I had rented moving pads and they were not in the truck and the fuel was so low that I had to buy gas before i went anywhere!
William Fogle
Customer Reviews for Trinity Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only thing that went wrong , the person that took all my information for the rental got everything wrong but my phone number. Luckily a txt with the confirmation number was sent to my phone. From there they were able to rent me the Uhale that was reserved for me. Everything turn out ok. I just don't understand how they got all my information wrong?
Bonnie OrtizConfusion with initial rental set up Customer service finally resolved after 2 hrs of waiting Have not heard about bill yet
Bonnie Smiththe pickup location was down the street and management seemed to struggle with check out process, and was unaware there was a reservation scheduled.
Sophia NilssenKey to the truck was lost, and they were very helpful in getting us a new key!! Great service reps, especially Rheme!!!
Suzanne HumbirdDid a fine job
Jerome BarryAwesome service
JORIE DALZELLNothing, all was great.
JAYME PETTYJOHNThey didn't have any of the packaging supplies that I ordered they didn't have anything at all except for the blankets. I had to wait for the person who's in charge of the U-Haul to get there and we had to walk across to another location and walk back and took forever to get the lock undone was just terrible. But the cost was great very surprised I had it for three days and the cost was wonderful
ROBIN SHAFFNERget new franchise owner
EDWARD POWELLVery nice and helpful.
Paul HornerI give this a below average rating because your company changed my drop-off location without notifying me and caused me to drive 30 minutes out of the way to drop off my truck which caused me more time out of the way,
Ryan MaddingsFill the gas tank fully.Also,you need to have somebody around to do orientation to the customer before picking the vehicle;key features in the use of the vehicle.
evans okengoKeep it up!
Robert PowellThey seemed closed most of the time and never answered the phone
Kent FowlerThe vehical hauler was not wide enough for the truck I was trying to haul, so pretty much spent gas goibg back and forth cost for uhaul trailer for nothing, had to get a tow truck , please make wider trailers and or tow dollys
Raphael BrockI had to use a strap to hold one of the ramps in place.
DEVON WILZPerson not on site for drop off as this is the second time we had to wait for someone to check the truck.
James CrotwellI rented the truck to be dropped off on Huntsville, took me almost 3 hours and 3 Uhaul locations that were closed to finally I had to drive all the way to Trinity TX. Not aceptable.
Felix Edgardo Puerto PinedaThank you and I will be back!
SILVIA BOWMANWould not help attach or unload. Robin was rude and not willing to help. Also was not able to pick up trailer at 1:00 be cause I cold not lift trailer to hitch and had to wait until 6PM to pick up until brother to help me at 6PM. Returned trailer at 1:15pm. 1 day early. She would not refund day. Had to. All main office
TUESDAY FAYE COOLEYIt was fine. no improvements needed.
richard andersonNeed someone responsible to check people in as well as out. The clerk in the store across the street was unable to assist us in drop off.
Glenda HydeGreat folks and quick to check in so we could be on our way. Good customer service.
Sandor MauryVery easy!
James BurkartDolley ordered and paid for was not included with truck
Steven Wilson