. Additionally, my order was transferred here from another location. I had reserved 2 dozen furniture blankets which were not available.

Francesco G. le

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Le client n'a pas laissé de commentaire.

Geoffrey H. le

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Le client n'a pas laissé de commentaire.

Neil L. le

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Everything was professionally handled. I would highly recommend this storage Location . I will recommend this Location to all of my friends and associates .

mike F. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Le client n'a pas laissé de commentaire.

Diane F. le

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Le client n'a pas laissé de commentaire.

John U. le

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Vehicle was having engine idle and low gear issues after 200 miles. Roadside assistance could not find the problem. Drove the final 600 miles worried about vehicle failure!

Michael C. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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Le client n'a pas laissé de commentaire.

Nathan E. le

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Le client n'a pas laissé de commentaire.

Jeremy O. le

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The truck was parked in a way that made it difficult to leave the lot. Perhaps park the trucks so that they can be moved more easily.

David A. le

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Prepare the truck. Clean off snow.

Pam H. le

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Le client n'a pas laissé de commentaire.

Melanie S. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Le client n'a pas laissé de commentaire.

Martha P. le

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The customer service was delightful.

Robert J. le

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Le client n'a pas laissé de commentaire.

Jesse B. le

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Faster service when picking up. Otherwise everything was great!

Benji R. le

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I ordered a dolly and there wasn't one in the truck. So I didn't have it for my move.

angela W. le

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Le client n'a pas laissé de commentaire.

Marc S. le

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Le client n'a pas laissé de commentaire.

Judith E. le

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All was fine - courteous staff- efficient

James S. le

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Le client n'a pas laissé de commentaire.

Kacia K. le

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Le client n'a pas laissé de commentaire.

Darrin L. le

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The personnel on site were very helpful with picking up and dropping off the vehicle. Great staff.

Daniel H. le

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Le client n'a pas laissé de commentaire.

Thallia B. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Le client n'a pas laissé de commentaire.

adam R. le

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when returning a truck using the mobile app 24/7 features there are no questions pertaining to additional equipment (blankets and dolly) or what to do with rented equipment to confirm it was returned. I still have an open contract number for equipment since i was double charged and still have no received any help removing these charges and closing the contract for the blankets and dolly.

Corrie R. le

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Great experience! Truck was brand new and clean. I didn’t opt for the mobile check in- Diane was great to work with while both checking out and in the truck. Highly recommend this location!

Mark B. le

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I appreciated that there was a dedicated staff there. The on line portal is unreliable, difficult to use, and the generated price NEVER squares with the advertised rate. Fortunately, I called the the office near me and the young woman who answered the phone was very helpful. She was also the same person I dealt with when I picked up the vehicle. Give her a raise and hire more like her across all your locations.

Rebecca S. le

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Le client n'a pas laissé de commentaire.

Nelson C. le

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Le client n'a pas laissé de commentaire.

Melanie T. le

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Le client n'a pas laissé de commentaire.

Sean F. le

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Contract said the tank is 33 gallons when it's actually 24. Went to fill the tank back to original level and unintentionally filled the entire tank. I was told there are no exceptions to the rule for reimbursement for gas.

stefan B. le

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Le client n'a pas laissé de commentaire.

Charles P. le

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The issue is largely not where you pick up a vehicle. There are U-Haul Centers that are great and there are mom and pop service stations and businesses that are not so great but functional. The issue is the consistently lousy service from your call centers and on-line tools.

Ricky H. le

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Le client n'a pas laissé de commentaire.

Mary Jane T. le

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Thank You

Mohammad A. le

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Impressive service. Quick processing.

Kristina T. le

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Great service. Easy location to find. Backing out of parking lot was a little tight, so recommend having a second person to help with that. Truck was in good condition and all the extras I asked for were there (Eg utility cart, blankets, etc).

Derek G. le

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Le client n'a pas laissé de commentaire.

Margaret G. le

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Le client n'a pas laissé de commentaire.

Samantha T. le

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Le client n'a pas laissé de commentaire.

Jessica O. le

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Friendly and obviously focused on customer service. Thanks! :)

Bill E. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Great facility and helpful attendant.

Allison C. le

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The parking lot is a little tight for getting the truck out of the parking space - have someone to help direct you. But the truck was in good condition, and I had no trouble with the online pick-up/return process.

Kevin T. le

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Le client n'a pas laissé de commentaire.

Kayla Z. le

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Le client n'a pas laissé de commentaire.

Cody S. le

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Le client n'a pas laissé de commentaire.

Trevor H. le

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The app was very complicated to use and made us redo the information several times before finally letting us confirm our check-in.

Michael S. le

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Excellent staff and service

Kristine D. le

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The staffer was AMAZING and quick with my contract. She was kind and helpful and walked me through each step! I would ALWAYS use this location!!!! Big FAN!!!

Zach S. le

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When I reserved the truck, I was told the location was not open on Sundays and that I would have to do everything online. Which I thought was fine until we got there the day of and the website wasn’t working- it kept saying I was “awaiting approval”. I even tried to call the help line but after being on hold 10 minutes I hung up. Thankfully there actually was someone working at the location that gave us the key to the truck. Not sure how long it would have taken if she wasn’t there? And also why did they say the location wasn’t open if there was someone working? Overall worked out okay but seemed disorganized and I wouldn’t recommend the online check in process.

Michael K. le

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Process was great from pickup thru return. Diane was excellent and very pleasant. All good.

