Arrived on time, was not given lock box code to get keys. Over an hour later, an employee arrived just to tell me they do not have the keys and I needed to contact another business in town to get the keys. Throughout this whole time, I waited on hold with Uhaul for 48 minutes without an answer. I also was engaging in live chat on the website and getting help until I told the agent I needed a code to get the keys. Then the chat stopped responding. Overall, I would say Uhaul does not have the infrastructure to support renting vehicles from unattended locations. Customer service was poor to non existent. I expected to be contacted after this awful experience to remedy the situation, but this is the first contact, from an automated email, that I have gotten. If your phones were answered, I would have filed a complaint. I will be using your competitors from now on for my van and truck rental needs.Erich B.
Customer Reviews for Turf Classic Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charles Town, WV 25414
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 1h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.Robert D.
great fast friendly great!!lisa H.
Great service! With my last minute request, and limited vans, they were willing to work with me and put me in a rental. Thanks for all your help!ADAM P.