Customer Reviews for Trou Automotive
(Concessionnaire U-Haul dans le voisinage)

484 évaluations

735 Philadelphia Pike   Wilmington, DE 19809

(302) 416-6746

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(302) 416-6746

735 Philadelphia Pike
Wilmington, DE 19809

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Very good service

THIRUKUMARAN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
1

This location was dirty and unorganized and in Delaware which I had to drive to instead of picking up the U-Haul truck in Gap Pennsylvania which is where I reserved it at. Very inconvenient also I was only to be charged 55 $for this whole experience and I was charged three times on my bank card so I will be contacting U-Haul ASAP to dispute the charges.

Pam J. 
Évaluation :
5

OUTSTANDING!!!!!

Jillian Z. 
Évaluation :
5

Super service

Richard F. 
Évaluation :
1

I reserved in advance. A dolly and furniture pads. When I went to pick up the truck I was told they were out. Even though I was the first person there that morning. I said that "I had reserved them in advance" the answer I got was "yeah that sucks, sorry". Worst experience I've ever had with you guys. It will definitely be my last!

Jeffrey M. 
Évaluation :
5

The Location where we drop the truck of needs alot of improvements it look Abandonment it doesn't look like a place of Business but other then That the service was Great

Diedre W. 
Évaluation :
4

Location is a bit of a mess but lockbox works nicely

Jeffrey M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebony B. 
Évaluation :
5

I was treated like a good neighbor.

Martin M. 
Évaluation :
5

Got the job done

David H. 
Évaluation :
5

Great quick service very polite

Marty F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
1

Have visible signs especially at night time and lighting. It was extremely hard to see and find especially at night time.

Vincent V. 
Évaluation :
5

Actual location was run down. But the guy was very friendly and truck was there, clean and ready to go. That's all that mattered to me.

Michael S. 
Évaluation :
3

IMPROVE APPEARANCE

William W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Violetta S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
2

The dude wasn't even wearing mask for starters, we waited at the counter for a few minutes then realized we had to go outside and get him. He was super nice but it was also concerning that he didn't even do a truck inspection with us and just said its over there be sure to take pictures.

Hannah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERCY F. 
Évaluation :
5

Fast, efficient and courteous crew at this location. Perfect and seamless.

Franklin K. 
Évaluation :
4

Uhaul should keep there promises

DAMITA H. 
Évaluation :
5

Very Fast

PEKKA M. 
Évaluation :
3

My move could of gone better I wound up having to pay a lot more then expected because I had to get a van since I was sent to two different places an neither place had the 15 foot truck I originally reserved and I was told that the second place I was sent to definitely had it. I should have paid between 50 $- 60 $and wound up paying 190 $instead. I was not happy with that at all. Anabela Gomes

anabela G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed P. 
Évaluation :
5

This place is awesome

ANTONIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
2

Not a very inviting space.

Lee S. 
Évaluation :
1

The Uhaul portion of this facility was very much an after thought. There was little parking and the facility was littered with vehicles being serviced, poorly paved lots, and actual trash. The office was a messy, filthy disaster. The shopkeeper seemed like the Uhaul return was an inconvenience for him and he was not friendly. I did receive a phone call ahead of our return with detailed instructions on how to return. This was very helpful since the phone number listed on our actual Uhaul contract was not in service.

Jerry R. 
Évaluation :
5

Rien

Charles G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmaen A. 
Évaluation :
5

My one comment is I only needed the trailer two days. I wish I could have dropped off the trailer in Portsmouth Nh and then picked it up again on Monday for the return trip back to Wilmington. Thanks

RICKY S. 
Évaluation :
5

this place is awesome

ANTONIO T. 
Évaluation :
4

People at this site were great. The app is horrible though. Try not to use the 24/7 uhaul app. It sucks. Go to this site in person, the people are very helpful when the app won't work.

ROBERT B. 
Évaluation :
5

This place is Awesome

ANTONIO T. 
Évaluation :
5

Great communication and the owner was very helpful!

John C. 
Évaluation :
4

Uhaul needs to keep there word

jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
1

This was one of the worse experiences I have ever had with any company. The vehicle was dirty inside and with COVID 19. I had to wash the truck with lysol. The location was not very identifiable in both locations. I did not receive confirmation of location until the evening before the rental. I have many pictures to prove what poor service that was provided. I will not recommend your company. I may go on the social media and upload pictures of my experience with your company.

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filip P. 
Évaluation :
3

system was down took forever

Chris M. 
Évaluation :
5

App was horrible person inside saved the day

the R. 
Évaluation :
1

The mobile pickup did not work. On a four hour rental I spent 1 hou getting the vehicle.

Christopher S. 
Évaluation :
5

I tried to use the app but it wouldn't accept my valid drivers license number. I called customer service and had the order change to manual so the humans at the location could help me. Your app is terrible.

