Customer Reviews for Triwest Sales & Leasing
(U-Haul Neighborhood Dealer)

Évaluation :

2

The guy was not friendly, non responsive. Would not answer his phone calls, did not respond to the door bell he has posted even though he was on the grounds. We walked around call out and after 45 minutes, he came outside

Évaluation :

1

The salesman was unable to complete my transaction at the pickup location. He had me to sign a piece of paper showing I picked up a truck and said he would contact U-Haul and email me a contract, as to not hold me up. He did not do any of this. I travelled from San Antonio to Tullahoma TN without a completed contract. In fact, when I stop at the first rest area for the night, it showed my reservation was cancelled due to the fact I had not picked up the truck! I was contacted by a corporate manager two days after dropping off the equipment to complete the contract and collect the payment!! Wow what would have happened if I would have been in an accident or injured! According to the corporate representative no one knew I had the equipment until my turn in triggered the chain of events to collect payment, which is all they were interested in!!

Évaluation :

1

We reserved online for an in person pickup at 10 am on 12/13. Arrived at the location and posted hours on the door were by appointment only on Wednesdays. Called and were told to download the app and complete the online check in. The app process itself was frustrating asking for contact information for multiple parties to verify my identity in order to complete the check in process. Poor cell service in the area and ultimately finished the online check in and obtained the lockbox code. So over an hour wasted to complete the pick up. We requested an appliance dolly which was not in the truck. We did receive credit for the missing dolly. There was actually somebody there on-site when I turned in the truck so the drop off was easy and the gentleman completed the turn in process because again, poor cell service and the app was glitching so I was unable to complete the online checkin on-site. Overall a frustrating experience and when I need a truck again I will likely use a different location or a different company and confirm staffing and availability before renting.

Évaluation :

5

They helped me out when another location said they couldn't. They know what they are doing. I only wish they had more space in the parking area.

Évaluation :

2

Slow as heck, and not very friendly.

Évaluation :

3

It was a quick drop off which is good

Évaluation :

2

Owner did not make himself available for check in. I ended up dropping if off and leaving the key. When he finally did check it in, I was charged for an additional day.

Évaluation :

5

Quick service in and out

Évaluation :

1

I was sent to pick up my rental at a location an hour away and was forced to pay for all the extra miles due to this reservation even after making this reservation two weeks in advance

Évaluation :

2

At the drop off, the location had a sign on the door that said the owner was in the back shop and to call him. We called the number listed, he said just unhook the trailer and leave it.... he did email us the return confirmation. But the whole issue made me nervous

Évaluation :

2

Had to wait 15 min for someone to show up after calling the number on the door. Truck Windshield was dirty.

Évaluation :

5

Got help getting the appropriately sized trailer from the gentleman in charge of this store. Unfortunately I did not catch his name.

Évaluation :

3

My original reservation was horrible. When I got to the location there was nobody there. They did not answer phone so I had to make another reservation for one that was 20 minutes in the opposite direction from I needed to go. That place should not be a U Haul rental if you care about your business.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

Not Open. Had a sign "Appointment Only".

Évaluation :

1

U-Haul it's your people who are the worse the people That actually work for U-HAUL. Never again will use y'all. And I will tell everyone else y'all are horrible

Évaluation :

5

They were extremely helpful and knowledgeable.

Évaluation :

5

the initial location I was scheduled to pick up at Dr. Bobs Automotive was not open when I arrived. Other UHaul customers were waiting as well - Triwest accommodated all of us. We had to travel out of our way and wasted about an hour of our time but I am thankful for Triwest and the service they gave.

Évaluation :

1

People left early when we needed keys, address on gps took us somewhere else, not anywhere near pickup point, customer service was rude with us

Évaluation :

5

Gary was extremely helpful in getting our vehicle loaded onto the tow dolly for an out-of-state trip. Process was quick and easy.

Évaluation :

1

i'm a over the road driver for a major household van line, i rent hauls quite frequenly because of access issues with a large truck, this place was by far the worst experience i've had as they changed my pickup to the 24/7 and never notified me, after being on hold with corporate for over 30 minutes got it squared away, was not happy

Évaluation :

2

I wanted to pick up my rental at 8am. I was not able to do so because the owner was not there until 10:20. This caused many complications in my schedule. By the time that I was able to load the vehicle at 11am, I was three hours behind schedule and not able to make that time up. I am very disappointed.

Évaluation :

3

Trailer ramps dropped a lot of rust off the bottom of the trailer we had to clean up. License plate was mangled beyond recognition.

Évaluation :

1

Better customer service.

Évaluation :

3

had to drop outside of gate on grass and no one was there to inspect ewuipment.

Évaluation :

3

Count the equipment (e.g., moving blankets) with the customer prior to finishing the deal.

Évaluation :

5

The guy we rented from was outstanding.

Évaluation :

5

Excellent customer service at location. I will definitely use again.

Évaluation :

4

The gps to locate me for the final step to get the key did not work. It said cannot find your location, TRY AGAIN. Which I did 15 times. It did not work. That was quite frustrating. If I had not needed that location. I would have left.

Évaluation :

5

Great service

Évaluation :

2

Make the uHaul signs a bit clearer to avoid any location confusion.

Évaluation :

1

I requested an appliance dolly and it wasn't added to the truck. I called/texted owner asking about the dolly and received no response. When I turned in the vehicle via online I explained the dolly was not included and asked that the fee not be charged to me. I was charged the fee anyway and responded back to the email from Uhaul about the charges asking to be credited the appliance dolly fee. I have not received a credit yet. Very disappointed. I have rented from this location before without issues so this is partially why I'm disappointed along with no response from uhaul about my concerns.

Évaluation :

5

He quoted me 268 to take a car hauler to Florida. When I got there he set up the reservation and it changed to 750. He called and got it changed to 268 to honor the price. Nice guy as well. Will definitely go back if needed.

Évaluation :

3

Have someone be there to accept rental vehicle and call back to confirm. We like U-Haul. Vehiclr is well mainted. Kaled reassured us if we had any vehicle problems to call.

Évaluation :

5

great easy to work with, very helpful.

Évaluation :

1

No restroom for customers despite the location being in an extremely remote location. The owner did not give me a contract and did not return my drivers license and credit card. I was so focused on needing to use the RR, I forgot to ask for it. He did not give me a contract. I was charged a fee that was not agreed upon when I made the reservation.

Évaluation :

1

I was not given a contract. (Found our later I should have) The truck I reserved was not available. I had to drive out of SA to pick it up. I was quoted 40some dollars for a tow dolly only to find out, at delivery time, that the price was for in-city usage only. The customer representative did not ask if I wanted rental insurance and took upon herself to charge me for it. The whole experience was very unfavorable. I'm hoping the regional manager contacts be and the misinformation gets corrected. I feel that I was taken advantage of.

Évaluation :

1

the equipment ordered was not in the truck, and even though we were there during their advertised business hours, the business was closed so there was no way to resolve the problem.

Évaluation :

3

Not an easy place to access, shop area needs some serious straightening up.

Évaluation :

5

Business owner hooked trailer onto our truck in the pouring rain. Thank you for your top notch customer service.

Évaluation :

3

Due to poor reception at this location, the online\mobile pick up process was incredibly slow and dropped on a few occasions before I was able to acquire the code to get the keys and finish the process. Even when I had decent reception, the mobile pick up process timed out on a few occasions.