Customer Reviews for Sunset Storage and Service
(U-Haul Neighborhood Dealer)

247 évaluations

3131 S Geiger Blvd   Spokane, WA 99224

(509) 838-1363

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(509) 838-1363

3131 S Geiger Blvd
Spokane, WA 99224

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I dropped off the truck during non-business hours and the instructions for drop off and the key box location was very helpful. The location was perfect because it's close to a Cat scale and a gas station.

James Eastman 
Évaluation :
5

Service was great. I will go there again!!

PATRICK COOPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Estep 
Évaluation :
1

Supposed to be able to drop off at much more convenient location however they wouldn't take the truck. Second drop location was in a heavy industrial area and unbeknownst to me not open. Not a safe are for most people. Very dirty with 0 accommodations or resources. Very disappointing.

REX HOPKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Laws 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Fontaine 
Évaluation :
3

Everyone was very helpful checking in and checking out.

Donald Schultz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

willam holland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Paul 
Évaluation :
3

Le client n'a pas laissé de commentaire.

justin Pillow 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean Hicks 
Évaluation :
3

The service was good but the place looks like a junk yard

deb lee 
Évaluation :
5

Great customer service and a pleasure to do business with! Keep up the good work 

Mark Taylor 
Évaluation :
3

We got billed for insurance that we didn't request. This is very frustrating as we rent every quarter.

Lisa Miller 
Évaluation :
5

Robert did a great job and was very helpful and friendly… thanks!

Mark Taylor 
Évaluation :
5

Great store, very helpful, competent and will be back to do more business. Marc is nice to work with.

Dave Cook 
Évaluation :
5

I changed locations, called him up and he was very nice and accommodating especially since I had a flight to catch… made the process easy and pleasant. I would recommend him in a heartbeat! Merci

Josu Amuchastegui 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA DITTON 
Évaluation :
3

It took almost 30 minutes to get through to the main computer system and get a contract issued. That's not top-flight IT. We got our trailer and the local folks were nice enough. They just couldn't get a screen from corporate for an irritatingly long time. That's C-minus stuff.

Hal Ueland 
Évaluation :
5

The drop-off process took less than 5 minutes from start to finish.

Samantha Long 
Évaluation :
3

Kind of hard to park larger vehicles, but the gentleman there is fantastic and friendly.

Christopher Knott 
Évaluation :
5

Owner was super helpful!

Michelle Whittingham 
Évaluation :
5

Stayed late to receive our return, very much appreciated.

CURTIS EVANENKO 
Évaluation :
5

Rental process was quick and easy.

Mike Floyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Sweitzer 
Évaluation :
3

Location wasn't fancy however the staff was friendly and knowledgeable. Good location. Will definitely use them in the future.

James Paul 
Évaluation :
4

Inspect vehicles more closely. Truck that I rented had a large obvious wheel-seal leak that was leaving puddles of differential fluid everywhere I stopped.

TODD ISAACSON 
Évaluation :
5

Mark, Tamara and Chase were absolutely awesome! I couldn't have asked for more courteous service! Great people!! I will absolutely use their site again!! Thanks for everything! A+++++

CHARLES ROBERTS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Ehrlich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Sears 
Évaluation :
5

Le client n'a pas laissé de commentaire.

becky woodruff 
Évaluation :
2

It wasn't the location that was the problem, it was the cooperate rep that kept changing the pick up and drop off location last minute. I was actually walking in the door of the 1st place I contacted when the local rep called and changed the pick up location and then changed the drop off location during the rental. Not good customer service.

Robert Knipple 
Évaluation :
5

Other than the air bag light being on all the way and drop off tried billing me for cleaning the truck that was dirty from the begining, all else was ok.

Ken Rabas 
Évaluation :
5

the people at the Geiger Avenue location are personable and helpful. We have never had a problem working with them. They are great!!

Evelyn Wills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collins Gilbertson 
Évaluation :
5

My reservation changed locations. I couldn't have been happier with the service. Quick and easy!

Philip Wandscher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Santana 
Évaluation :
5

The staff at uhaul was very helpful , knowledgeable , courteous and respectful. It was a pleasure doing business there ! I wish all places treated customers this way.

James McAdams 
Évaluation :
4

Put cruse control in trucks for long haulers

Don Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna McMullin 
Évaluation :
5

Not much to add. Helpful and great location. Merci

Richard Wilhelm 
Évaluation :
3

Requested 3 dozen moving blankets and none were provided. Glad we didn't need other items

James Lamb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Copley 
Évaluation :
5

Fantastic service on a late coming request from myself. Thank you so much for flexibility and top notch service!

