Customer Reviews for True Master
(Concessionnaire U-Haul dans le voisinage)

971 évaluations

2029 Junction Hwy   Kerrville, TX 78028

(830) 895-0409

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(830) 895-0409

2029 Junction Hwy
Kerrville, TX 78028

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

In regards to your website, you require a code sent to my email, but then when I go back to your site from my email, I have to start again and the code no longer works. It's a vicious cycle and it's so frustrating!

TERRI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRA M. 
Évaluation :
4

Always clean and organized

Minerva S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN V. 
Évaluation :
5

truck was clean, prepped and ready to go. Gentleman was very friendly and professional.

CHRISTIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
5

I apologize I do not recollect the gentleman's name who helped my wife and I return the trailer. We enjoyed our short time with him, I requested he back it in for me and my wife enjoyed the interaction

GARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi G. 
Évaluation :
3

The person I dealt with was rude. I will not rent from this location again.

BONNIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALONZA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY K. 
Évaluation :
5

Everything went very smoothly, our truck was ready and it was a new truck and everything went very smoothly. Always use U-Haul!!

JAMES B. 
Évaluation :
5

Do same thing

RAYMOND H. 
Évaluation :
5

I have rented trucks and trailers from this location several times. The equipment is always ready and works great.

Brad F. 
Évaluation :
1

Man was rude didn't help me much

PAUL S. 
Évaluation :
4

It was a little difficult to make changes online regarding pickup and return day/time when my plans changed but with a phone call to the pickup location, the changes were easily resolved.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE J. 
Évaluation :
5

No improvements suggested, the staffing at this site is by far the best compared to other u- haul sites

ARTHUR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

The Gentlemen at True Master were absolutely lovely, helpful, and kind. There was a bit of a snafu with my reservation, and the agents on the phone were so great and the True Master guys just fixed my right up!

ERIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
5

I was double-charged for dolly and truck however as soon as I made the location aware, they submitted a request for a refund and this was handled promptly. I like this location and the owners, good people. The only critique is "not to use part of the space in the truck to store dolly and blankets". I needed every square inch for my things. I rented an appliance dolly but the space for a utility dolly and bag of padding cloths had to stay where they were or I would have been charged for them. I would rather the truck come with only what I rented. Small concern. Thank you again for another good experience overall. Linda.

LINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA K. 
Évaluation :
1

Roof leaked in two places . One was a fast drip the other leak like a running faucet!! Had to unload the the whole truck to prevent further damage to furniture..

LOUIS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA A. 
Évaluation :
5

Good folks!

PEARSON VERNIE J M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Excellent service

Calvin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Excellent/friendly service!

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM DOYLE P. 
Évaluation :
5

this is one of the best and most professionally ran U Haul centers I have been in .The personnel at this site are very friendly and really work hard to make your moving experience a good one.

ARTHUR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris C. 
Évaluation :
5

Very easy return experience and very friendly to do business.

JAMES S. 
Évaluation :
2

The person who rented the uhaul wasn't the Friendliest. We have a hitch on a Camaro and he complained it was too low for the hitch also only had one trailer so not good inventory.

CARLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC M. 
Évaluation :
5

The very best. Plan on using U-Haul in the near future.

virginia L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN P. 
Évaluation :
2

fire the wise ass.

French H. 
Évaluation :
3

The gentlemen at this location didn't know anything about the Ubox, including how to rent one to me. I was told I'd be best off going online and doing it myself because, "it takes a Harvard education to rent one of them things." My Ubox arrived in Dacono, CO damaged and I had to unload it and repack it into another Ubox in order to transport it home safely. The owners of that location, WCR 15 Boat and RV Storage, were very helpful. I've been told by Uhaul that I would be reimbursed some of my payment for my troubles but I've yet to hear anything so I can't say that they've kept their word yet.

Shane U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Very nice gentleman made drop off trouble free.

MARCIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS B. 
Évaluation :
5

Knowledgeable in all aspects of product, return, and reimbursement. Would definitely do business with them again.

Gaylnn H. 
Évaluation :
3

The gentleman that answered the phones here was fairly negative. I called to say I was on my way there to turn in a trailer - would be there in 10-15 minutes knowing they were going to close around that time. He told me they wouldn't be there, as they usually leave early when there were no reservations. He gave me a vague description of where to park the trailer. I actually arrived in less than 10 minutes and a different gentleman that worked there came out and was very helpful - unhooked the trailer and I was on my way before they closed.

