Attendant was really nice and helpful!Allen R.
Customer Reviews for Tru Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Roanoke Rapids, NC 27870
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Needs longer hours on SaturdayTeresa P. | Expérience générale
The office workers were great.MELISSAELIZABETH N.
Le client n'a pas laissé de commentaire.TYRONEN L.
Le client n'a pas laissé de commentaire.Victor H.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.HARRY S.
Excellent service à la clientèleKJOSAGIE W.
UHaul as a whole was miserable. Canceled our originally order two days before and did not assist in rebooking whatsoever. Was on hold with customer service for well over two hours. Finally got lucky and then booked this UHaul which is 90 miles away from the original UHaul so not convenient at all.ZACH D.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.VICTOR H.
Everyone at office was very helpful.TONY V.
Le client n'a pas laissé de commentaire.WILLIAM S.
Very quick service-excellent processingDarrin J.
Le client n'a pas laissé de commentaire.JOHN M.
Very professional and helpful staff!Janet H.
U haul associate helped me hook up trailor and checked lights. Friendly service!THOMAS M.
Jessica absolutely made the entire reservation process a very positive one. I found the U-Haul online system cumbersome but once I started working with Jessica she made me feel comfortable with the decision to use U-Haul.CARROLLEUGENE W.
The fuel guage wasn't at half a tank, when I picked up the truck. I returned it at the same fuel level, as when I picked it up, and was charged for fuel, after I returned the truck. Man renting the truck didn't care about my concerns. He said, " it wasn't his fault" , and just repeatedly told me " to call U-haul.LISA L.
Le client n'a pas laissé de commentaire.ENRICO N.
Have the truck that was reserved!Deborah C.
Le client n'a pas laissé de commentaire.Brandon F.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.DENISE H.
Always a good place. Chris is the best....thanks Chris.Charles W.
Chris is an asset to Uhaul. Very helpfulCharles W.
Very easy check in or out. Chris makes the rental experience easy. Very polite and helpful....thanks Chris.Charles W.
Chris was very helpful, polite and nice to talk with. Will reccomend to others.....thanksCHARLESEDWARD W.
Cruise control! Cruise Control! Cruise Control!NICHOLAS R.
Le client n'a pas laissé de commentaire.Rosalinda L.
It was close. Self returned.Victor H.
Le client n'a pas laissé de commentaire.WILTON R.
Le client n'a pas laissé de commentaire.TAURUS W.
Check-In/Pickup was easy - truck was ready, just needed to take care of a little billing work/paperwor.Mark G.
Le client n'a pas laissé de commentaire.Jim M.
Chris was very helpful and patient!Frederick E.
Le client n'a pas laissé de commentaire.KIMBERLY P.
It was simply great got in there got what I needed got out originally rented a tow dolly but they didn't have one and they sent me to another place I got a auto transporter at the same price so everything turned out greatnorman W.
Le client n'a pas laissé de commentaire.BRADFORD L.
Great and quick customer serviceHELEN C.
None that I can think of, thanks.JAMES A.
Le client n'a pas laissé de commentaire.Everly A.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.BRIAN P.
Be careful uhaul will change locations to far away pick up and drop off to squeeze more money out of houJEFFREY ANDREW L.
I requested the largest truck & was told 15ft was what I was getting I said I wanted 1 trip and return. In moving I had more than 1 trip and had to extended For another day. Worst experience every with UHaul companyPatricia G.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.Marguerite H.
Great experiencemorrell B.
Everything went great with my rental. Best service and friendly peoplePatrick B.
Le client n'a pas laissé de commentaire.Patrick J.
Location was 100 % couldn't ask for better. Chris was very helpful, courteous and knowledgeable. GREAT JOB IN EVERY ASPECT!!!!DARLENE B.
Le client n'a pas laissé de commentaire.kristian H.
U-Haul could really use a map to determine distance from one zip code to another for drop off. Don't really appreciate being sent 21 miles out of my way (one way) to pick up trailer as it was not where computer said it would be and then to be assigned drop off 26 miles from used location. Drove past 3 locations on way to drop trailer. Since I was then 30 mins late got charged with another full day. Sorry I hurried, should have just taken My time as I was being charged anyways. The 3 locations were said to â€œnot have roomâ€. I don't buy it but whatever...mike E.
Le client n'a pas laissé de commentaire.Andrea B.
I think that because of Covid-19 this location may have been understaffed. The customer service rep was also the person who cleaned the truck and she looked haggard running back and forth to process me to rent the truck and to clean the truck. She had on her mask and did the proper social distancing, but she was doing it all! My suggestion is if you can have additional workers with specific duties assigned, such as one cleaning vehicles and one processing customers, my experience would likely have been better. The exterior of the truck was covered in splattered bugs that the customer service rep was not able to remove before I arrived to pickup the vehicle.armenta Y.
The check in and check out takes about half hour due to their internet service is terrible. She had to take several pics of the drivers license with her phone because she said the uhaul requires her to upload it from her phone.crystal C.
New dealer that needs training for staff. Will I use it again. Probably in a few months. The unit was not washed or vacumed It took one hour to get checked in. They said I had the unit for 24 hours. You said 21. I didn't know who to believe. It was back on the lot at 5:00 pm on Saturday. Rental time 7 hoursRichard H.
Le client n'a pas laissé de commentaire.Charles J.
Staff had no idea what they were doing ... not her fault but very Insufficient training. The only thing she could've done different was at least try to act like she knew what she was doing instead of telling everybody that she has no idea what she's doing . Also poor website clarification ...you have to pick a time and I did but it still makes it look like it's 24 hours to keep it just like every U-Haul on the entire planet but man I can only keep for six hours so they double charged me what in the crap?!Tammy M.
Noone on site. No # posted to call.Angela I.