Nothing, the guys were great
timothy r
Customer Reviews for Tucker Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had a great experience, would definitely use again!
Angela EI hired a moving company instead of having to load it myself and used the trailer while in the transit!! If you guys added movers onto your option I would have surely rented the full truck and drove myself . Movers were a nightmare and uhaul staff have been wonderful
DEVIN SWas very professional and all went very smoothly!!
Carlene MSean was very helpful and accommodating
Joseph BFast friendly service
PETE MFriendly, knowledgeable. Return was so fast and easy.
Robert KThere is room for improvement regarding the self check-in procedure. The UHaul website was not particularly 'user-friendly' in terms of reporting that I had returned my rental. I called the UHaul number, waited ~40 minutes on hold & then after a helpful agent said I was 'all set', I still was contacted, via email, as it was believed that I had not returned my unit. Aside from this, it was a positive rental experience.
Robert MSmall parking lot area for truck and tow dolly, but excellent customer service.
Jacob GAgent was not ready for my rental, I had to purchase 5 quarts of oil for truck second day of rental
Gary WManager told me he could not give me my cash deposit back and was supposed to!
Jacob WThey didn't check they equipment in, but they certainly sent me a bill 25 minutes after I left! Why? I doubt I'll be using uhaul again! EVER! And I won't be recommending!
Heather SGreat to work with. Highly recommend.
Jennifer AShawn was great to deal with. Would recommend the Hermon location to friends/family.
Heather VGreat location and people were very friendly and willing to help.
Chris LVERY disappointed in the Uhaul "reservation" system. Don't call it a reservation if you are going to wait until the day before the rental to let me know if the truck is available. That's not a reservation. Hotels don't operate like that, airlines or car rental agencies. I made MULTIPLE calls and emails to Uhaul prior to pick up and the emails were not answered, and the calls were less than helpful. If it wasn't for Shawn Tucker at The pick up/drop off location, I would never recommend or use Uhaul again.
SAM CThe place was not plowed the Uhaul got stuck pulling in, my car got stuck pulling out...not impressed
DAVID TTucker's is primarily a garage, but a convenient drop off point. The attendant was courteous and took the vehicles without inspection.
nick cThe only thing that would have made this location better had nothing to do with the site or the personnel. There was local roadwork going on and the entrance was partially blocked by road crew vehicles. (Which we expect in this area.) Other than that the experience was excellent.
MISTIE LTucker was very helpful and made sure I had what I needed.
Eric SReturning the 15' van with auto hauler was a bit of a problem given the physical size of the equipment vs. the available parking area at the time of return. Had trouble getting it all of the road.
WILLIAM BGreat fast service. Couldn't ask for anything more!
NATHAN HHave gas tank full for pick-up.
Paul WI was completely satisfied - great truck; great rental agents; had a great move. All good. Will recommend this location to family and friends anytime they need a truck.
SANDY OI would want to be assured that I get the exact truck that I reserved. I had requested a 17' truck got a 26 ft. It worked out but I will need a 26 ft. truck in June when I move to NC.
JOHN PVery convenient location and very helpful and friendly staff.
Brian KWe actually wanted to rent our U-haul from Doughty auto Repair in Kenduskeag, Me. but on the day we were to pick it up we were told they didn't know what happened and they did not receive it. We spent about an 1 hour trying to find a new place to rent another u-haul and was told our original u-haul was in Hermon Me., another hour away from where we were staying. Once we got to Tuckers he was very pleasant and got us on our way quickly. We did find an e-mail when we got home explaining this situation to us but sence we don't have e-mail on our phones it was a little to late.
TOBY WThere is a large U-Haul dealership closer to down the road in Bangor, but I was sent to a place with no sign, no visible ties to U-Haul, and it was closed. So I had to find the place first, then just leave the equipment by the side of the road. Why not get sent to the closer place, one that was open on the weekend? Not to mention I had to drive 90 miles to pick up the trailer in the first place!
Andrew J