I rented the truck for two hours for roughly 30,00 $. It was explained to me I need to return the truck that day or the charge would go over 60,00 $. I returned the truck at 5:25pm Saturday (same day) with 89 109,1 miles on it. I also returned it with half a tank of gas as instructed. I have pictures of this. I was not told there was an additional charge. Further, I was charged for 25,35 miles which I did not drive. When I called the location they said none of this was correct, I did drive the mileage and they would not deduct the charge as there was no way there person did not tell me about the mileage. I will pay the 39,95 $ rate plus tax but demand that the balance be returned to my card as I was unaware of a milage charge and did not drive 25,35 miles as I only drove around the neighborhood. Please confirm the charge has been refunded.BENJAMIN G.
Customer Reviews for Tropicana Clearwater Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Clearwater, FL 33761
(S Of Curlew Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 4h30 pm
- Dim : fermé
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Your sales representative was absolutely awesome! Clearly enjoys her job and helping people.JOHN C.
Travis was excellent very personable, professional and helped us with all our questions. Even brought the dolly out and put it in the truck.ALLEN E.
Excellent customer service.DAVID H.
Le client n'a pas laissé de commentaire.MAXIMILLIAN N.
Le client n'a pas laissé de commentaire.DON H.
Was a dropbox return but the information I Received prior to dropping it off from the lady working there was very helpful. Would recommend this locationLinda H.
Le client n'a pas laissé de commentaire.SCOTT M.
Fantastic customer service!!!!Kimberley S.
The truck was not that clean inside, but the person that helped me was professional and politeRenee G.
Great Service and all with a SMILE! Thank you!TERESA J.
Staff always pleasant and helpfulEmilia R.
The staff was very courteous and helpful.Heather B.
Le client n'a pas laissé de commentaire.Bonnie H.
Le client n'a pas laissé de commentaire.BRADLEY M.
Excellent customer service at the pick up location!RAYMOND A.
Le client n'a pas laissé de commentaire.BONNIE H.
Le client n'a pas laissé de commentaire.Brad M.
Le client n'a pas laissé de commentaire.Alison C.
Le client n'a pas laissé de commentaire.JAN P.
Very friendly and professional staff.KEITH H.
Le client n'a pas laissé de commentaire.KURT O.
Defiantly my go to truck rental company... The guy working the yard knew exactly what was going out and what was coming in.... I was a day early so he. had to juggle a little bit,,,, it took all of two min.... I was in and out in less than 5 min.... A truly a professional operation... 5 stars.....THOMAS M.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.Pamela T.
Excellent customer service, and clean and good truckFERNANDO C.
My issue was left with the U-Haul rental then the staff that was also part of a storage facility. I expressed an interest in renting one of their storage units however they tried to convince me I needed a larger one which they didn't have and wouldn't show me the one in the size I was interested in. It just seems kind of shady.JENNIFER H.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.BRIAN J.
Excellent location. Staff very friendly, welcoming, and helpful. I will always use this location.BRUCE B.
I was charged for 3 gallons of fuel, even though it was brought back with the exact same about of gas.Michel S.
Le client n'a pas laissé de commentaire.GARY K.
Terrible managerDAVID B.
They weren't confident in their setup. They didn't tighten the trailer all the way and we almost lost it while driving. Gave us a faulty a trailer and then told us it wasn't their issue and to go to another uhaul to correct the issue because it wasn't their problem.MICHELLE B.
Le client n'a pas laissé de commentaire.THOMAS M.
Agent was very friendly and made the transaction flawless.PETER B.
Excellent serviceSAMUEL C.
Le client n'a pas laissé de commentaire.MICHAEL S.
They were awesomeDUANE W.
Le client n'a pas laissé de commentaire.Brian S.
Emily was amazing from start to finish she was a help and a real professionalChristen T.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.JOEY D.
The truck had sticky, dried liquid in the cup holders, the floor was covered in dried mud, there were cardboard drink caddies and paper cups thrown behind the seats and the complete front exterior was covered in bugs. The truck was disgusting! I e-mailed the corporate address about the condition of their equipment and of course, I did not receive ANY acknowledgement or reply from them.ROBERT K.
Double billing of my initial 57,71and deceptive practices, including fuel charge of 30 dollars for 12 miles travelled in 15 foot van. This is not my first time using uhaul but it will be my last time. They kept submitting the over charges to my credit card until it went thru over my limit.DAVID J.
Smooth, efficient, friendly transaction- great experience!COLLEEN M.
Very helpful and friendly staffERIK S.
Le client n'a pas laissé de commentaire.BRENDA B.
Emiy goes above and beyond, great customer serviceKEVIN L.
