Customer Reviews for Trouble Free Auto Sales Rentals
(U-Haul Neighborhood Dealer)

Évaluation :

5

We were highly satisfied with the van. We also appreciate the employee's service and prompt manner in which he handles transactions in a professional manner. Thanks very much.

Évaluation :

5

Readily available

Évaluation :

1

Try to return but can't find a key drop box also the entrance is gated and not allowing me to enter

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Everything was great

Évaluation :

5

Friendly sales person, convenient location.

Évaluation :

1

The process took forever, they kept not listening when I said I had already checked in online. They accidentally kept my driver's license as well which caused us to waste even more time.

Évaluation :

5

Great service and location.

Évaluation :

2

The uhaul had 1/8 of gas in it and it was dusty and dirty the owner said i would be reimbursed for gas i turned the car in with over half a tank and that was told to me that i couldn't get reimbursed. Why would you guys allow a establishment to rent out uhauls with no gas and have to return it with more but no compensation. Very weird.

Évaluation :

1

The man that rented me the truck was impersonal. The truck itself was unclean inside and out. The cargo area was dangerous due to a large hole in the floorboard. The man who rented me the truck entered the incorrect mileage and debited my account an additional time for an unknown fee. I support black businesses but I cannot condone bad business.

Évaluation :

1

I Never Rented a Car or truck from you So what are you talking about

Évaluation :

1

I had a terrible experience at this uHaul location. The truck had dirty windshields, trash on the inside, very low on gas, and had a hole in the truck bed. The uHaul representative charged me 2 days. He went back on his word when he told me I could return the truck at 6:30pm the next day without charing me any extra.

Évaluation :

1

I will never use U-Haul again! What a horrible experience. Trouble Free Auto Sales Rentals is the name of the location, and it was nothing but trouble! Firstly, Customer Service got my order information incorrect and I had to get transferred to a scheduling manager to update the order. The location nearest me was absolutely the most unprofessional location I've ever dealt with. The owner, James, was rude, vague and hung-up on me when I needed his assistance regarding returning the rental. The truck was filthy inside and out and James' demeanor was that of someone who just didn't care about promoting return business. I think U-Haul should should be more involved with businesses they vend out to and do onsite service checks. Again, i will ever use this company again.

Évaluation :

1

No employees were there for drop off, even though we arrived during business hours. Talking with surrounding businesses, this is common. We ended up having to park the uhaul in a McDonalds across the street and struggled to find a key drop off point. We tried to leave a message, but the voicemail box was full. This place was a horrible drop off point in every way possible

Évaluation :

5

Prompt, professional service!

Évaluation :

1

Clean rentals before renting....be more clear about returning fees for after hours returns...

Évaluation :

5

James was a great associate and a very personable guy. Wanted to give him a shout-out for all his help

Évaluation :

5

bon

Évaluation :

2

Clean and fix vehicles. Oil light was on when I got in the car.

Évaluation :

3

Have the trucks better maintained but it got the job done with no major issues accept to much play in the steering wheel the guy was friendly and got me in and out of there customer service excellent

Évaluation :

4

Keep the van clean outside and inside the vehicle.

Évaluation :

1

I had to apply for a dispute with my credit card company because I had been charged for miles and gas, which was much more than I actually drove.

Évaluation :

5

We tried to pick up the truck on Friday System was down. We managed the next day with no trouble..... Will most likely use this location again.

Évaluation :

1

The associate was rude, impatient, and uncooperative. He wanted to leave his business early and allowed me no time to inspect the truck. He instructed me to quickly find illegal street parking for the uhaul so he could get it out of his lot faster. I had to leave my personal vehicle parked at the business until I could park the uhaul elsewhere. This process took about 5 minutes, during which he attempted to lock my personal vehicle into his business. Fortunately my partner was standing at my vehicle so he couldnt lock the gate, but he got agitated and started harassing her to move my personal vehicle out of the lot, despite being told repeatedly she was neither licensed nor insured. This was, by far, the worst experience Ive had with uhaul. Poorly maintained equipment, abusive employee, and requests for illegal activity.

Évaluation :

2

Very dirty and the cars didn't seem to be maintained at all

Évaluation :

3

The van itself was new and in great shape. The cab had the previous renter's garbage in it. A half drank coke can, an empty Gatorade bottle. I couldn't do a mobile check-in there like I wanted, I had to go inside the owner's office to check out the van.

Évaluation :

5

See you Wednesday need same truck for Friday will pickup 12pm thank you

Évaluation :

1

The truck was dirty and smelled so bad

Évaluation :

3

So few trucks were available that I had to go 13 miles across LA just to get one. But these logistical problems are really on U-Haul and not the local dealer. Ignoring that, the actual lot was fine. I'd recommend this lot in the event of other truck shortages in SoCal, because they miraculously had multiple trucks and seemed to have reliable ways to get them. If you're nearby this is also a no-brainer. One thing the dealer could have checked for: there were ants in the cab of the truck. Probably not an infestation, but like the last user had tracked a bunch of ants inside on their shoes, and once I got going they came out and swarmed my sandwich. Some ant spray did the trick, but this might be a deeper issue. Clearly some maintenance is needed on the cab, but I think this is beyond what the local dealer can do. The cab itself was not well sealed. Both doors closed very loosely and let a lot of noise in once on the freeway. The result was a very hot and very loud 8-hour drive (my ears are still ringing) that let wildfire smoke into the cab.