Bulend I. le

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Although the quick claim settlement X markers are useful, the truck I rented was filled with them and it made me uneasy to drive it. For example the driver side side mirror was shattered in half, and it wasn't safe for driving long distances.

JD G. le

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Le client n'a pas laissé de commentaire.

ERIN M. le

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Super easy in and out. Everyone was very friendly!

Joseph S. le

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More signs directing where to go/where office is.

Tyler K. le

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I have no problem with this location. However, the Android app is nearly useless. I give the app experience a 2/5 because of the issues I experienced. First off, the button on the screen after I got the keys wouldn't work, so I closed and reopened the app and then wasn't able to enter the odometer information. Not wanting to be charged extra, I waited on hold for a customer service agent for 20 minutes for them to tell me I didn't need to enter that info at all, even though the app said I did. The checkout process that was supposed to take 10 minutes quickly turned into a 45 minute process between that issue and the approval time. Then, when I went to return the truck, I couldn't use the app to go through the return process. I had to use the website on my phone instead. I would absolutely not recommend using the app to anyone at all.

Wijdan R. le

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Seemed nice and clean but the internet went out at this location so picking up the truck took longer. Staff was helpful and apologetic so not their fault. Plenty of parking.

Jonathan G. le

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Carl and Joe were absolutely great, especially Carl.

dianne G. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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I'm not sure that it was the location or the attendant's fault - but bad online service, never made aware of the cost for insurance. Either online or onsite they AUTOselected the Safemove plus for over $100 - i was happy with the standard safemove. Then when i wanted to change it - it took over 30 min of the attendent being on hold with a manager only to have to re-book the entire thing in a different truck putting 2 holds on my credit card. The new booking then had the wrong address which made the price about the same as it was before with the wrong insurance. The manager on phone told attendent to call ANOTHER manager who didn't answer and basically i blew an hour - over paid by $50 and was pretty disappointed in the way it was handled by U-Haul. The local attendant should have more authority or better access to someone who does - and you shouldn't try and sneak in the most expensive insurance without making that crystal clear up front.

Raphael B. le

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Simple fast and easy

David M. le

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Good quick service w/ no hassles.

Kyra M. le

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Application suced by a great extend. After payment we got an error and couldn't fetch the keys. Very unreliable

Matthew D. le

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Le client n'a pas laissé de commentaire.

Jessica C. le

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Le client n'a pas laissé de commentaire.

Catrina T. le

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My experience was great. The men at the desk who helped me rent the Uhaul were GREAT! Couldn’t be happier with this location and my experience.

Holly S. le

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Associate was friendly and helpful when picking up UHaul! Thank you!

Gabriel R. le

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To improve: Make sure that U-haul online agents are accurately informed /provide accurate information. What they provide can and likely will have an impact - positive or negative - on the renters. Context: When I rented the truck I was only able to secure 24 hours online. I needed it for 48 hours. I used the online chat to see what I could do. I was informed that I could request a other 24hr rental at pickup and it'd be no problem. That was not the case. I was only able to secure the truck for 24 hours. No other trucks were available on such short notice, not even with competitors. Impact: I'd rented the truck on a Friday. I'd had a full crew of people lined up to help us move on Saturday. My wife and I were going to pack, load, and move some small stuff on Friday, and then make thd necessary trips to move the big stuff with the crew on Saturday. Because of the misinformation we'd received, instead of having 2 days and several people to help, we had 1 day and no help. There are several strategic and financial implications to this. We're displeased, to say the least. The rental agent on location, however was fantastic. He was very friendly and jovial. While he was not in a position to help our predicament, he was very kind, understanding, and sympathetic. That goes a long way.

Jeffery Y. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Le client n'a pas laissé de commentaire.

John T. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Le client n'a pas laissé de commentaire.

THOMAS B. le

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Great service made EASY! I haven't a single complaint over the entire process.

rodney F. le

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Le client n'a pas laissé de commentaire.

Logan S. le

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Le client n'a pas laissé de commentaire.

Christopher F. le

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Le client n'a pas laissé de commentaire.

James B. le

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Very friendly employee

Molly N. le

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Le client n'a pas laissé de commentaire.

andrew W. le

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After a long wait while some other customer for an affiliate business, I was finally taken care of. When I called to reserve I said what I was looking for and the primary need was to move appliances. The truck I reserved should have had tall ceilings and a ramp to accommodate loading. The vehicle I got, did not have a ramp, and ceilings were so short a refrigerator could not stand up inside. Trying to make my move easier I desired to rent the uhaul, instead it was a waste of time and money. When I called to complain that I had been rented a vehicle that’s wasn’t what suited my needs, I was told to call the 1 800 number. More time to waste. Not impressed at all with the experience or the customer service.

David K. le

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Lee was very accommodating. Thanks. All worked out well.

Jeffrey J J. le

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Truck was very Smokey but the representative was very good, thorough in explaining things, and overall very good. Uhaul trucks in general are shabby but that isn't his fault.

Tianqi C. le

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Le client n'a pas laissé de commentaire.

Kim S. le

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The Agent, Chris....was extremely cordial and helpful

Michael T. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Le client n'a pas laissé de commentaire.

Heleno V. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Gretchen E. le

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Le client n'a pas laissé de commentaire.

robert H. le

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Very nice guy helped me out - not sure of his name very pleasant

Neil D. le

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Le client n'a pas laissé de commentaire.

Karl K. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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Le client n'a pas laissé de commentaire.