Judith Q. 
Évaluation :
3

The place was a mess. Impossible to pull into without assistance. Did not provide drop off receipt until I called and asked for it 4 hours later. Associates quickly set their lunch aside to help disconnect trailer.

Mark C. 
Évaluation :
5

very good guy stopped what he was doing to get us out quick when self checkout wasted 30 min had us rented in under 5 min

adth M. 
Évaluation :
1

You have the worst ethics about resolving issues and complaints. You do business with people who are relocating, something which is very stressful for some. Uhaul was the most stressful part of my move and because you are the only company who offered what I needed I felt that no matter unfriendly and understand you were toward me that I was stuck renting from you. I will be writing a full story on my experience with you from the booking to the drop off. I will never rent fro you again!

Cristian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
3

Not welcoming and friendly. It was like we were imposing g on him at first when setting up the reservation. He was okay, not great, when he came out to help connect things up to the car.

jeff K. 
Évaluation :
3

The property was not very inviting The person that was there when we dropped it off said that we would have a confirm of drop off in 20 minutes and 3 days later we still did not have it. I called and they said they would send it but never did.

laura N. 
Évaluation :
5

Nothing it was great experience.

Michael F. 
Évaluation :
4

Very informative

marvin G. 
Évaluation :
3

technician was very helpful and knowledgeable . would use them again

Anthony A. 
Évaluation :
5

These guys are great only location I use as a business man my time is money they know what I need and always take care of me

the R. 
Évaluation :
5

very helpful

William J. 
Évaluation :
1

The employee at the location stated that not only was the interior of the truck not sanitized, they had no supplies with which to do it.

Scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
3

You to update your computers application, because that link will not giving me option to fallow and get me code # in order to have the key for me pick up at 7:30am and loss money because I pay for 3 hour helpers and I finally get the key after 9:15 am

Carlos M P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Lois A. 
Évaluation :
5

They saved the day

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
2

My initial telephone instructions was not helpful to self return the truck. As instructed, I visited uhaul.com and was to go to the top left corner to find self return my vehicle. After many attempts at a closed location at 8 pm, I called Uhaul again and was thankful for new instructions to visit uhaul.com/share and was talked through the process. A wonderful uhaul operator.

ADINA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue Ellen C. 
Évaluation :
1

Customer service is horrible. Hard to contact someone. Shouldn't have uhaul trucks at locations that are closed

Bradford W. 
Évaluation :
5

Everything went as promised. A great alternative for moving a smaller amount of items in a very affordable way.

Cait G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Antonio and Steve were great! I would use them again and recommend them to friends.

Darryl F. 
Évaluation :
5

After having been given the runaround this location came through

ronald R. 
Évaluation :
5

I was in and out

Dwight F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREYSON H. 
Évaluation :
5

Very Nice Guys

karen G. 
Évaluation :
2

There was nobody on-site for assistance and the place is a mess, like a garbage dump. The app is reasonably good but slow and time consuming. Replicated information requests already given like drivers license pictures----took about 30 minutes to get through everything. Glad I returned in daylight as the area seems a bit dodgy for nighttime return.

Jack W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria A. 
Évaluation :
5

First class

STEVE T. 
Évaluation :
5

They Speak English

Courtney H. 
Évaluation :
1

Matenance need to be done on that car. Transmission was slipping. There was nails in two front wheel, dangerously low tire pressure.

Vitalii K. 
Évaluation :
5

Easy and professional!

JOSEPH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Very quick

william B. 
Évaluation :
1

I rented a 15' truck at 9 AM on Saturday 9/14 and returned it the same day at 2:00 PM. The employee at the location didn't check the vehicle in Monday, then went on vacation. I tried Monday, Tuesday, Wednesday, and Thursday to have the Regional Supervisor for U-Haul travel to the location to close out my rental which was reflected on their system as delinquent and not turned in. It took multiple calls, and they were not responsive at all. It finally got closed out the following Friday evening. I will not be renting from this U-Haul location any time soon. I suggest the same for you.

Howard K. 
Évaluation :
4

Very polite and went over everything so we dont have extra charges

tyler N. 
Évaluation :
2

There was not a living person there at pickup or dropoff despite being during posted open hours.

Jonathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

salamon W. 
Évaluation :
5

On Time, Quick and Efficient.

Rishabh S. 
Évaluation :
4

Excellent service

khalif B. 
Évaluation :
1

I had problems making the reservation and spent a lot of time with uhaul on the phone prior to pick up I did not get an invoice to show charges Uhaul customer service was not the best

patrick N. 
Évaluation :
5

Always have what I need

avaro M. 
Évaluation :
5

Quick service

Brandon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin R. 
Non reviews have been submitted for this location.

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