Customer Reviews for Trim A Lawn
(Concessionnaire U-Haul dans le voisinage)

90 évaluations

27 Lemay Dr   Plattsburgh, NY 12903

(518) 562-1023

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 3h30 pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 5/27/2022: 8h00 am à 2h30 pm
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(518) 562-1023

27 Lemay Dr
Plattsburgh, NY 12903

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 3h30 pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 5/27/2022: 8h00 am à 2h30 pm
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

It was a great experience!!

Darrell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve O. 
Évaluation :
5

Best Uhaul location I have ever seen. Clean, attractive and very well located.

Jon B. 
Évaluation :
5

Excellent customer service answered all my questions in a very professional manner very polite Thank you

ANDREWM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRYALDEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard H. 
Évaluation :
5

Excellent service. No improvement needed

Larry K. 
Évaluation :
5

Excellent service; no improvement needed

Larry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie S. 
Évaluation :
5

We had a 3 day drive. Hit a lot of rain. Got home and a lot of the boxes were wet.

Joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay C. 
Évaluation :
4

Customer service was very helpful with the scheduling and rental/moving experience. Merci.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE D. 
Évaluation :
5

Everything went very well.

William T. 
Évaluation :
5

Truck was dirty on the inside. Found cigarette butt in the passenger side door took out and through it away. Over all truck ran amazing and smooth

KAYLAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS SR S. 
Évaluation :
3

Daniella was helpful. The interior & exterior were very dirty BUT we'd just had a snowstorm so it's understandable.

COREENCURTIN P. 
Évaluation :
2

No one helped with trailer set up and no one on site for return time, very difficult to return using your phone

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
3

When we went to pick up our van the office was closed it was 12:30pm the office was locked, no note on the door stating closed early. We had difficulty with the Uhaul app and phone service next to the airport. it took us 1 hour to get the vehicle through the app. very frustrating. when returning the the van, the app gave us difficulty again and wouldnt load the photos, we went inside to the girl at the desk, and she said she would check in the vehicle for us later on her own time. i called 2 hrs later and the vehicle wasnt checked in. that part was very frustrating because there were no other customers.

Praxedis L. 
Évaluation :
1

I had to work through snow banks to get the trailer unstuck with only 2 teenagers to help. e-brake was frozen up and nearly got frost bite trying to pick up the uhaul. Take better care of your equipment, you know we live in the North Country!

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJAY P. 
Évaluation :
5

Service is excellent as is

Larry K. 
Évaluation :
5

Aucun

TERRYSMITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDJ D. 
Évaluation :
1

Didn't have the trailer I wanted to rent so went with one that was supposed to be $10 more and ended up being $20 more than was charged for two days when I only had it for three hours was held at the store an extra 45 minutes because the girl at the front desk did not know how to do her job. Called the help center to get half my money back and was told they can't refund me till I spoke with a manager in the next 72hrs. Not happy at all right as of right now.

GEORGE IV M. 
Évaluation :
4

They charged me a cleaning fee for a clean truck.

JONLESLIEA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH C. 
Évaluation :
5

It was perfect for what we needed! 🙏

Jonathon S. 
Évaluation :
3

There was no washer fluid for wipers and it became a real safety hazard. There was no instructions on how to open hood of truck to add this fluid. It was a very dangerous situation that I feel needs to be accounted for.

Robert G. 
Évaluation :
5

Excellent service. No improvement necessary

Larry K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jan D. 
Évaluation :
1

Very poor communication. Will not use again. Ryder does a better job of setting up reservations.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
4

Try teaching the counter operator some customer service. When we returned the rental during operating hours there was a sign on the door that said "Be Right Back". We waited an hour and still no one showed up, We left the keys in the return box and I came back the following day to make sure everything was ok with the rental. To me that's poor customer service to be gone that long without stating a return time.

Bradley V. 
Évaluation :
5

Excellent service. No improvement needed

CAMDENMICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRYSTEVEN K. 
Évaluation :
5

Everything went well. Everyone was friendly and helpful. I would definitely use this place again and would refer to others. Thank you for a great experience.

RUTH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg T. 
Évaluation :
3

The washer fluid was low, as was the tire pressure. Both warning indicators were on

jon P. 
Évaluation :
5

Nothing. Everything went smoothly.

EDWARDJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEYCLAYTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERL D. 
Évaluation :
5

Perfect drop off. Fast, easy, nice person.

CECILEM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanzy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIEANNE S. 
Évaluation :
5

Way better experience than the pick up location.

Tim D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAULTHOMAS W. 
Évaluation :
5

Nice location. Very quick service. Knowledgeable staff. Excellent uhaul experience.

Cecile M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENTMACK A. 
Évaluation :
4

Signage showig the location was poor and could be improved by placement at the corner where you need to make the turn nto the facility. The builkding was totally first class and I assume that the County owns the building paid for with my and others taxes.

Fred W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shari O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNOBRIEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONROBERT B. 
Évaluation :
5

Bien

Valerie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
3

The site was closed during normal business hours. The self checkout app was simple to use but didn't offer a good closure to the experience. Had to call Uhaul to confirm return was processed.

David T. 
Évaluation :
5

I found the entire experience to be fast and easy and I would do it again and recommend it to someone else.

JOHNPATRICK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICKEDWARD M. 
Évaluation :
2

The present location was difficult to find.

RICHARDCLAUDE JR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daviel P. 
Évaluation :
1

Did not provide necessary electrical cable needed between vehicle's 4 prong connector and the trailer's 4 prong connector. Location was not open during posted hours. Had to wait a half hour for someone to arrive.

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
1

Building is new and looks fine. Arrived at 3:40 PM on a Tuesday only to find the place closed, what business like this closes at 3:30? Called number on door as instructed which stated the call would be returned, today is Thursday and so far no call to confirm that the trailer was returned. I had to disconnect and park the trailer myself

Jay N. 
Évaluation :
4

I found the website check in and overall functions were annoying . I had to input the info multiple times. The site cleared out all the way back to square one several times.

Mike M. 
Évaluation :
5

Had trouble with the website but it seemed everything worked out and I was properly charged thanks!!

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela R. 
Évaluation :
4

Put a trash can out front and have longer hours.

PETER B. 
Évaluation :
4

Trim a Lawn was great, Uhaul itself needs to review vehicle needs in the area and update its computer system to better serve their customer base.

JONIL M. 
Évaluation :
4

There was a discrepancy between U-haul's reservation website and U-haul customer service and Trim A Lawn's actual operating hours. When we made the reservation we selected the site based on it being open until 7 pm. We called U-haul (not the site) to confirm the hours of the site's operation the day before we picked up the truck and that operator said it was open until 5 pm. When we got to the site at 4:45 it was closed. Trying to login to use the u-haul self checkin was a nightmare. It didn't work even after following the troubleshooting instructions and then we sat on hold for 20 minutes while waiting for assistance. Instead of helping us check in the operator insisted on troubleshooting the application- another 15 minutes. U-haul's self-check in forces you to remove privacy settings buried deep within the phone's settings. U-haul and Trim a lawn need to make sure they sync the operating times. The site needs cleaning materials and a trash can for off hours drop off. In speaking to the site manager, the trash can will be placed out front for use. The site manager could also help by clearly marking which parking lot to use. U-haul needs to design a better off hours check in system or dispense with the charge for not using their self-checkin app. Customers should not be penalized if they do not want to undo privacy settings. U-haul also needs to revisit and revise their review process. A customer should have access to delete/edit/update their review. Perhaps allow customer access for 7 days after written? Also all operators should know when U-haul changes its review policies. All this being said, the site manager has been very responsive and after multiple emails and phone calls and chats, so has U-haul. We will continue to utilize U-haul and appreciate their efforts to improve their services.

Peter B. 
Évaluation :
5

Meghan was very friendly and professional! Happy to help with all our questions. Truly a great service!

KAMIM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDWILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Expensive compared to Penske

DENIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan O. 
Évaluation :
5

Washer fluid needed to be filled, truck was good otherwise. Sign needed by roadway Arizona Ave, difficult to find location.

Jennifer H. 
Évaluation :
5

Megan was a true professional. Great experience.

CRAIG M. 
Évaluation :
5

Very Friendly and Helpful with all questions, Thank you.

THOMASJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik V. 
Évaluation :
5

Customer service was on point and would definitely recommend to people

WILLIAMR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jules C. 
Non les évaluations ont été soumises pour cet établissement.

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