KATHLEEN B. 
Évaluation :
5

These folks were very accommodating, friendly and efficient. I commend them on their service.

THERESA C. 
Évaluation :
4

The personnel were friendly on the phone but they were closed when we dropped off our trailer. The trailer did not have a jack so removing it from our truck was a challenge and could be dangerous for people that don't pull trailers on a regular basis. Just FYI.

KATHI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY ROBIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA D. 
Évaluation :
5

The gentlemen at this location are helpful and friendly.

PAMELA METTLACH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

Overall experience was pleasant, very courteous and knowledgeable staff. Keep up the good work!

Julian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN B. 
Évaluation :
5

Friendly staff!

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARYN M. 
Évaluation :
5

I have used U-Haul for many years and this is by far the best experience I have ever had! Most all have been good, but this one was great! Merci.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

Very friendly and helpful. Super easy pickup and drop-off.

WILLIAM MICHAEL C. 
Évaluation :
5

Great service and they were friendly

ANDREW JOHN M. 
Évaluation :
5

Great, friendly service.

RONALD C. 
Évaluation :
5

This location including the gentleman that helped us were great! However, Uhaul as a whole was a horrible experience. First of all, your phone wait time is ridiculous and being transferred from one location to the next is not what a customer needs. You need to also work on overbooking. Having to drive 3 hrs to pick up my trailer just to let me know they don't have it, even though I had a reservation booked a couple weeks ago, is not what a customer wants to hear!!! Then you send me an extra hour out to get another trailer. You have a horrible process that needs a lot of work! Moving is already stressful enough for you to be adding more to it.

ARELY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B. 
Évaluation :
5

They didn't have the trailer I requested, but rented me a larger trailer for the same price. Would absolutely use this location again and highly recommend them!

VINCENT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Super easy! The guys there are great! Upgraded from a 10' to a 15', no charge!

Mary H. 
Évaluation :
5

The first drop off location in Junction, Texas was closed for medical reasons, ? Had to drive another 50 miles to Kerrville, Texas to drop it off. And extra 100 miles I was not expecting.

Rick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose U. 
Évaluation :
5

Next time have a full tank of gas.

BRIAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE L. 
Évaluation :
5

I have used this location previously and the service is always great and the personnel friendly.

FORREST S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brion O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILLIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY B. 
Évaluation :
3

Vehicle was not clean. I turned it in cleaner than I received it. Wiped everything down and having a filthy rag when I was done. Sales guy wasn't informative at all or friendly for that matter. I asked him which truck I was taking, he said the number on your keychain matches the truck. He didn't walk me to the truck and show me anything about it. He didn't go through the contract, I didn't even know how much it cost per day to rent or that there was a 79¢ fee per mile plus the daily rental fee. While I had the truck I called to ask if I could return the truck sooner to a different location because I wouldn't need it for the full duration. He told me I had to bring it back to his location because it was his truck and it belonged in his town. So I drove from kerrville to Fort Worth. Unloaded the truck and could have turned it in after not needing it anymore. But instead had to drive the truck all the way back to kerrville from Fort Worth, empty... with nothing in it. So I spent all that extra money on an extra day of not using the truck, plus gas, plus 79¢ a mile. I filled up the truck to full, drove the truck 20 miles to turn it back in, and I was charged 30 $for gas. Returned the truck on time. Waited for him to come out at the designated sign that tells you to wait until someone comes out. He says you can get out of the truck. He inspected it and told me there was a gas charge and that the cost was over 600 $for 48 hours. Not friendly. Not informative. Not going to rent a truck from this location again.

JAIME R. 
Évaluation :
5

Everything was ready when I got there to pick up the trailer and when I dropped it off.

BRADLEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
4

Website to turn in trucks was not working with my phone. They checked in my truck on Monday morning when they got in which is fine but someone needs to make that website easier to use or have some help.

ANGELA B. 
Évaluation :
5

Drop off service was great

Nazareno M. 
Évaluation :
5

Reserve online for quicker pickup. Great service

JOSE R. 
Évaluation :
5

They were closed on Sunday when the truck was returned. They issued the receipt in a timely manner.

Elzabeth S. 
Non les évaluations ont été soumises pour cet établissement.

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