Customer Reviews for Triangle Auto Service Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

When the Van was return back in to the exact stop it was just a lot to do just to drop it off the process took about 15 minutes. I wish it was faster and just so you know the van was never parked between the lines like I was ask to park it again. But besides that yes I would use your company again

Évaluation :

1

I'm moving across the country and the day before the truck gets moved from Chicago to Michigan. Costing me hundreds of dollars in a hotel, gas, and food to now go the night before.

Évaluation :

4

The location was difficult to get to and the in app experience did not work to check in. I had to call customer service and it took over an hour to get my Uhaul.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

Paul is nice and has great customer service. Truck was great. Return was easy

Évaluation :

5

Maybe some assistance in the U-Haul side of the business.

Évaluation :

5

Very kind patient and understanding.

Évaluation :

5

Very friendly and helpful employees.

Évaluation :

5

Easy, clean, no problems. - even had to extend my time by an hour and a half and not a problem to do so. Thanks for making this move easy!

Évaluation :

3

App check in was slow and less than clear. App checkout did not work taking milesge/gas confirmation photo so I had to wait for online chat for help closing my rental. Very frustrating and added quite a bit of time to my drop off. Got charged $23 for fuel even though I dropped it off with the same amount as when I picked it up. Not worth the hassle to claim it, just happy to be done with it.

Évaluation :

4

I paid for furniture pads that were not in the van. I also wasn't able to dispute that charge on the app.

Évaluation :

5

Customer service was great at this location

Évaluation :

1

I lost 12 hours of the reservation and wasted 2 hours trying to pick up the van at 2 different locations but still had to pay for the full 24 hours.

Évaluation :

5

Nothing they were great, I came in they had the vehicle for me ready to go and were very professional

Évaluation :

4

Location is good, car was good, online customer service and check in process horrible, worst that I ever seen. Took me over 30min to pick up the car due to long inefficient online check-in process

Évaluation :

5

Easy to book and pick up/drop off was quick. Really comfortable seats in the van too!

Évaluation :

3

The pick up and drop off process is too complicated. The app doesn't work and the website keeps reloading 臘臘

Évaluation :

1

uhaul charged me for a dolly that wasnt on the van

Évaluation :

5

All 3 uhaul locations for my recent trip were excellent!

Évaluation :

3

I needed to pick something up at a certain time. The night before pick up; I read over the documents and signed the terms of agreement and when not. I gave my information as far as my id license goes yet when I got to the location it took 15 minutes to actually get the keys. I had to upload pictures of my id, check the documents again (agreement forms), give an alternative number, and upload my passport. It was not easy nor was it express. The person who used it last boxed In the car with another U-Haul. So it was difficult to get the car out. I was pretty unhappy with the process. The van was clean and the gas was not filled up all the way which I was confused on and assumed we didn't have to fill it. But when I returned the van it said I needed to pay for the gas. It was an ok experience

Évaluation :

4

My overall experience was overwhelming. The process for retrieving the van and returning the van was TO LONG! During business with companies that do not have a person to communicate with is a much longer process to complete, at one put we needed to ask a simple question but we no one answered and it took us an additional 10mins to figure out the next step!

Évaluation :

4

The gas was half empty at pickup. It was very hard to drop off at same level of gas. I ended up paying for gas I would never get to use. I would like to be reimbursed for this gas.

Évaluation :

5

Great and fast receive.

Évaluation :

5

Your verification process was TERRIBLE!!! I wasted 20 mins trying to pick up the truck. I don't understand why you need to call someone else to verify it's me. You already ask for a picture. A picture of the front and back of my ID but then you still need to call someone else?!? How does that help verify anything if I'm providing the phone number of who to call?

Évaluation :

5

Have the vehicle clean before rented

Évaluation :

5

i was questioned about the mirror being cracked when returning the vehicle would be my only concern because i video'd my picking up the van with the mileage, gas and mirror being cracked.. #documenteverything

Évaluation :

1

The app is terrible. No expectations are properly set before you get there so I had to burn an extra hour getting the docs to approve the rental. The order listed blankets which I didn't order, then weren't there, and thankfully weren't on the receipt. return steps were even worse. I had the car back at the spot before I realized I had to put gas in. I then had to go find a gas station and burn an extra couple of miles. The gas refill on the meter on the side of the van doesn't help. Tell me the size of the gas tank. I can do the math. Finally when I got back I remembered that the app said I would get charged for convenience fee for leaving the keys in the overnight dropoff box (if after hours), but then the app said to leave the keys in the overnight box, and right as I was checking everything off in the app the last screen showed me a checklist where one of the items was that I had returned the key to the original box I had gotten it from. I immediately jumped on the text chat, which took me another half hour of waiting to find out that I should have dropped the key in the dropbox. I walked back and took it out of the original box and put it in the overnight box. I burned 2 extra hours dealing with that app, all because it couldn't communicate in advance what I'd need to do ahead of time, had way too many steps, and contradicted itself.

Évaluation :

4

Our contract clearly said 'One way'. When we got to original store, they processed paperwork. THEN they said, 'Oh, no, we don't want to let that equipment go to Ohio'. Sorry.....so had to take uber to the Elston ave store. They were great. very disappointing to waste our time like that.

