Drop off in parking lot with a key drop box.Pamela M.
Customer Reviews for Trim A Lawn
(U-Haul Neighborhood Dealer)
Pour nous contacter
Plattsburgh, NY 12901
Services dans cet établissement :
- Mon–Fri8:30 am–3:30 pm
- Sat–SunDe 9 h am à 1 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Despite my online reservation requesting an in-person pick-up location, my pick-up location was changed three times in one week, and changed to a cell phone-only pick-up. I was hesitant to agree to a cell-phone activated pick-up, since my phone has reception issues in Northern NY, but a customer service representative assured me that I'd be able to call someone to complete my pick-up if my phone did not work. That was not the case. When I went to pick up the truck at the third location and was unable to do the cell phone pick-up, I called customer service and was told there was no other option--after spending hundreds of dollars on a plane ticket and flying to NY for the sole purpose of picking up that truck on that day. In addition, I was charged for moving blankets that were never provided.Tanya P.
Very easy rental.JONATHAN S.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Catherine C.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Cameron M.
Great equipment at a fair price. Excellent customer service.Kevin C.
Le client n'a pas laissé de commentaire.Gordon M.
Nothing, always pleasantRick H.
Le client n'a pas laissé de commentaire.Mike P.
Easy access, very conveniently located, friendly and efficient pick up service.Marvin E.
Le client n'a pas laissé de commentaire.john D.
Le client n'a pas laissé de commentaire.Cameron N.
This location business was supposed to be OPEN until 3:30 PM. When we arrived at 3:00 PM with the UHaul Truck to return it (Drop it off), there was a hand-written note scribbled on a piece of paper, taped to the door, that said they decided to close early for the day and told us to call 1-800-U-Haul to arrange the drop-off. We expected to deal with actual personnel (a live person) and instead got a true RUN AROUND, a stress-inducing HASSLE which should never have happened. Using UHaul was a mistake. This whole experience was absolutely terrible and anxiety-provoking! Never again. I tried everything to prevent the experience we had and yet it still happened to us. Such a negative experience for me and my entire family. We did NOT need the added stress on an already very stressful day. I would never recommend UHaul to anyone I actually like. Ridiculous that they made this rental experience this difficult, time-consuming, and miserable. Not cool. I don't know how they remain in business putting people through this much trouble for one simple rental.olive K.
Le client n'a pas laissé de commentaire.Daniel M.
Truck was great. I was told there might not be blankets or cart available so I bought blankets, $55 for ten, then on rental day they were both available. This is a supply chain issue but I had to pay for blankets twice. I was able to borrow carts and North Country Movers who were awesome had their own. Overall good experience but better communication on supplies availability to agents and customer would be advisable. The checkout and checkin employees were fine.DAVE L.
I was nervous to drive the 9' Cargo Van since I've never driven a vehicle which relies on the side mirrors. It took just a few minutes to get get familiar with and then it felt like I'd been doing it for years. Vehicle was fairly new, no issues, pretty clean, no damage. I picked up before hours and it took about 20-30m to do the self-pickup via their app. Make sure you have the app downloaded and an account already signed in or it's gonna take you even longer. They WILL verify your contacts so makes sure they're available at that time. The staff were nice and the pickup was easy. Dropoff was easy too. I had issues fueling the vehicle. Overall great experience.michael G.
The phone number I was given for this location in the confirmation text from UHAUL was a disconnected phone line. The same phone number was listed for this location on Google. After waiting on hold for 15 minutes with the regional number, I was told that this location was moving soon, but it's a bit ridiculous to disconnect the phone several days before actually moving.Korey D.
ALL WENT WELLJudy C.
Le client n'a pas laissé de commentaire.Allison B.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.Bradley C.
I was switched from the Aubuchon location to this one last minute. I was never told that I could not pick up at the time that I had scheduled because they open later then expected. We were supposed to pick up at 8:15am and then found out this location opens at 9. We waited over an hour and a half before finally calling the â€œ800â€ number for uhaul. The person was supposed to be in the office at 9am and didn't show up until 10:15am. The lady was then incredibly rude to us, demanding we move our car from a parking spot. The car was parked in a spot on the side momentarily until my fiancÃ© was in the truck and ready to go and then I left in the car. Horrible customer service and rudeness by this location and I will never come to this location again.rob K.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Suzanne H.
Make sure someone is inside the store when we bring back our vehiculeJean T.
Le client n'a pas laissé de commentaire.Paul K.
Super easy to put a request in and return the trailer. Very impressed.Michael V.
Le client n'a pas laissé de commentaire.SHELLEY H.
Le client n'a pas laissé de commentaire.Thomas S.
It was a great experience!!Darrell S.
Le client n'a pas laissé de commentaire.Steve O.
Best Uhaul location I have ever seen. Clean, attractive and very well located.Jon B.
Excellent customer service answered all my questions in a very professional manner very polite Thank youANDREWM L.
Le client n'a pas laissé de commentaire.JERRYALDEN V.
Le client n'a pas laissé de commentaire.richard H.
Excellent service. No improvement neededLarry K.
Excellent service; no improvement neededLarry K.
Le client n'a pas laissé de commentaire.matt C.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Stacie S.