Évaluation :

5

Rien

Évaluation :

1

Poor customer service, I didn't get what I reserved. Lack of comunicación between U-Haul a locations. Over charge prices when it comes to gasoline and hidden fee that never explained. The cover rate when I got there the guy didn't even told me I was getting charge the maximum coverage. I have used the service couple of times before but this time is the last time I will use this company. I will meee Recomend this place to no one.

Évaluation :

1

Horrible location. I called 2 days in a row for assistance and to ensure everything went smoothly. There was no answer and they had a full inbox so I could not even leave a message (if they were even going to check). Upon arrival there was nobody there and no indication for help. I can back the following day and again nobody there to help. The location was incredibly dirty with no designated area to drop off U-Haul.

Évaluation :

5

Everything was great

Évaluation :

3

Windshield was really dirty, candy stuck to the center console and ants in vehicle. I had to clean the center console and then kill ants most of the trip. Also so much heat coming from the engine bay that my right foot is still swollen.

Évaluation :

1

I was sent out on a One Way trip with a defective piece of equipment that could have caused me death or injury

Évaluation :

1

i did not sign up for the $ 50 C D W when i booked online . it was added without my requesting for it . remove the charge from my bill .

Évaluation :

3

Next time I would have appreciated if the person would have let me know I would need to take pictures of the truck before returning.

Évaluation :

5

Everything was fine.

Évaluation :

1

When we were ready to drop off our rental, the location was not open and no one was answering the phone. The gate to the parking lot was locked with a padlock. After waiting for many minutes and calling several times, we had no choice but to leave the UHaul truck parked on the street and check it in via the phone app. We have since called to make sure the truck was ok, but still no answer and no call back.

Évaluation :

4

Definitely will use this location again for U-Haul rentals. Thanks for great customer service!

Évaluation :

3

I was charged for a utility dolly that I did not request and was not provided to me either ..... is this your way of tipping yourself?

Évaluation :

5

Continue excellent service in this functional conpacity

Évaluation :

1

over charged and returned the truck the same day they lied bout the gas tank being half full when i got in the truck the tank was at a quarter tank when i brought the truck back they made it seem like i spend a whole quarter tank refused to give my money back avoid any problems and find a better uhaul not a self owned one they where so unproffesional.

Évaluation :

5

the employee was great and help me with everything I need it. I would definitely would recommend my friends to come to the location to rent at u-haul

Évaluation :

1

They Stole my credit card information and went shopping online with it!!!!! charged my card $500 !!! stay away from these crooks her name was Ebony she used my card for Sephora ! they also over charged me $100 for my uhaul when i only went 11 miles. Stay away!!!!!

Évaluation :

1

no words / 0

Évaluation :

1

I also need a call from Manu the manager. He called me once and I couldn't pick up. I returned his call and he never called me back. What kind of operation are you guys running? I need my refund back ASAP!!!

Évaluation :

2

If you are planning on renting a truck from UHaul beware. I rented a truck on Saturday and returned it on Sunday and was charged for 2 days. I tried to return it on Sat. evening after hours but there was no parking available so I had to go back twice on Sunday to find a parking space and they charged me for an extra day. I would normally rent from Penske, but this was an emergency so I tried UHaul out, that was a bad idea and mistake. Warning to all, DO NOT rent from UHaul unless you don't mind paying extra. I will have to share this experience with all of my advertising buddies so they don't make the same mistake.

Évaluation :

2

The person who assisted did not appear to know much of the process Nd had to call someone to help her through the process. She made no effort to show me to the truck, just handed the keys over and walked back inside.

Évaluation :

3

Me están cobrando 60 dls de mas en mi bill Supuestamente por gasolina y yo siempre regreso el truck con el combustible indicado Y no es la primera vez q hacen eso

Évaluation :

5

It's just perfect!!

Évaluation :

5

The staff there is very friendly and helpful

Évaluation :

5

Reliable conformation information I had to waist 5 yft trips to get a truck because of wrong information

Évaluation :

2

Here is very good. But be sure to check out the gas. They attach gas charges without you knowing.

Évaluation :

1

They didn't give information because computer was done and i have to pay triple price. For just 18 miles used of the truck

Évaluation :

1

I often rent truck from Uhaul for our company needs and only in this location I was charged taxes on the top of Uhaul price.

Évaluation :

1

The cab was dirty. The muffler was louder than Indy 500. The odometer read 10 miles more than paperwork and gas tank was less than a 1/8 when paperwork read 1/4 tank. Unfortunately we did not take a picture to prove our point.It'll be unlikely we use UHaul again.

Évaluation :

1

the gas tank was left under 1/8th of tank. The lady set it at 1/4. She told me she would reimburse me when I returned it as I needed to stop twice to fill it to the same level. No reimbursement was given. I also had to check the back of truck which was parked on the street 2 blocks away to make sure the dolly was in it. It was not and after loading up in to the truck I had to return to the u hall company to get the dolly. Very unprofessional and inconvenient. I received no itemized record of my bill.