Évaluation :

5

Everything ran so smoothly! The truck and the service, which is so important with moving being such a stressful event.

Évaluation :

2

hard to find where to drop off keys. not well-lit area

Évaluation :

1

Was over charged again for "gas." UHaul is the worst. I will never use again.

Évaluation :

1

Uhaul fraudulently charged me 353.15, when I Spoke to the merchant he told me that I should not of received any additional charges that the truck was returned in perfectly clean condition. I was told by the merchant that my original charge of 190 some dollars was the only charge I should've received and that the truck was stolen from his lot several days after I had returned the truck successfully U-Haul managers have now told me that they've had to launch an investigation while my money is tied up indefinitely for reasons no one can explain

Évaluation :

3

Too long check-in time...appliance dolly not ready....looks like U-Haul is just a side business. I' rather rent from a primary U-Haul dealer

Évaluation :

2

I did not receive everything requested (moving blankets and dolly). This hugely slowed down my move and was a great inconvenience. I am extremely disappointed.

Évaluation :

1

Unforunately for uhaul I ran the fleet for Grainger. The fact that you do not have a centralized Risk Mgmt system is abhorrent. Our truck broke down 3x. First night was a battery swap even though we knew it was the alternator. 90 MINUTE WAIT JUST TO TALK TO A HUMAN is unacceptable. The battery was swapped and low and behold we were stranded the next day with what mechanic 1 said would be a repair that required belts and parts. WRONG it was the alternator after mechanic 2 took a second look because we REFUSED to release Uhaul from liability to swap a 28 ft truck of items out w private movers. That second repair took FIVE HOURS to reach us then after we were towed we were dumped in a closed uhaul parking lot w no instruction. Let me rephrase that. We were abandoned in your closed lot at night. If someone would've gotten hurt that would have been your liability. We WALKED to a cafe to CALL YOU since your company did not provide any assistance or instruction once the tow was complete. Absolutely nuts. Then our 3rd service call was due to a faulty oil gauge in your truck in the middle of Eloy, AZ. Do you know where Eloy is? Nowherville. Finally. The absolutely most hysterical part of your poor service was that our calls were with a diff person every time. Why is this not centralized? I waited 30 minutes at the very least to call in each issue. Then I got angry and turned to social media and tweeted and your rotten company responded in less 5 minutes. I'm trying hard not to curse. I cant think of a company doing any worse. I will never use or recommend this company ever again. I will be filing complaints with the BBB and posting this story on social media bc this was insane. The lack of the ability to talk to one person handling a claim and following it or the lack of the ability to talk to a person and get a timely response is outrageous. I can't even come up with the words for how poorly your company handled our move. The only good part were your outside vendors. You should be ashamed to work for Uhaul and to the person reading this. There are WAY better companies out there. I bet uhaul benefits are garbage too.

Évaluation :

2

Train the staff, Have products on hand if the products were prepaid.

Évaluation :

5

The location was great and the guys could not have been nicer!

Évaluation :

1

This was by far the WORST experience I have EVER had with U-Haul. It took calling over 10x to 'resolve' the issue and it was still never resolved. If this was my first experience I would never use your company.

Évaluation :

5

Thank goodness for the Elston pickup. Van's Carwash, on S Ashland, double-booked my reservation, did not have a mobile pickup spot (or not one that was evident after circling the building three times), and all of the trucks were parked on the street. One of them was smashed up, with a broken side mirror and scraped up side. Many thanks to the reservation agent who extended my time without charging me any more.

Évaluation :

5

Paul was very personable, professional, and efficient.

Évaluation :

5

was really impressed with the mobile check in/check out process!

Évaluation :

1

There was a problem with my pickup at this location. The vehicle assignment was not complete, despite getting a confirmation the day before, which did not allow me to pick it up. I couldn't access the lock box. The site manager did not answer multiple (at least 5 over a 20-30 min period) phone calls from myself or from Uhaul customer service, and had no voice mail set up. This is supposed to be the person in charge of the pickup site to call for "24/7 service". It took over an hour to fix the problem and get my truck from here.

Évaluation :

4

Your app needs work, I had to go to the website to get this truck rented.

Évaluation :

5

The one gentleman who checked us is was great, dropping off the other gentleman who initially engaged with us was somewhat rude. He did get the gentleman who checked us in and he was great again.

Évaluation :

4

Checking the gas level with the customer prior to their drive

Évaluation :

1

No parking available. Closed. Had to guess where to put the van. I'm very upset.

Évaluation :

5

Excellent

Évaluation :

3

The engine was running too high. I drove 15 miles, did not idle with the engine running at any time, and the gas gauge indicated that I burned over 4 gallons of gas. No vehicle should be burning fuel at that rate.

Évaluation :

5

Couldn't be easier.

Évaluation :

4

The truck was very dirty and smelled like cigarette smoke. We got charged a cleaning fee even though we left it in the same condition that we received it we also got charged for 3 missing furniture pads, however, we did not lose any. There were 3 already missing.

Évaluation :

5

Great customer service!

Évaluation :

5

I had trouble with the phone check-out / check-in. The uploaded photos were rejected as 'not recent enough' causing the process to hang up.