We had a 3 day drive. Hit a lot of rain. Got home and a lot of the boxes were wet.Joe D.
Le client n'a pas laissé de commentaire.Jay C.
Customer service was very helpful with the scheduling and rental/moving experience. Merci.Gregory D.
Le client n'a pas laissé de commentaire.JACQUELINE D.
Everything went very well.William T.
Truck was dirty on the inside. Found cigarette butt in the passenger side door took out and through it away. Over all truck ran amazing and smoothKAYLAL S.
Le client n'a pas laissé de commentaire.THOMAS SR S.
Daniella was helpful. The interior & exterior were very dirty BUT we'd just had a snowstorm so it's understandable.COREENCURTIN P.
No one helped with trailer set up and no one on site for return time, very difficult to return using your phoneJohn K.
Le client n'a pas laissé de commentaire.Earl R.
When we went to pick up our van the office was closed it was 12:30pm the office was locked, no note on the door stating closed early. We had difficulty with the Uhaul app and phone service next to the airport. it took us 1 hour to get the vehicle through the app. very frustrating. when returning the the van, the app gave us difficulty again and wouldnt load the photos, we went inside to the girl at the desk, and she said she would check in the vehicle for us later on her own time. i called 2 hrs later and the vehicle wasnt checked in. that part was very frustrating because there were no other customers.Praxedis L.
I had to work through snow banks to get the trailer unstuck with only 2 teenagers to help. e-brake was frozen up and nearly got frost bite trying to pick up the uhaul. Take better care of your equipment, you know we live in the North Country!William D.
Le client n'a pas laissé de commentaire.ROBERTJAY P.
Service is excellent as isLarry K.
Le client n'a pas laissé de commentaire.RICHARDJ D.
Didn't have the trailer I wanted to rent so went with one that was supposed to be $10 more and ended up being $20 more than was charged for two days when I only had it for three hours was held at the store an extra 45 minutes because the girl at the front desk did not know how to do her job. Called the help center to get half my money back and was told they can't refund me till I spoke with a manager in the next 72hrs. Not happy at all right as of right now.GEORGE IV M.
They charged me a cleaning fee for a clean truck.JONLESLIEA N.
Le client n'a pas laissé de commentaire.DEBORAH C.
It was perfect for what we needed! 🙏Jonathon S.
There was no washer fluid for wipers and it became a real safety hazard. There was no instructions on how to open hood of truck to add this fluid. It was a very dangerous situation that I feel needs to be accounted for.Robert G.
Excellent service. No improvement necessaryLarry K.
Le client n'a pas laissé de commentaire.Jan D.
Very poor communication. Will not use again. Ryder does a better job of setting up reservations.David D.
Le client n'a pas laissé de commentaire.Joseph B.
Try teaching the counter operator some customer service. When we returned the rental during operating hours there was a sign on the door that said "Be Right Back". We waited an hour and still no one showed up, We left the keys in the return box and I came back the following day to make sure everything was ok with the rental. To me that's poor customer service to be gone that long without stating a return time.Bradley V.
Excellent service. No improvement neededCAMDENMICHAEL E.
Le client n'a pas laissé de commentaire.LARRYSTEVEN K.
Everything went well. Everyone was friendly and helpful. I would definitely use this place again and would refer to others. Thank you for a great experience.RUTH H.
Le client n'a pas laissé de commentaire.Greg T.
The washer fluid was low, as was the tire pressure. Both warning indicators were onjon P.
Nothing. Everything went smoothly.EDWARDJ L.
Le client n'a pas laissé de commentaire.RODNEYCLAYTON B.
Le client n'a pas laissé de commentaire.JENNIFERL D.
Perfect drop off. Fast, easy, nice person.CECILEM M.
Le client n'a pas laissé de commentaire.Gary J.
Le client n'a pas laissé de commentaire.Shanzy C.
Le client n'a pas laissé de commentaire.NATALIEANNE S.
Way better experience than the pick up location.Tim D.
Le client n'a pas laissé de commentaire.PAULTHOMAS W.
Nice location. Very quick service. Knowledgeable staff. Excellent uhaul experience.Cecile M.
Le client n'a pas laissé de commentaire.VINCENTMACK A.
Signage showig the location was poor and could be improved by placement at the corner where you need to make the turn nto the facility. The builkding was totally first class and I assume that the County owns the building paid for with my and others taxes.Fred W.
Le client n'a pas laissé de commentaire.Shari O.
Le client n'a pas laissé de commentaire.JOHNOBRIEN H.
Le client n'a pas laissé de commentaire.Kelley F.
Le client n'a pas laissé de commentaire.Brittney O.
Le client n'a pas laissé de commentaire.JASONROBERT B.
Le client n'a pas laissé de commentaire.THOMAS M.
The site was closed during normal business hours. The self checkout app was simple to use but didn't offer a good closure to the experience. Had to call Uhaul to confirm return was processed.David T.
I found the entire experience to be fast and easy and I would do it again and recommend it to someone else.JOHNPATRICK R.
Le client n'a pas laissé de commentaire.PATRICKEDWARD M.
The present location was difficult to find.RICHARDCLAUDE JR H.