Great convenient location with respectful and courteous staff.
Christopher G
Customer Reviews for Triangle Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The pick up process was not explained correctly by operator resulting in a delay to my scheduled delivery. Truck was not equipped with my requested materials.was directed to separate location and charged for extra miles. The dolly provided w the truck was not properly fastened and came loose resulting in extra charges.
Robert SVery easy place to deal with.
jacob wExcellent
Kevin BMy experience was not the best at all. I had ordered a dolly which was not in the truck. When I asked about it I was questioned twice if I had paid for dolly which was on my paperwork this event for the dolly took up more of my time then I liked since I was using the time I've paid for while waiting. I did not like the comment the guy made about my nails but I said ok to him putting the equipment in the rental. I moved a one bedroom apartment with my fiancé and didn't break a single nail. Next time I'll have to find an actual U-Haul place with better customer experience ratings.
Eva CBluetooth will be nice 😊
Kenneth KGood service cant complain....
RUBEN VAucun
Tara PGood thanks
NAPOLEONANTONIO UAfter hours drop off, location on app would not work, parking lot dark, area did not feel safe after hours. Location staff next day helpful with contact completion.
Paul KThe older lady who helped me out was a joy and blessing to deal with. Excellent service à la clientèle.
Joshua HYou gave me a $25 but sent me an hour out of my way to return then charged me for miles. U haul fucking sucks
Randall CTriangle Service Center: Their lack of automation at this location allowed for a long time (30 minutes) to check out the truck. There was only one person in front of me. We were competing with the managers transacting customers through her shop as well as checking out customers for truck rentals. Treasure Chest Hunt (Original no show location): No Fault of this location in Triangle . . . I had to move from this location because Treasure Chest Hunt location in Dumfries has unacceptable hours of operations, was not there at opening (11am) and the phone number listed on door whet to a dead cell phone with Verizon. Your U-Haul app and 800 number was also worthless. Agents kept hanging up on me. Your U-HAUL app is reprehensible. Maybe some type of "Usability Study" with customers on their use of the mobile app. This would go a long way to make it a helpful tool for customers use in checking out vehicles.
Mark BService was a learning for me to process the rental online a great time to learn the process
Caroll PGreat U-Haul rental. Just wish it had more room for parking.
DAVID FThe receptionist/employee was extremely nice and inviting. She assisted with the turn-in and quick and efficient. I wish I could remember her name. She was an older woman. The location was centrally located at an intersection that you couldn't miss. And there was parking.
BRIAN WCheck for leaks in the truck. Our belings got wet from the rain while they were inside the truck.
Belinda GGreat customer service. Will recommend and return.
Marixa GImprovements: Be careful to verify starting mileage with office attendant before taking truck off the lot. There was an error with odometer reading and was charged on final invoice. Evelyn in the office was so attentive and issue was quickly resolved.
DEANNE SBien
Timothee EThe lady was very nice and professional.
CANDICEMICHELLE MThe Triangle Service Center did a great job of taking care of me. Transaction was flawless.
WILLIAM HNothing - thanks.
Ryan RThey are excellent people to rent from! Very understanding and helpful to boot!
EMANUEL BRien
DOLARIE MThe app was down again and the staff helped me greatly
Helmut TExcellent service I recommend all time again excellent service 100 %
Herman GEvelyn was very kind and helpful! She verified my information in a timely manner, and even assisted me with moving the dollies and furniture pads out to the truck. I was able to pick up the truck and get on the road with no issues.
Aaron RYour advertsing about "discounts on one way drives" for military going to next base is a lie.
William PVery professional and good service.
Billy BFriendly fast service. Would highly recommend.
Billy BDropped off after hours, so didn't see inside or interact with employees. Lot was crowded but had a spot to park still.
Daniel MThe on line process for uhaul needs an overhaul! To verify me? I guess...said for ONE reference to call and verify when I gave it...they refused to verify me due to needing 2 references! Well thats not what it said online! I was supposed to pick-up at 9 am (which I was there) and didn't leave with truck until 10 am ..due to absurd "new rules" being made up as they go! Just unacceptable and frustrating
Tracey TNo improvement needed. The best customer service. They treat you like they truly appreciate your business. Thank you!!
Todd FTight space Did not inform about all of contract
Truman CGreat experience and ease of return was nice.
Anthony SThe front right tire was low (27 psi vs 80) so please inspect vehicles prior to renting
Nedra AExcellent service!
Vanessa JHave staff informed of truck and trailer offers. Having issues with staff from Texas not reporting that the truck was returned. Charged for gas even though it was left exactly how it was received. We didn't receive the truck with a full tank and I will be speaking to someone about this over the phone aswell. If I ever need moving truck services I will not choose this company again. Staff was very rude.
Jean LMake the dolly usage free!
Omar A