I returned the vehicle transport trailer a day early. Although I asked several times they said I didn't need to sign anything, couldn't have a receipt and they didn't do an inspection when I returned my rental equipment. 6 days later I was notified that my credit card was billed for 4 extra (late) days plus insurance because I didn't return it on time. When I contacted Trucks and Toys they had no record of me ever returning the rental, made excuses and blamed staffing changes at the management level for their errors.Bill W.
Customer Reviews for Trucks N Toys Ltd
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cambridge, MN 55008
(One block North in between Cub Foods and Culvers)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Doing a great jobWallace L.
Second time dropping off at this location and it was a great experienceJOEL R.
Le client n'a pas laissé de commentaire.Tom B.
Great serviceHannah H.
Go local do not use main uhaul they had terrible customer service. I received better at local placesWally N.
Le client n'a pas laissé de commentaire.Jacob N.
Le client n'a pas laissé de commentaire.james H.
The drivers window seal was terrible, very noisy. The drivers window crane kept falling off. Truck ran good and worked out fineDavid T.
You are 5 star 😀😀Karl C.
Check your equipment!! A tire blew out BEFORE we reached our destination. We only got about 20 miles away and then it blew. We were late for an appointment. Major inconvenience!Curt S.
Le client n'a pas laissé de commentaire.David D.
Great experienceBRUCE G.
Le client n'a pas laissé de commentaire.Madeleine S.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Andrew L.
After I returned the trailer the next day I get a voice mail from U-Haul threatening me with a felony if I don't return the trailer. You never called the store to see if it was there. I followed the check in process. I did not like the threat when I followed your emailed instructions. You should follow up before doing that.Justin W.
Very helpful and a pleasure to work withDeb D.
Le client n'a pas laissé de commentaire.PRESTON L.
Le client n'a pas laissé de commentaire.Shawn R.
Very great customer service, very good experience, would definitely rent from this location again!Amanda K.
Le client n'a pas laissé de commentaire.Robert H.
There were boxes and two shovels in the trailerRobert H.
Overcharged on mileage, emails to management are undeliverable, front bumper cover fell off within 10 miles. Poor customer service. Uhaul makes you jump through hoops so a person will give up and they keep self imposed charges.Loren A.
Le client n'a pas laissé de commentaire.Teng Y.
The promised vehicle was ready and waiting. They started it up so it would be warm for me (this is Minnesota in January), and check-in and check-out was very easy.Don B.
Le client n'a pas laissé de commentaire.Scott R.
They are quick, friendly and very professional. This is a great place to do business.Leroy S.
Le client n'a pas laissé de commentaire.joel H.
Le client n'a pas laissé de commentaire.Emily N.
Change the website to reserve truck. I was sent nearly 200 dollars of stuff I did not need and certainly did not intend to orderDavid C.
The truck was dirty - paper and wrappers in the cab. Box of the truck was not swept out. Gas tank was below 1/8 of a tank stating we only had 25 miles left on the tank. I've never had to add gas to a Uhaul truck BEFORE using the truck. I have used Uhaul services numerous times and the second time I've used this location. This location does a horrible job maintaining their Uhaul services.Amy B.
Awesome customer service. Response is fastBrenda S.
When I dropped the trailer off, I was not told that they where gonna charge me for 3 days, vs 2. If I would of know this I would of kept the trailer for longer because I did have more stuff to move. Not a happy experience. I have rented before, and have not had an issue like this before. Normally I am told if I'm gonna be charged more. I had even called and told them I would be dropping it off at 1:30 and was not told that I was gonna be charged for another day.Trenton F.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Angela H.
Le client n'a pas laissé de commentaire.Christopher K.
They are great.KIM O.
I'm always pleased with renting trucks from Trucks & Toys!!Denise N.
Le client n'a pas laissé de commentaire.Steve O.
Le client n'a pas laissé de commentaire.John F.
My pick-up location was changed at the last moment to an hour away and it was a big inconvenience to me. The location also only opened up at 9:00 versus 7:00 at the previous pick-up spot.Michael M.
Le client n'a pas laissé de commentaire.Lee Ann F.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.Yvette A.
Le client n'a pas laissé de commentaire.Leon P.
24hour drop off is niceMarcus L.
Le client n'a pas laissé de commentaire.JOEL B.
I have used this dealer several times and keep coming back for Great service!Jeff O.
Le client n'a pas laissé de commentaire.Barsay B.
Le client n'a pas laissé de commentaire.Chandra F.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.David B.
Great servicePatricia H.
nice peoplejoe S.
Le client n'a pas laissé de commentaire.Diane R.
