Very good customer service!
David B.
Customer Reviews for Tug Away Towing & Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I returned the U-Haul truck 2 days early, clean and with the right amount of gas. Nonetheless, they charged me extra saying it wasn't the right amount. So frustrating dealing with a rip-off company. Never rent U-Haul
Alan G.Clearer signage would be more accessible. Had a hard time finding it
Amanda E.The owners of the shop were very accommodating and friendly. Would recommend and use again.
Trista M.Strange hours for drop off.
Ryan T.Easy check-in process. Love that I can drop off the truck after hours and leave the key! Very convenient. Also Latrina Farrow was friendly, amazing, and awesome to work with. She is so personable and helpful. Great location, easy on/off from the Beltline and amazing customer service!!!
Janet E.Quick and easy to schedule online. Friendly service when I arrived and got me going very fast. Highly Recommend!
Benjamin G.Latrina was a great asset.
PETER F.Not much, they had everything covered for me when I got there!! Very helpful and professional
Dale N.The staff is professional and friendly. Good vibes
LATRINA F.The people was very great at this location
jerry W.No one there. Phone mailbox full. Had to leave keys in outside mailbox. Install a drop box.
Patrick C.Will definitely rent from this location again
Latrina F.Polite, personable people owning / working at the pick-up location. Would use them again.
Patrick O.1. U-Haul sign was very small and difficult to see from the road. At first I drove right past the location because it did not look like a typical U-Haul location. 2. Drop-off box was not clearly marked. We walked around the building to make sure this was indeed THE drop-off box, but we were not really sure. 3. In order to verify we were indeed using the correct drop-off box, we called the drop-off location's phone number, got a voicemail, but could not leave a message because the voice mailbox was full. 4. The drop-off box we did eventually use for our keys (black mailbox to the right of the entrance door to the building) was not secure (i.e. not locked). (There were many security cameras on the property... but I was still concerned with leaving the keys there).
HANS V.There is no drop box. Just a mailbox that is not secure. Anyone could grab the key and take a truck.
Katrina W.Dropping off the van at Tug Away Towing & Services was not a pleasant experience. Location was not the most inviting and the person I spoke with on the phone to confirm the return was confusing and rude. At first, they said to drop off the vehicle there, but then the owner (who was not physically there) demanded I take the van to another drop off point. However, I already gave the employee (a mechanic) who was at the drop off point and they told me they will take care of the van. Apparently, they can only accept one truck at a time? That is absolutely absurd! There was another moving van there, but if they cannot handle more than one drop off, they should not be a drop off point at all! The mechanic was the only decent person of this whole experience. I was absolutely disgusted with this experience and the customer service and would not recommend this location to others.
Michael F.