Évaluations des clients True Value Taylor Rentals of Kerhonkson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de True Value Taylor Rentals of Kerhonkson

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Ashley D. le

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Le client n'a pas laissé de commentaire.

Joan A. le

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No improvement needed at this location.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Stephen A. le

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Le client n'a pas laissé de commentaire.

marco T. le

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Super friendly and acommodating....the staff really helped us in an emergency and made the details easy to figure out.

claire S. le

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Le client n'a pas laissé de commentaire.

jennifer C. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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The gentleman at the desk was extremely helpful and friendly. Will use this location again and recommend it to family and friends.

lawrence T. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Very nice!

Philip R. le

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They were very thorough and quick to get us through the process.

Reyes R. le

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Having more 20 foot trucks because it's hard to get one. There only few ones. I had it hard time to get one. I called 7 uhaul companies, and no one had it.

Samuel S. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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I couldn't have been easier to rent from this U-Haul location. Thanks!

jacqueline G. le

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Le client n'a pas laissé de commentaire.

CATHLEEN W. le

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This is an awesome dealership & Tome is great!

Diane W. le

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The first truck that was issued to us was a big piece of crap. Rear door broke and wouldn't open. We had to drive 60+ miles to get the door open to get our stuff out. We spent over 8 hours just trying to get door open. Numerous calls for roadside assistance, lost calls, long wait times, I had to take the next day off of work to rent another truck to finish moving. Then we were told that they would refund me the charge of the truck but had to charge me for new truck even though it wasn't our fault truck was broken. I never expect anything for free but this rental experience was the absolute worst. Days, hours and patience wasted. We even had to spend an extra day at our apartment because we weren't moved out by the 1st. We spent a lot more money because of their broken truck they issued me. We will not be using Uhaul again. We could have saved a lot of time and money by just taking multiple trips with our car and truck but figured it would be less of a hassle to rent a Uhaul and make one trip. Wrong! Never again!!

aron R. le

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uhaul don't treat nice they customers

Nicole L. le

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All easy enough, but charged me for a fuel refill, despite my already having corrected it at the pickup location.

Diane W. le

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Don't issue broken trucks!!! I spent over 8 hrs dealing with a broken rear door that wouldn't open after we loaded the whole truck. Multiple calls to customer service, multiple calls for roadside assistance after calls "dropped", multiple agents, multiple attempts to get door open finally got home at 9pm and went to open rear door in the morning, broken again, a different part. Absolutely rediculous!! People on the phone were plesent but service was terrible!! And after all this, I was still charged for the truck. More of a headache to rent truck than to just pack my car and make multiple trips. Never again!!!!

Polly G. le

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Le client n'a pas laissé de commentaire.

Kathy A. le

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Nothing

john N. le

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Le client n'a pas laissé de commentaire.

Gerard P. le

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Le client n'a pas laissé de commentaire.

Daryl S. le

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The rental locations are excellent. U-haul is the problem. I make a reservation online for a specific rental and it is confirmed by U-haul. The day before pick-up every time I rent from U-haul, I receive a phone call from U-haul that my reservation is being modified or cancelled. There is no point on making a reservation with U-haul. They are capable of taking the reservation, they just haven't learned how to "hold" the reservation I request for my needs. These review questions are asking the wrong questions. The U-haul rental location is trying to work with the customer, but U-haul is actively working against the rental location and the customer. It isn't fair to rate the rental location due to U-haul's poor first come, first served mentality when a reservation is in theory supposed to hold a request for a specific needed rental. Renter beware.

Alexis Q. le

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Le client n'a pas laissé de commentaire.

Luis M. le

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let me drop the rental at a different location at no extra charge.

David S. le

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It is truly a crying shame that corporate treats my local dealer like garbage. I can and have walked there from my house, yet reserving online OR by phone through corporate, they would have me drive over an hour away to get my vans. Now I make my reservations in person to avoid the hassle.

PETER D. le

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Le client n'a pas laissé de commentaire.

VIOLA O. le

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Le client n'a pas laissé de commentaire.

POLLY G. le

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My favorite uHaul location

Blake A. le

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Le client n'a pas laissé de commentaire.

FRANCISCO B. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

POLLY G. le

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See other comments. I will need to request payment for bolt cutter I need3d to buy. Also, I dropped trailer off where I told you ai would, and where I put on my order form, but you wanted it elsewhere, and did not know where it was. It also took too long to find the trailer I needed. You could improve your software to find available equipment.

Jamie L. le

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Le client n'a pas laissé de commentaire.

HEATHER B. le

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The equipment was not clean it was filthy like it was used to transport animals!!

ROBIN E. le

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Nothing. The people at Taylor Rental go out of their way to help & advise customers and are friendly & helpful to community members.

Asher H. le

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I needed a 6 by 12 trailer and this location had it in stock ready to rent I walked in there with my driver's license and credit card 20 minutes later I was done with the paperwork the sales associate assisted me with hooking up the trailer and making sure my lights worked correctly would definitely recommend this location

Brendan C. le

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Le client n'a pas laissé de commentaire.

Joe P. le

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Le client n'a pas laissé de commentaire.

Sam R. le

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Le client n'a pas laissé de commentaire.

Gerard P. le

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The trailer leaked some in the front when it rained. Not much but some cardboard boxes were slightly wet.

Douglas O. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Michelle Angela R. le

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Taylor rental is a wonderful facility. They took great care of us during check in, and always take good care of us(we’ve rented a great deal of equipment)

Anna B. le

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Le client n'a pas laissé de commentaire.