Was lied to and staff passed all responsibilities on uhaul corporate.SAMUEL D.
Everything was amazing! Emily was super helpful and was the only friendly face I had seen in 3 days. Her customer service skills are top tier. she kept a smile on her face and greeted every customer with kindness and excitement. She helped answer every question I had and made everything clear and concise while explaining! She deserves the biggest raise!!!! She gave me all of the information that I needed and got to know me as a person! She gave me life advice and told me that I am doing a great job. I won't forget what she did for me on the worst day of my life. She's a ray of sunshine in a dark world.JADE H.
Friendly and helpful staff, easy check in onlineMICHAEL S.
Clean, concise. Excellent locationbrian T.
Quick, reliable, friendly staff, will be back next week, thanks for your patience.KEVIN L.
Excellent experience and I will use them againVERONICA G.
Emily was a great worker whom answered more questions and concerns as anyone ive ever done business with. She was polite and made sure i was going the right path. She also answered questions about rentals at another store andnpayment methods. Really great staff at the palm harbor locationEdgard S.
Windshield dirty on the insideKevin T.
Le client n'a pas laissé de commentaire.PATRICIA L.
Le client n'a pas laissé de commentaire.Leroy K.
The lady working today had a most excellent personality. Very friendly and welcoming.JASON O.
Le client n'a pas laissé de commentaire.MATTHEW N.
Le client n'a pas laissé de commentaire.MARCOS S.
Le client n'a pas laissé de commentaire.Grace W.
Rental price should include a minimum amount of miles. For this local15 foot rental truck, 50 miles should be included and then pay per mile.ANTHONYG II P.
I have used uhaul several times and there super easy to work with...will continue to use there services when I can.ALEXANDER G.
The staff on duty, Emily and a gentleman whose name escapes me, was amazing. I had locked my keys to my car in the rental and did not realize it until after I had dropped my keys off in the after hours box. When I called first thing this morning, Emily already I had seen my keys and had them inside and was about to call me. I had a question about the cleaning fee, To which Emily had resolved already. I will definitely go back to this location next time I need a rentalCHRISTOPHER G.
Le client n'a pas laissé de commentaire.SANDRA G.
The young lady that answered the phone was cheerful , knowledgeable, she was so pleasant she will make Tropicana reputation even better and they have always a great staff, met all the needs and a very respectful time.MONTY K.
Rental Van was in poor repair shift selection lever was loose in need of repair, steering was loose and in need of repair, wiper blades dried out and needed to be replaced and windshield was filthy from previous rental. In addition water leaked into Grandma's Attic with possible damage to my computer equipment. Thank-you for a poorly maintained truck.GARY B.
the customer service reps were great at the receptionist counter on Saturday morning were both very friendly, quick, and pleasant. we need more people like this!PATRICK H.
Did not have any dollies. Had to pay for the appliance dolly... other than that, great experience. Would use again!Glen H.
All staff and the general manager were excellent. Emily was particularly thorough, resourceful, and courteous on the telephone and in person. All staff wore masks, social distanced, and followed strict pandemic procedures. I sincerely appreciate the understanding and accommodation when I injured my knee (not on or in conjunction with the truck) and had to extend my rental period by several days. I have no suggestions for improvements. Thank you, Tropicana staff!YVONNE B.
Le client n'a pas laissé de commentaire.MAREK J.
It was really easy to rent a truck and they were very understanding.SEAN S.
Le client n'a pas laissé de commentaire.Rodrigo M.
Le client n'a pas laissé de commentaire.BRIAN G.
Le client n'a pas laissé de commentaire.SHARON D.
Like night and day from pickup location.Eliot G.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.JASON K.
Le client n'a pas laissé de commentaire.WILLIAM W.
My pick up was handled professionally and was relatively quick.ANDREW P.
I just needed the truck for a quick 6 mile 1 hour pick up and delivery from Lowes, everything worked out great, service from Uhaul was quick and problem freePAUL L.
Le client n'a pas laissé de commentaire.Michelle C.
Le client n'a pas laissé de commentaire.HAROLD F.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.PENNY H.
I am disappointed by your inconvenient contactless check in. I checked, and waited ten minutes, no one came out. When I went in no one, no one was manning the desk, they were all on a smoke break.William A.
They were really professional, courteous, knowledgeable and quick to get me in and out. Je les recommande chaudement.JULIEN B.
Le client n'a pas laissé de commentaire.Ryan L.
This uhaul dealer stood out from all the others. Most efficient, friendly and communicative. Certainly recommend over the othersMICHAEL K.
Customer service was excellent and environment was clean and well maintained. No complaints.PABLO T.
Le client n'a pas laissé de commentaire.dusty B.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.DENNIS ALLEN M.