Le client n'a pas laissé de commentaire.William G.
Great customer service and equipment!Dale L.
Le client n'a pas laissé de commentaire.Kristina D.
I think the customers using this rental location will be very satisfied with the service this location offersGregory C.
I didn't like the service, it was too much of a frustration. I chose a nearer location, but was given a location for my pick up that was an hour away from where I live. I don't understand why you have to treat people like that. Upon calling customer service to change the location, I was told, if I don't want that location I can cancel it. That is very poor customer service. I have reserved this over a month, all to tell me the last day if I don't want the location I can change, knowing at that point I couldn't do anything about it or couldn't get a different service, since the date was close. This is my first time using it and I don't think I will ever use it again to go through that frustration.Sandra O.
Le client n'a pas laissé de commentaire.Shannon K.
Nothing great serviceCody G.
Drop off was challenging as parking lot was full, should have more available spots on Sunday when closed.Brendan W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Robert S.
I had no contact with them, I dropped off in non business hoursEugene K.
No commentsJesse V.
Le client n'a pas laissé de commentaire.Mitch J.
The truck didn't have any modern way to charge a phone. We needed to use GPS so that was a problem. Other than that it was great. The people at Trucks-n-Toys are great to work with. Dan & Colleen are both great!Steve W.
Le client n'a pas laissé de commentaire.Dave M.
Le client n'a pas laissé de commentaire.Christiana L.
Le client n'a pas laissé de commentaire.Marc G.
They were disorganized and unprofessional in the office at pick up. Openly discussing dodging education loan collectors. We had an in town move, drove less than 80 miles and was charged us for over 150 miles When we called for information about the discrepancy, they said there was an -8 mile discrepancy in the odometers reading from the odometer check at drop off and the morning after. We calculated our mileage as our storage unit was roughly five miles from our destination so we drove approximately 60~ miles in total from drop off to pick up. They said they would investigate and call us back. Never received a return call. We also paid for a dolly to use and was not given one nor was the truck clean when we picked it up. What should have been an 100$ receipt was 183$ and now they are dodging our calls. Would not recommend the toys n trucks location in Cambridge, MN for uhaul rentalHaley F.
Very friendly, everything ready to go, will use Cambridge again.Mi E.
Le client n'a pas laissé de commentaire.Chris H.
Bad tail light Needs steering alighnmentNathan D.
Le client n'a pas laissé de commentaire.Rick M.
Everything was ready when we picked up truck. Reservation clerk was amazing. She was very professional and knowledge.Ronald D.
Make sure things aren't out of bags like the blanket was, I never used it either, I put it back in its bag for the company. I better not be charged for a non use of it?Teresa T.
Le client n'a pas laissé de commentaire.Marc G.
The location was fine, but I WAS NOT HAPPY with having to go there. I was supposed to pick up in Lindstrom, NOT Cambridge! The two I spoke with was horrible and couldn't get me the truck in Lindstrom that I made the reservation for 2 months ago. And to top it off, he said I would have to pay mileage from Cambridge to Lindstromâ€"NO WAY! It took an extra 2 hours out of my day, twice! Very terrible experience and he was very unprofessional! The only bright spot was the lady in Cambridge, she knew what she was doing. If she was in Lindstrom, I'd go with her every time. But overall, totally disappointed with this rental and shouldn't have been charged at all fir what I went through. Will probably look elsewhere next time I rentâ€"which happens to be 4C minimum per year.Mark N.
Le client n'a pas laissé de commentaire.SANDRA J.
Very professional and helpful. Only place I've ever used that actually act like they care!Cynthia D.
Again, a repair shop which is why the location is rated as average.Daniela W.
Le client n'a pas laissé de commentaire.Douglas J.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.KARIN A.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.STEVE D.
Very friendly and accommodating.Raymond R.
Le client n'a pas laissé de commentaire.Robert I.
Returned truck on Sunday and they were closed so had to park outside the gate which was tight due to being a large truck and 3 trucks were already there.Mark G.
Staff was very friendly and easy to work with. The truck I rented had a bad seal on the driver's side window. Very noisy while driving. The tires were bald, which isn't good in snowy Minnesota.Aimee C.
Trucks n toys was awesome Only complaint was the Uhaul changed my return time timejeremy C.
Trailer was dirty, old, and very worn. Kept getting calls about when we were going to return the trailer even though we rented it for 24 hours. Not cool. Felt like we were thieves.Alvin Paul A.
Le client n'a pas laissé de commentaire.Diane G.
Outstanding service! Things went very smoothly and I was treated well! Merci!Allen M.