Évaluations des clients Trout Creek Centex

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Trout Creek Centex

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Catherine Denise E. le

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The uhaul member was friendly and helpful and the whole experience being my first time was excellent

Diane B. le

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Le client n'a pas laissé de commentaire.

William F. le

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I had no idea in Summerland where to return it. The gentleman in Prince George never gave me a location to drop off. Maybe it was on my receipt, I never even looked so it's possible. I went to a different place in Summerland via Google but there were no Uhaul trucks or trailers around and then I did manage to find the other location in Summerland.

robert barry M. le

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Got to Kelowna and was told my pickup location was Princeton BC. An 8 hour round trip. Or I could have a truck. So went to the dealer and he put my name on one at Trout Creek - Summerland BC. I had no choice but to go on 4 hour round trip. I had already driven for 12 hours (1000 kilometres) from Alberta to Kelowna. ( the problem? A flat tire on the reserved unit) There should be a better backup plan. I didn’t leave Kelowna for 3 days. Repairs could have been made. Instead, I was bullied into a very onerous trip to Summerland. One way with a pickup at the other end is not in UHaul scope of service. Better to pick it up before you leave. They don’t guarantee a unit for pickup and will have no sympathy for your dilemma... 1000 km from home and deadlines to meet!

Gary W. le

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My transactions with customer service representatives and/or those that answered my inquiries make uhaul the success story-business it is. I’ll be back!

Robert D. le

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Make sure trucks are serviced on a regular basis felt like the tires were honing to fall off shock like crazy

steve H. le

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Le client n'a pas laissé de commentaire.

Trevor S. le

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Had to back trailer in to a spot drop then park truck in a slot. was not sure if I was supposed to do the paperwork to.

Trevor S. le

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Le client n'a pas laissé de commentaire.

susan M. le

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Le client n'a pas laissé de commentaire.

Steve A. le

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Don’t make the customer go find their rental truck in the yard. I was passed the keys and asked to find the vehicle and report back with the odometer reading and the current level of fuel in the vehicle. There were at least 6 trucks scattered throughout the compound and the last vehicle I checked was the correct one. I consider Uhaul fortunate that I am an honest consumer. The Employee was not very friendly and when questioned I received a rude, uneducated response. There was garbage left in the van from the previous user and I did notice until later on in the day and therefore I had to dispose of the waste myself. Not impressed...this booking Had already become inconvenient to me as I received a call from a Uhaul employee on the afternoon of the day prior to the pick up and was informed that there were not going to be any trucks available at the location I was originally scheduled at; therefore, I had to miss 3 hours of work to drive an hour out of town to pick up the vehicle.

teri M. le

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Help at the counter was very speedy. We were in and on our way very fast. Returning was easy and also very speedy.

kevin F. le

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Le client n'a pas laissé de commentaire.

Rob S. le

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Le client n'a pas laissé de commentaire.

Steve D. le

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Le client n'a pas laissé de commentaire.

Ethan W. le

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Le client n'a pas laissé de commentaire.

Grant C. le

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Have the equipment needed for rental as paid for, have the vehicle with the amount of gas in it as indicated on the rental slip.

Darcy H. le

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Le client n'a pas laissé de commentaire.

harvey F. le

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Additional staff to assist employees with uhaul reservations. Only one employee was available for self serve gas purchases, convenience store purchases, propane gas fuel, u haul reservations.

Kyle D. le

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Le client n'a pas laissé de commentaire.

Andy H. le

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Le client n'a pas laissé de commentaire.

Darcy S. le

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No boxs no moving blankets. The front end on the truck was not safe. we reserved a 26 foot truck got a 20 and had to make an extra trip that cost us more the movers we hired and for the rental truck. Not impressed and would consider a small claims It cost me an extra 300 dollars because of this location. I want my money back........................... Darcy Smith 10105 Gilman rd. Summerland B.C. 250-809-6235

susan M. le

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Cannot think of anything as our experience was great!

Peter B. le

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This is the second time I've booked a truck at this location. Both times I booked online and ordered blankets and equipment. Both times there were no blankets or equipment and I had to pick up from another location. TERRIBLE! The truck had a broken and completely useless windshield wiper and the driver's side washer sprayer wasn't working at all. I rented the truck in a snow storm and couldn't see due to these two issues causing a significant safety issue. TERRIBLE! Also, it's Canada in the winter and the tires did NOT meet safety standards. TERRIBLE! Never renting a Uhaul again!

Brian S. le

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The pick up postponed by a day as the covering employee was unable to process the reservation....no concesions offered? Reserved two weeks early not the size we wanted...was compinsated on the price

Samuel S. le

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Le client n'a pas laissé de commentaire.

GLEN C. le

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Le client n'a pas laissé de commentaire.

Beth W. le

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Le client n'a pas laissé de commentaire.

stuart G. le

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Le client n'a pas laissé de commentaire.