ANABEL A. le

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Le client n'a pas laissé de commentaire.

John D. le

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U-haul should not let the customer make a reservation for a size truck that is not available at said location. The size truck I ordered online was NEVER available at my set location. This is a ridiculous practice and it makes this consumer think that U-haul doesn’t mind making their customers purchase something they can’t use. This practice of fishing for sales makes me want to deal with other company’s for my future self moving needs. The only thing that saved this sale is the excellent associate at Taylor rental. Well, you guys did ask for my opinion!

VIOLA O. le

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Le client n'a pas laissé de commentaire.

KIMBERLY C. le

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Le client n'a pas laissé de commentaire.

madelyn M. le

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Way too far to drive. Didn’t check the directional signals and turned out they were not working. Wrong wire hook up. Not cool. Person was nice but didn’t show me how to lock the door or check my lights.

Frank M. le

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Le client n'a pas laissé de commentaire.

STEVEN P. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

John L. le

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The U haul rep. said the only trailer available was in Rock Hill NY, yet I found one in the yard at Taylor Rental was much closer to home.

Maria D. le

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Don't hesitate, use Taylor Rental.

Mike M. le

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Le client n'a pas laissé de commentaire.

Bernard M. le

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I have rented from U haul many many times Always very easy and gets the job done. Equipment is always new or a few thousand miles and clean.

HOWARD K. le

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Le client n'a pas laissé de commentaire.

Rose D. le

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Le client n'a pas laissé de commentaire.

Adriana P. le

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Le client n'a pas laissé de commentaire.

Dave K. le

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Le client n'a pas laissé de commentaire.

Michelle B. le

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I originally booked online and received a call two hours later saying I couldn’t pick up at that location that I requested, but I could infact pick up at a location in bloomingburg. Bloomingburg is a different county and way out of our way. I was told that the kerhonkson location had no trucks. I asked about Kingston but was told by the uhaul rep that called me that they don’t handle that location. After canceling my reservation with the uhaul representative that called me, I then called Taylor rental to see if they infact had no trucks. Taylor rental did have a truck and I was able to reserve with the very nice staff there. The uhaul website and the uhaul representative that I spoke with did not meet my needs and infact would have inconvenienced me. I’m so glad I called Taylor rental and they were able to help me.

Joseph W. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

MARIO A. le

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Le client n'a pas laissé de commentaire.

Cecil H. le

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Le client n'a pas laissé de commentaire.

joe P. le

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Great customer service. Thanks.

Benjamin R. le

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NIce guys working there, helpful and knowledgeable!

Amanda W. le

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Le client n'a pas laissé de commentaire.

ASHER H. le

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Super friendly staff very nice location easy to find

Nancy W. le

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We love Taylor rental!

ASHER H. le

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Sales representative was very helpful in attaching the trailer to my Tahoe also made sure all my lights work properly and legally very big help thank you

Justin W. le

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Le client n'a pas laissé de commentaire.

NICK C. le

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Le client n'a pas laissé de commentaire.

ASHER H. le

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Le client n'a pas laissé de commentaire.

ADAM K. le

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The service was prompt and the employees were personable.

Kenneth K. le

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was the wrong pickup spot. was changed at the last minute sending me over a mountain to the next vally over.. AND, they didnt have what i reserved, so i could only get a smaller trailer which was not large enough. Therfore, i had to leave items behind, and make another trip to finish my move. South jersey, 3hours each way.

BARBARA B. le

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The truck was not cleaned in the cab, the tire light was on. The truck was not serviced and the neglect on the rental part caused my barbeque to break from the uneven unbalanced right rear tire..I was told that they are now taking the truck out for service why wasent it serviced before renting it out .? I did bro,g it back clean and replaced gas used.

APRIL M. le

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We have rented from this location a few times and it’s always a very good experience. They are very personable and professional!

Bruce H. le

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Le client n'a pas laissé de commentaire.

john R. le

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Le client n'a pas laissé de commentaire.

Louis F. le

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THE ONLY NEGATIVE EXPERIENCE WAS RECEIVING MY $100.00 DEPOSIT BECAUSE YOUR COMPUTERS WERE DOWN AT THE TIME AND THE MANAGER IS A PERSONAL FRIEND SO I KNOW I WILL RECEIVE MY DEPOSIT. HE IS A GOOD PERSON.

Walton W. le

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Le client n'a pas laissé de commentaire.

Matthew L. le

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Kind of out of the way. But my truck size was not available in my city/town.

Walton W. le

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Le client n'a pas laissé de commentaire.

Joan W. le

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Le client n'a pas laissé de commentaire.

ASHER H. le

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Thank you

Samuel T. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Closed when we dropped off. Dropped off here before, never had a problem.

Burke P. le

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Everything was fine, all were polite and caring.

Shawnique M. le

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Le client n'a pas laissé de commentaire.

Paula S. le

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Le client n'a pas laissé de commentaire.

Kristof N. le

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Le client n'a pas laissé de commentaire.

Eugene P. le

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Le client n'a pas laissé de commentaire.

THAD A. le

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Poor communication led to billing confusion related to how mileage was billed. This could've been avoided had there been better communication and a clearer explanation of fees and charges.

JOHN L. le

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Le client n'a pas laissé de commentaire.

Elisa C. le

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Le client n'a pas laissé de commentaire.

Martha E. le

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Have made two drop offs here. No problems.