Matthew Moots 
Évaluation :
3

Had issues with site recognizing my location on GPS. I wasn't able to pick up the truck. There was no one to physically speak with. Had to call customer service till it worked. It took about an hour from original reservation time to finally get the keys to use the truck.

Patrick Wilson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Hubbard 
Évaluation :
5

This was an excellent location, and close to the airport to facilitate a one-way move out of town. The staff was friendly and helpful. The truck was clean and ready to go.

Diana Fielitz 
Évaluation :
4

Not convenient to where I live.

David Peterson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick knop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris reeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM BROOKS 
Évaluation :
4

In and out in a jiffy. Attendant had me back in and he disconnected the trailer and I was on my way!

richard fleishman 
Évaluation :
5

Merci

DOUGLAS TIEDE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Landree Porta 
Évaluation :
4

They were definitely super nice and helpful

SYLVESTER DASS 
Évaluation :
5

Quick drop off. Great staff.

Michael Piechowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER MANNING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER HARDMAN 
Évaluation :
5

They were great!!! We were in and out. They even had the truck running for us! :-)

JEANNETTE GOLDIA DUTTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE BOYD HENIFIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD GERETY 
Évaluation :
4

We made the reservation 3 weeks ahead only to be shuffled around to 3 different locations for pick up. Absolutely ridiculous customer service. The guy at the Geiger location was a saint and saved the day.

JEFFREY POLELLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN PAUL BUTORAC 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD BURROWS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett Marvin 
Évaluation :
5

Great customer care, went over and beyond to make things easy for me. No improvements to note

KEVIN COURSEY 
Évaluation :
3

I had to drive to Spokane to get I was told it would be in Pullman. They were helpful and friendly

CHRISTOPHER MERCURIO 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN GONZALEZ 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ROBERT BLACK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcey Miller 
Évaluation :
2

The tow dolly was dirty and cover with snow and ice

DAVID SHACKELFORD 
Évaluation :
5

I think this is as good as it can get.

Gary Frederickson 
Évaluation :
1

Regardless of the state mandate, facial coverings were not worn. I have additional uhaul reservations but have moved them to another facility. It shows a lack of respect for the customer.

DANIEL FREEMAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB PARKISON 
Évaluation :
5

Good enough!

CHARLES MASK 
Évaluation :
5

We dropped off the car hauler on a Saturday and I telephoned the personnel. Later that day a wonderful person called me putting me at ease that we had done the right thing with the equipment. Thank you , again for the best experience.

EVELYN WILLS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc Hawkins 
Évaluation :
1

Horrible experience.

Steve Shefveland 
Évaluation :
5

Great service. Very accommodating

JIM BROOKS 
Évaluation :
1

Delivery was a week late and communication on the uhaul website was misleading. The job stated done and I was charged for the job two weeks before it was done. Uhaul didn't know which site it was delivered to and couldn't find it for a day. The recommended movers online an hour away notified me the day before delivery the delivery address was out of their area. No other movers in this area so I had to find one an hour and a half away to do the job. Very frustrating working with uhaul this move! I'll use another company next time.

KIMBERLY POLANCO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Capie 
Évaluation :
5

Great accommodating service for a one way rental.

JIM BROOKS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton Poppel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW SIMPSON 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JULIE NELSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA STEFANIE WENK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY HULL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRIA MENDEZ 
Évaluation :
4

Very great customer service.

Ricke Alfonso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHIN KUO 
Évaluation :
5

10/10

Kaitlin Bartley 
Évaluation :
2

I called earlier in the day and when I spoke to the owner and he gave me a time to drop by to pick up a trailer. I set the reservation up with his other location to streamline the process. When I showed up, the owner was nowhere to be found. I called his cell number since it was on a sign on the door. He told me that he didn't know I reserved it and he would be back shortly. I waited another 40 minutes for him to show up. I was there for over an hour and it wasted too much of my time. I expect people to be where they are supposed to be when they're supposed to be there. I understand unforeseen circumstances, but having lunch isn't one of them.

JESSIE SALAZAR 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyde Sirk 
Évaluation :
5

Original truck had a hole drilled I to gas tank. I brought it to a different location that was open. Exchanged for a 26 foot at no charge. Took a while to get the original code to get the key to the truck which cost me an extra 2 hours with the truck exchange that was pretty frustrating, but Marc did everything he could to help once I called him. Uhaul 1800 number wasnt able to help me.

Jesse Lentz 
Évaluation :
5

Nothing comes to mind!

Nathan Kohls 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faith Lebo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damien Lawler 
Non les évaluations ont été soumises pour cet établissement.

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