The process was great and the gentleman who helped me made sure everything was securely connected and my lights were properly functioning before I ever left the parking lot.
Vicky M
Customer Reviews for Truck & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Doug and Denise at Truck and Auto Repair in Farmville were Awesome. They walked me through the process like I was a new customer, even though I have rented many times from U-Haul. Will continue to do business with them. I will pay the mileage going forward to have them through the entire process, from pickup to drop-off. Would be light-years better than the BS I am dealing with from U-Haul in Raleigh.
Eric SMy rental experience was easy & everyone at Truck & Auto Repair was extremely nice & helpful!
LOUISE MNever disappointed here
Marilee KDrop off was done after hours so only used the drop box.
Karen SI need a receipt
ELI Measy to do business with...
MICHAEL CEverything was great
BARBARA CExcellent customer service! Although I had a made anther reservation in April 2023 with another location, they gave my rental away and I did not know until the day that I showed up! My community needed to move and place 4 tractors of furniture over a 4 week time frame and I was stressed! Ms. D was a jewel and saved the day! I highly recommend!
Tarnisha HStaff was very friendly and helpful. I have rented from them before and will come back for any of my trailer or truck rental needs.
John SEveryone was polite and helpful
Gregory SVery quick
nadley cRégulateur de vitesse
DOUGLAS GI have been a Uhaul customer for many years and have used this location several times. It has always been an excellent experience, even on short notice. Denise is the best, very helpful, professional, and a pleasure to work with. Thank you! I recommend them over anyone ese.
James PI was satisfied.
WAYNE BPeople here in Farmville are wonderful people to deal with. Always very friendly .
Dennis SStaff very helpful
Doug BThe U-Haul website is hard to navigate. I received a text to pick up my truck at one place in Snow Hill, when the truck was actually in Farmville. A more accurate and clear understanding would be better. The people in Snow Hill and Farmville were very helpful though.
John UStaff was every friendly and i would highly recommend them!
SHANYA DAgents were very courteous and professional. I appreciated their knowledge of the business and they were very helpful.
VERONICA NLocation did not have stock listed and took a long time for check out and check in process
Danielle TWas greated with pleasant people and explained everything very well
SHELLY FUhaul is incredibly unscrupulous, money hungry and fraudulent. Do yourself a favor and do not use the company. The location manager was a community local and I trusted him. 30 days later Uhaul removed almost 200 dollars more on a completely paid uncomplicated contract. In spite of an absolute refusal to take insurance after the vehicle was returned in perfect condition. If there had been a problem I am sure we would have paid full price for damage, as is expected when you don't take their insurance. I cannot stress enough how much trouble we now have just for the privilege of working with a local community member. DO Not be confused, you are Not contributing to your community, only Uhaul family business extortion. Worst experience ever!
AMY JI had a lot of problems getting this rental van. I received the confirmation for the pick up but when I got to the location I clicked on the link but the option "pick up my truck" didn't show up. I called the U-Haul number for help and got a recording that it would take 45 - 50 minutes to speak with someone. I called the Truck and Auto number, which was closed on Sundays, and someone answered. If it wasn't for that gentleman, I don't know how delayed my 1 way trip would have been!
DEBORAH LFriendly atmosphere and the lady working there very nice 👌
REBECCA SThanks Denise and you too Doug.
CLARETTE DVery helpful staff. Fantastic to work with.
MICHAEL RThe location where we picked up our UHaul truck actually worked out the problem another way... but due to the lack of cellular tower coverage and the absence of free wifi it became impossible to submit the front and back of my license. I had my drivers license with me but they needed it done online and it was impossible without internet. BIG DELAY when there are no cell towers nor wifi to get it done online. Drop the online scan and speed up this process... Very inconvenient and causes scheduling problems with movers.
MELINDA Skeep up the good customer service
CARSON CAwesome truck with great A/C and the associates were all VERY nice and helpful! Would definitely use again!
Melinda SCustomer service was great .
NANCY BDropped off after hours. Was very straightforward to do by myself
Caitlin HTrailer brakes didin work and trailer swayed..
DONALD WGREAT SERVICE
JONATHAN DWindshield was cracked, agent charged me for insurance without asking if I wanted it or not, agent didn't offer any free mileage or ways to save money also didn't offer any other equipment or boxes, supplies ect
Michael BGreat service best in the business
DOUGLAS LThe service was great. If I ever need to go back for a Uhaul I will visit Truck and Auto. I would also refer family and friends.
TERESA WKeep being available to patrons
RAKIEMS WGREAT SERVICE
DOUGLAS LExcellent customer service and excellent experience
shanessa tI rented a uhaul for a day but however I was charged $699 I had to wait the whole weekend and now I have to wait 3-5 business days just for them to return my money during a pandemic and I'm not even working and have Bill's and have to wait for them to return me my money
QUANESHA MFriendly staff, flexible to work with and will work with them again.
GARY FAttendant made it seem like we were a burden and that she had better things to do. Didn't mention that the truck's parking brake light would come on, even with the brake disengaged.
CHANDLER HWe'll run location, nice , friendly staff.
SCOTT SNo improvements needed. Great people & excellent customer service!
LOUISE MAll the equipment I requested was not in the back of the truck like I had asked for
Clyde TStaff very helpful and courteous, easy and quick process to rent the vehicle. Would use them and again and would not hesitate to recommend to others
wendy e