Évaluations des clients Tru Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tru Storage

Cote générale :

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Mark G.
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Check-In/Pickup was easy - truck was ready, just needed to take care of a little billing work/paperwor.

Jim M.
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Le client n'a pas laissé de commentaire.

Frederick E.
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Chris was very helpful and patient!

KIMBERLY P.
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Le client n'a pas laissé de commentaire.

norman W.
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It was simply great got in there got what I needed got out originally rented a tow dolly but they didn't have one and they sent me to another place I got a auto transporter at the same price so everything turned out great

BRADFORD L.
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Le client n'a pas laissé de commentaire.

HELEN C.
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Great and quick customer service

JAMES A.
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None that I can think of, thanks.

Everly A.
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Le client n'a pas laissé de commentaire.

JAMES A.
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Le client n'a pas laissé de commentaire.

TERRENCE H.
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A+

BRIAN P.
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Le client n'a pas laissé de commentaire.

JEFFREY ANDREW L.
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Be careful uhaul will change locations to far away pick up and drop off to squeeze more money out of hou

Patricia G.
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I requested the largest truck & was told 15ft was what I was getting I said I wanted 1 trip and return. In moving I had more than 1 trip and had to extended For another day. Worst experience every with UHaul company

PATRICIA C.
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Le client n'a pas laissé de commentaire.

PATRICIA C.
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Le client n'a pas laissé de commentaire.

Marguerite H.
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Le client n'a pas laissé de commentaire.

morrell B.
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Great experience

Patrick B.
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Everything went great with my rental. Best service and friendly people

Patrick J.
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Le client n'a pas laissé de commentaire.

DARLENE B.
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Location was 100% couldn't ask for better. Chris was very helpful, courteous and knowledgeable. GREAT JOB IN EVERY ASPECT!!!!

kristian H.
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Le client n'a pas laissé de commentaire.

mike E.
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U-Haul could really use a map to determine distance from one zip code to another for drop off. Don't really appreciate being sent 21 miles out of my way (one way) to pick up trailer as it was not where computer said it would be and then to be assigned drop off 26 miles from used location. Drove past 3 locations on way to drop trailer. Since I was then 30 mins late got charged with another full day. Sorry I hurried, should have just taken My time as I was being charged anyways. The 3 locations were said to “not have room”. I don't buy it but whatever...

Andrea B.
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Le client n'a pas laissé de commentaire.

armenta Y.
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I think that because of Covid-19 this location may have been understaffed. The customer service rep was also the person who cleaned the truck and she looked haggard running back and forth to process me to rent the truck and to clean the truck. She had on her mask and did the proper social distancing, but she was doing it all! My suggestion is if you can have additional workers with specific duties assigned, such as one cleaning vehicles and one processing customers, my experience would likely have been better. The exterior of the truck was covered in splattered bugs that the customer service rep was not able to remove before I arrived to pickup the vehicle.

crystal C.
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The check in and check out takes about half hour due to their internet service is terrible. She had to take several pics of the drivers license with her phone because she said the uhaul requires her to upload it from her phone.

Richard H.
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New dealer that needs training for staff. Will I use it again. Probably in a few months. The unit was not washed or vacumed It took one hour to get checked in. They said I had the unit for 24 hours. You said 21. I didn't know who to believe. It was back on the lot at 5:00 pm on Saturday. Rental time 7 hours

Charles J.
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Le client n'a pas laissé de commentaire.

Tammy M.
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Staff had no idea what they were doing ... not her fault but very Insufficient training. The only thing she could've done different was at least try to act like she knew what she was doing instead of telling everybody that she has no idea what she's doing . Also poor website clarification ...you have to pick a time and I did but it still makes it look like it's 24 hours to keep it just like every U-Haul on the entire planet but man I can only keep for six hours so they double charged me what in the crap?!

Angela I.
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Noone on site. No # posted to call.

Non reviews have been submitted for this location.

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