Easy and quick pick up
Lynne A
Customer Reviews for Tropicana Clearwater Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Two very nice young men dealt with us for our truck rental. They were pleasant and it worked well. thanks
Kathleen ABest truck rental experience I have had. Our rental agent was very friendly, helpful, and accommodating. I highly recommend.
Douglas BWhile the location itself was fine it was a considerable distance from my preferred pickup location which was a bit of a pain. Pickup was quick, easy no hassle
Dennis Pstaff could not have been nicer...what a pleasure doing business w them.
Brian sThe guys did a great job. Even had an adapter for the brake lights. Thanks Guys!!!
William Fstaff was super friendly, and very helpful, a great experience
Paul WEverything went perfect.
Terry WVery friendly staff and great service.
Przemyslaw KThe two men at this location were so professional and helpful. This is my permanent U-Haul location!
Kimberly BThe young lady that helped me was excellent. She went above and beyond to make this rental smooth. Merci
Dennis BVery professional and kind services
Luan KHe gave us false information that it was longer than a 24 hour rental. We returned at 25 hours and charged a whole additional day
Muchael BI had to make several changes to my reservation and the guys at this location were very accommodating. Always efficient and smiling. I know I will use them again.
Debbie MWouldnt rent or store anywhere else . Tropicana Mini Storage consistently provides us the best customer service and supports our business needs . Thanks for all you guys do!
Matthew GThe air conditioner in the vehicle was not working but other than that everything was perfect.
ELAINE BYou guys were Awesome!!!
Donna EFriendly service, everyone was super nice.
TRACE QExcellent service à la clientèle
Christopher KThe staff at this location were amazing. Helpful, friendly, and knowledgeable. They should be the example set for others as to how an employee should be!
David CGreat staff, fantastic support would definitely recommend.
Tony GGuy was very kind and helpful. Gave me info to make claim.
Janetta SNot the locations fault but the truck was quite old and seemed to be in need of repair. The check engine light was on the whole time, it shifted weird and it was a chore to keep it going straight down the road. Would t want to drive it far that is for sure.
Vince WAwesome customer service.
Kevin HCustomer service was good.
gregory WDiego was very helpful and friendly. Clean location and convenient
Erika FAwsome friendly staff! Very knowledgeable! Thanks
Stev SThe truck I was in didn't have a working A/C so it was extremely hot being as this is Florida in the middle of summer. Otherwise the truck was good.
Kelsey FWas charged for gas when the fuel gauge was messed up due to old vehicle and vehicle being on a hill. Spoke with employee who confirmed this and maintained that the charges should not have been added. I was charged 94,61 over what I should have been charged and have been trying to dispute issue with Uhaul but no one can help me.
Vincent PPlease don't lying to the customer. Checkbthe fuel & vehicle right there infront of customer while he returning the vehicle. Don't charge extra later and justifying that there was 40+ dollar fuel charges for driving 9 to 10 miles. Very very unsatisfied with the service.
Yadav BExcellent customer service.
David KNot charge for fuel when vehicle was returned with more fuel than it left with!
Kent NMake all charges known up front.
Herschel PThe vehicle was old and very difficult to drive
Jeff WNo need for improvement
Alan MFantastic! The best is the business.
MATTHEW GThe truck I rented was clean but was falling apart. Drivers side door arm rest was gone. The drivers side door window opener was broken and would fall off when trying to open the window. The truck had trouble shifting into drive. There was no visor on the drivers side. If I wasn't on a moving deadline I would've cancelled my reservation, and I've been using U-Haul for years.
DOUGLAS GThe truck was older-definitely seen it's better days; was efficient and ran well. Was the perfect size for the job.
Victoria EMy # is 727-480-4628. I got a truck with 3/4 of a tank, was told it had a full tank, I called Diego the associate that checked me out know, he said no problem, just fill to 3/4. I drove 42 miles, I put 7 gallons in the truck. When checking out I was told I will be charged for the less than full tank. Manager said I should have taken a picture of the gauge??? also told me people lie to us all the time. Just bad customer service at Tropical storage in Clearwater FL
Michael OThe trailer was not hitches completely to my vehicle and became detached and hit the rear of my vehicle. After looking at what happened I also saw the chains had come off my hitch that was installed by the uhaul rep.
David ADelivered on all expectations.
Charles FPlease make sure you take a picture of the truck or whatever you rent from them at drop off. Also take a picture of the gas tank and the mileage. I had to deal with them charging me extra for the gas. Eventually they accepted their mistake and refund some of the extra charges. But it would have been nice if they had been more educated and polite during the process. Definitely won't go back to them.
Chris KAlways use this location for our Uhaul needs. Everyone is so polite and friendly.
Lynn MThey were awesome. They are my favorite in the Tampa Clearwater area.
michael dI always use Tropicana Clearwater when I rent a truck. I also have a storage unit here. They are wonderful to work with and they are in a convenient place and it is vert secure.
Tracey PFix the broken door handles, cracked mirror, and terribly worn-out shock absorbers. Not very safe....
Robert KNothing, Everything was perfect!
Brianne GEveryone was so helpful and went out of their way.
MICHELLE PGreat staff.
Michael BCustomer service was very good. Location was good, office was very clean. Truck was really run down and in need of service.
cheri gThe truck was not in good shape. Gas at less than 1/4! I said it had 1/4 before realizing it was on a hill. Then there was no dolly as ordered had to go down the road to get a dolly, adding mileage and using gad. Rediculous. Took nearly an hour out of our time to move! No I hight DO NOT recommend this at all!!!
Amy BEverything was perfect, especially the Customer Service Representative.
KEN LKeep up with the great, friendly customer service!
Matthew SThese trailers should not leak. Make sure your trailers don't leak. It's simple, make available equipment that works and if the equipment doesn't work, refund that person's money and pay for the damages. Or just continue profiting with garbage equipment and see how long that lasts before an app replaces Uhaul.
Scott FGreat location. Received a call warning me that they were closing shortly, which I really appreciated. Pick up was the smoothest and quickest of my three experiences this year. Definitely recommend. Thank you!!
FREDERICK LNice crew was quick and efficient. Clean facility and trucks.
Brian DNothing. Your staff was amazing! Thank you again.
Burton SFront desk was excellent
Dean CGreat team
Steve SVery little or no after service customer service from both this location as well as on the phone and e-mail. I was incorrectly charged for fuel surcharge and fuel shortage although the agent that took my keys said my fuel was ok - I was concerned that the fuel level changed after I parked on the grass and if I should go and get more gas. She mentioned that everyone had the same concerns after they parked on the grass. After waiting for more than 1 hour on the phone, the agent answering said I called the wrong customer service and after telling her that I have been waiting for over an hour, still transferred me and gave me the correct number in case I got disconnected. I eventuality got disconnected again while the recording kept repeating that the wait will be over an hour. I have now gotten 3 bounced emails from the email link on my receipt and there was no link or option for Chat although the recording said go online and use chat or email. Unbelievable
Charmaine L